Patrick de Araújo, Rute Pereira, Georgia Pereira, Ingrid Monteiro, Davi Romero. Was This Helpful?: Analysis of Satisfaction Evaluation Instruments in Public Service Applications. In Ingrid Teixeira Monteiro, Kamila Rios da Hora Rodrigues, Ticianne de Gois R. Darin, André Pimenta Freire, Marcelle Pereira Mota, editors, IHC '21: XX Brazilian Symposium on Human Factors in Computing Systems, Virtual Event, Brazil, October 18-22, 2021. ACM, 2021. [doi]
Abstract is missing.