Why people hate your app: making sense of user feedback in a mobile app store

Bin Fu, Jialiu Lin, Lei Li, Christos Faloutsos, Jason I. Hong, Norman M. Sadeh. Why people hate your app: making sense of user feedback in a mobile app store. In Inderjit S. Dhillon, Yehuda Koren, Rayid Ghani, Ted E. Senator, Paul Bradley, Rajesh Parekh, Jingrui He, Robert L. Grossman, Ramasamy Uthurusamy, editors, The 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, KDD 2013, Chicago, IL, USA, August 11-14, 2013. pages 1276-1284, ACM, 2013. [doi]

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