Romanian Contact Center Awards

We are so happy to share our next video featuring BRD - Groupe Societe Generale, winners of the Best Development Program at the Romanian Contact Center Awards 2023 edition! 🏆   Join Liliana Dumitru as she unveils their secret to success: a passion for keeping people engaged and at the heart of everything they do. Remember to mark your calendars for Thursday – the 2024 awards gala is just around the corner! 🎉   #RomanianContactCenterAwards #BRD #DevelopmentProgram #EngagementFocused #CountdownIsOn 

🚀 The 11th edition of the Customer Experience Forum is LIVE at Biavati Events, and we are off to an electrifying start! 🎉 Madalina Vilau, CEO at Marketing Insiders Group, kicked off the event with a powerful overview of what CX truly means in practice, powered by insights from the Benchmark study of Mystery Shopping Agency. The takeaway? We’re building a community of professionals all striving to create unforgettable experiences for our clients and partners. And the focus is on making those experiences real and impactful! Next up, Dan Mazilu, Owner & GM at Mediatel Data, gave an inspiring take on CX and the human touch behind the strategy. Our co-host Andrei CALIN, Sr. PM Digital Development & Innovation at OMV Petrom, shared a fun anecdote on the origins of CX, imagining how smart contact center teams rebranded themselves into the superheroes of customer experience! ✨ Doina Costache, Regional Director CEE at Google delivered extremely practical AI tips for redefining brand identity in lightning-fast iterations. Key takeaways: 🛠 Clean, recent, relevant data is key to AI success – "Garbage in, rubbish out!" 🧠 Break silos with a cross-functional AI council and ensure clear goals. 🎯 Start small, think big, and move fast. Don't wait for perfection—experiment, learn, adapt, and scale! Stay tuned for more action-packed insights from the Customer Experience Forum! 🌟 #CXForum #CustomerExperience #InnovationInAction

🚀 We’re excited to announce Alfred Bacos as one of our esteemed speakers at Customer Experience Forum! As a Senior After-Sales Expert at BMW Group, Alfred brings over 25 years of extensive international experience in the automotive industry, having worked across five continents. His passion for excellence and his relentless drive to push boundaries have led him to explore new possibilities in CX, proving that improvement is always within reach, no matter the challenges faced. Join Alfred as he shares his insights on navigating the complexities of after-sales service and how it contributes to delivering exceptional experiences. ✨ Customer Experience Forum is sold out, and all the relevant information is on www.customers.ro. We will regularly check back here with updates, news & event highlights! #CustomerExperience #AutomotiveExcellence #AgileCX

🚀 We’re thrilled to have Alin Rosca, CEO & Co-founder of RepsMate, join us as a speaker at the Customer Experience Forum! With a history of founding multiple startups and a bold mission to change human interactions through technology, Alin is a visionary in the tech space. His expertise lies in using AI and Data Analytics to bridge the gap between companies, customers, and representatives, and to deliver smarter solutions for understanding customer needs and behaviors. At the Forum, Alin will dive into a crucial topic: The Pitfalls of Implementing AI, a must-attend talk for anyone navigating the challenges of AI integration in business. ✨ Customer Experience Forum is sold out, and all the relevant information is on www.customers.ro. We will regularly check back here with updates, news & event highlights!

✨ We’re thrilled to have the incredible Teodora Migdalovici joining us as a speaker at the Customer Experience Forum! Known as an ambassador of creativity and the mind behind the concept "Customer Care, Customer Cure," Teodora has curated an inspiring selection of award-winning case studies from major international competitions. Her session will reveal how experts across the globe tackle user experience challenges in their own unique, local ways, offering fresh insights into the relationship between empathetic brands and consumers. Together with her team, Teodora is preparing a very special moment to close out Day 1, CX Sparks & Networking Stars. We can’t wait for the chance to dive deeper into the world of CX through amazing campaigns focused on creating relevant experiences, and to connect with fellow innovators. We’re super-proud to have The Alternative School for Creative Thinking as our Inspiration Partner, adding even more fuel to the creative fire at this year’s event. 💡 Together we will explore how to Swiftly Adapt & Deeply Connect, and you won’t want to miss the wisdom Teodora has in store. Customer Experience Forum is sold out, and all the relevant information is on www.customers.ro. We will regularly check back here with updates, news & event highlights! #CXInspiration #CustomerCareCure #AgileCX

🌟 We are thrilled to announce Delia NECULA, MBA as our Panel Moderator & Speaker for the Customer Experience Forum on October 16-17!   Delia is a powerhouse in the business world, serving as the President Medtech Committee at InnovX, Fractional Executive, Angel Investor, and Business Mentor. With a strong background in management consulting and a passion for future trends, she excels at helping businesses grow and teams align their strategies with execution. As a Senior Executive turned Entrepreneur, Delia supports start-ups in the health sector and other high-growth fields to achieve their acceleration goals.   At this year’s Forum, Delia will moderate the Innovate CX - Startup Pitch Session, guiding us through an exciting exploration of cutting-edge ideas in customer experience and their application in real-life businesses. We can’t wait to learn from her expertise & enthusiasm for start-ups!   🚀 Join us as we dive into Agile CX: Swiftly Adapt & Deeply Connect and don’t miss your chance to learn from Delia and other industry leaders! Register now at www.customers.ro. See you next week!   #AgileCX #CXInnovation #StartupSuccess

🎯 We’re excited to have Genesys and Algotech as our Platinum Partners at the Customer Experience Forum!   Genesys, trusted by over 8,000 organizations worldwide, brings the future of CX to life with their AI-powered Genesys Cloud platform. They’re transforming how companies deliver personalized, empathetic customer experiences at scale, which helps drive growth, boost employee engagement, while also increasing operational efficiency. With their ability to adapt CX to any business size, Genesys ensures no organization is left behind in delivering excellence.   Algotech provides complex yet flexible telecommunications and customer service solutions that allow businesses to handle interactions effectively and profitably. Thanks to a deep understanding of local markets, they are set to dominate the Central and Eastern Europe market. Their tailored solutions exceed local demands but also maintain the flexibility needed for businesses to thrive in any environment.   This year’s event will explore how to Swiftly Adapt & Deeply Connect, and with partners like Genesys and Algotech, you’ll be ready to do just that! 💡 Join us at the Customer Experience Forum, October 16-17, at Biavati Events in Bucharest. Don’t miss it & register now at www.customers.ro!   #CXInnovation #TelecomSolutions #AgileCX

🔥 Get ready for a game-changing panel at the Customer Experience Forum: Innovate CX - Startup Pitch Session, brought to you by one of our Innovation Partners, InnovX! Supporting innovative companies with exponential growth potential, InnovX shares our values of agility, collaboration, and shaping the future through cutting-edge technologies. Their focus on growth through collaboration makes them an ideal partner to explore how CX fuels business success. Moderated by Delia NECULA, MBA, President Medtech Commitee at InnovX, Business Mentor & Angel Investor, this session brings together industry leaders like Philippe Volto CEO at Dataligens Systems, Antonia Dumitriu, Co-founder & CEO at Irisphera, and Ciprian Cazacu, Co-founder & CEO at easySales Global. Together they’ll explore how customer experience can make or break a startup, and share the strategies that drive real acceleration in the market. Because nothing speaks of actionable insights like startup founders who have navigated the challenges of scaling with CX at the core of their growth strategies 🦾 Don’t miss out on this essential conversation, as your organization’s future might depend on it! Register now at www.customers.ro and join us on October 16-17 at Biavati Events in Bucharest! #CXStrategies #BusinessGrowth #CustomerCentric

🚀 Excited to announce RepsMate as our Gold Partner at the Customer Experience Forum!   If you're looking to supercharge your customer interactions, RepsMate is the solution. Their conversation intelligence platform seamlessly integrates with your telephony, chat, and email systems, empowering your agents to deliver top-notch service in every exchange. By analyzing customer interactions and providing actionable insights, RepsMate helps organizations pinpoint areas for improvement and drive real results. So think more satisfied customers, increased efficiency, and revenue growth. 💡   This year, as we explore how to Swiftly Adapt & Deeply Connect with customers, RepsMate's approach to unlocking key insights makes them the perfect partner to lead the way. 🔥 Don’t miss the chance to learn more at the Customer Experience Forum on October 16-17 at Biavati Events. Register now at www.customers.ro and see how you can turn customer interactions into your biggest asset!   #CustomerIntelligence #CXInnovation #AgileCX

🔥 Get ready for a fresh approach to employee well-being at the Customer Experience Forum, where we’re proud to introduce one of our Wellbeing Partners: Wellnessentially!   Just like us at Marketing Insiders Group, Wellnessentially is all about creating real impact. If traditional wellness programs have left your team feeling disengaged, Wellnessentially brings a new game plan to transform well-being into measurable business results. ✨ It’s more than just a perk—it’s about building a culture that attracts and retains talent while driving your team’s health and engagement.   Join us at Customer Experience Forum on October 16-17 at Biavati Events to see how investing in your employees' well-being fuels customer experience and business success. 🔗 Register now on www.customers.ro!   #Wellbeing #EmployeeEngagement #AgileCX