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Positivity Bias in Customer Satisfaction Ratings

Kunwoo Park, Meeyoung Cha, Eunhee Rhim. Positivity Bias in Customer Satisfaction Ratings. In Pierre-Antoine Champin, Fabien L. Gandon, Mounia Lalmas, Panagiotis G. Ipeirotis, editors, Companion of the The Web Conference 2018 on The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018. pages 631-638, ACM, 2018. [doi]

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