Quais são algumas maneiras eficazes de fazer com que os usuários revelem mais durante as entrevistas?

Expliquer concrètement ce qu’il va ce passer durant l’interview en amont de celui-ci peut permettre de mettre l’utilisateur en confiance. Bien entendu il ne faut pas donné d’informations qui pourrait le biaiser et fausser ses réactions .

Exploring user insights through interviews is an art. Here's my take on effective ways to encourage users to reveal more: - I believe establishing a genuine connection builds trust, paving the way for candid revelations. - I think framing questions with room for stories encourages users to share rich, detailed insights. - Creating a relaxed space, I believe, fosters openness, making users more willing to express themselves. In conclusion, understanding users requires a blend of empathy, thoughtful questions, and a comfortable setting.

Craft questions that are open-ended, neutral, and directly relevant to the user's context and experiences. Steer clear of leading, vague, or binary inquiries that may restrict responses or introduce bias. Opt for probing, follow-up, and hypothetical questions that encourage users to elaborate, explain, and consider various scenarios.

This is like having a map before you start a journey. Know where you want to go, but be ready for some unexpected detours. Your questions must guide the conversation, not restrict it ;)

Start by breaking the ice. It's like warming up before a workout. Share a bit about yourself, be empathetic, and create a relaxed atmosphere. This helps users feel comfortable and more willing to share. Don't talk about the weather, this is so classic now 😃

One thing that helps setting users at ease during interviews, was avoiding technical terms, whenever possible: For example, "user interview" can sound intimidating, especially when used in some cultures. The word interview, in Egypt for example, is linked to (job interviews). Instead, we can name it a chat over coffee about their thoughts on [topic/product/app] Also "usability testing", can sound like taking an exam. Instead, invite them to "check out a new feature we're working on" or "give us some feedback on a new idea." Framing the thing as a collaboration -which is the real case! - rather than a test makes it much more appealing.

These are your tools to dig deeper. Props could be anything from prototypes to storyboards. They help users articulate their thoughts more clearly. Think of it as giving them a microphone at a concert.

Users vary in their levels of talkativeness, expressiveness, confidence, reserve, shyness, or nervousness. As a UX researcher, it's crucial to adapt to each user's individual style and pace, customizing your questions, tone, and body language accordingly. For talkative users, gently guide the conversation back to the topic or use strategic silences to allow reflection. In contrast, with reserved users, provide positive feedback and encouragement, or employ humor and anecdotes to create a more relaxed atmosphere.

Some people are sprinters, others are marathon runners. Match your interviewing style to theirs. If they're slow and thoughtful, give them space to think. If they're fast and talkative, keep up with their pace.

It's like playing back a recording to make sure you got everything right. Ask follow-up questions to dive deeper and validate your understanding. This shows you're listening and value their input.

Tips to nail research: Before conducting the study, it is a good practice to pilot-test the research methods to ensure that they are appropriate and effective in collecting the desired data. Create a UX research plan that aligns with the goals of the study and the needs of the users. Use a variety of qualitative and quantitative methods to ensure that your data is well-rounded. The best way to address your research bias is to be aware of it. Iterate and adjust your research plan as necessary.

Remember, it's not just about the words they say, but also about what they don't say. Pay attention to non-verbal cues and read between the lines. And always, always respect their privacy and confidentiality.