Courtyard Melaka

Courtyard Melaka recensioner

Courtyard Melaka

Jalan, Lorong Haji Bachee, Melaka, 75100, MalaysiaVisa hotellinformation
Courtyard Melaka
Courtyard MelakaCourtyard MelakaCourtyard Melaka
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Gästrecensioner

4.5/5
Utmärkt
644 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.5
Service4.5
Renlighet4.6
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Alla recensioner(644)
Positiva recensioner(631)
Recensioner med foton/video(178)
Utsökt frukost(67)
Stora rum(56)
Utmärkt pool(38)
Genomsnittlig ljudisolering(28)
Utmärkt för affärsresor(25)
Har en infinitypool(16)
Fin havsutsikt(11)
Ligger i centrum(8)
Negativa recensioner(13)
megatshamsul nizam
Straits View, Gästrum, 1 King Size-säng
Bodde på nov. 2024
Par
11 recension
3.7/5
Publicerades 17 dec. 2024
A really GREAT hotel but we won't be coming back... Check in was smooth but was shocked when we entered the room that housekeeping clearly hadn't finished cleaning, leaving the room unacceptably messy (room 1718). The front desk staff did apologize and offer complimentary drinks and breakfast as a token of apology BUT the delay significantly impacted our first impression. They moved us to next available room. However the new assigned room feels very warm (room 1508). We can't even adjust the aircond settings. So after another complaint, and for the 3rd time we switched to another room. And yes staying in this hotel come with a lot of perks but one bad experience ruining it forever...
Översätt
Svar från boendet: Dear megatshamsul nizam,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered regarding the cleanliness of your initial room and the air conditioning in the subsequent room. While we appreciate your understanding and the opportunity to address these concerns, we regret that they affected your first impression. Your feedback is invaluable, and we will work with our team to ensure improvements are made. We hope you might consider giving us another chance in the future to provide you with a better experience.Best regards,Courtyard by Marriott Melaka
Raziel Ng
Rum med 1 king size-säng och stadsutsikt
Bodde på nov. 2024
Par
22 recension
4.5/5
Utmärkt
Publicerades 15 dec. 2024
My initial impression of the hotel was normal but the hotel staffs were very friendly and provided awesome services. Upon checking, I found stains on the pillow. I raised the matter to the staff and he replaced it very quickly. After my shopping, I returned back to the room and found stain on the blanket quilt which was then replaced very quickly by the staff. The staffs are all very friendly and greeted me whenever they see me. The amenities are great too. The gym is very clean and all equipment are well maintained. The infinity swimming pool is good too! Overall, it was a good experience and the hotel definitely have to work towards providing stainless sheets.
Översätt
Svar från boendet: Dear Raziel Ng,Thank you for taking the time to share your experience! We're glad to hear that our staff's friendly service made a positive impression and that we were able to address your concerns promptly. We appreciate your feedback regarding the cleanliness of the linens, and we will work on improving this aspect. It's great to know you enjoyed our amenities, including the gym and infinity pool. We hope to welcome you back for an even better experience in the future!Best regards,Courtyard by Marriott Melaka
Gästanvändare
Rum med 1 king size-säng och stadsutsikt
Bodde på nov. 2024
Par
2 recension
4.2/5
Mycket bra
Publicerades 17 dec. 2024
Stay was a pleasant one. Some room for improvements, overall a positive one. The view was a plus.
Översätt
Svar från boendet: Dear guest,Thank you for your feedback! We’re glad to hear that you had a pleasant stay and enjoyed the view. We appreciate your suggestions for improvement, as they help us enhance our services. We hope to welcome you back for an even better experience in the future!Best regards,Courtyard by Marriott Melaka
Anonym användare
Rum med 1 king size-säng och stadsutsikt
Bodde på okt. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 24 nov. 2024
It was a fantastic stay in this hotel. We had an enjoyable staycation here with amazing view, pool, great room, very friendly staff and superb hospitality. The location of this hotel is superb. We will definitely repeat staying here when we visit Malacca.
Översätt
6/11
Svar från boendet: Dear guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic stay and enjoyed the amazing views, pool, and friendly service. It’s great to know that our location contributed to your experience. We look forward to welcoming you back for another enjoyable stay when you visit Malacca again!Best regards,Courtyard by Marriott Melaka
Renee Lee
Rum med 1 king size-säng och stadsutsikt
Bodde på okt. 2024
Par
11 recension
5.0/5
Enastående
Publicerades 11 dec. 2024
It’s a relatively nice hotel so everything is pretty clean and well-maintained. The service was great as everyone we met served with a smile. They also helped us to arrange for late checkout for 3 rooms so we really appreciate the flexibility. I only noticed the shuttle service to some malls towards the end of our stay though. Would be nice to mention this when we check in. Nevertheless, the location is near Jonker Walk yet not too jammed up so if that remains the way during CNY, we might choose to stay her again for our yearly CNY visits! Ps. It would have been a nice gesture to offer a complimentary dessert/cake/drinks as we mentioned we’re here for our wedding.
Översätt
Svar från boendet: Dear Renee,Thank you for your thoughtful feedback! We’re delighted to hear that you found our hotel clean and well-maintained, and that our staff provided great service. We appreciate your suggestion about mentioning the shuttle service at check-in; we will definitely improve our communication in that regard.Congratulations on your wedding, and we apologize for not acknowledging your special occasion during your stay. Your comments are valuable to us, and we will consider ways to enhance our guests’ experiences in the future. We look forward to welcoming you back for your yearly CNY visits!Best regards,Courtyard by Marriott Melaka
Hui Yi 29
Rum med 1 king size-säng och stadsutsikt
Bodde på okt. 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 19 nov. 2024
Excellent service from the staff at Courtyard, everyone were so friendly and warm. The room is spacious with an amazing view.
Översätt
Svar från boendet: Dear Hui Yi 29,Thank you for your wonderful feedback! We’re thrilled to hear that you received excellent service from our friendly staff and enjoyed the spacious room with an amazing view. We look forward to welcoming you back for another fantastic stay!Best regards,Courtyard by Marriott Melaka
Johnstone xia
Rum med 1 king size-säng och stadsutsikt
Bodde på dec. 2024
Affärsresenärer
10 recension
5.0/5
Enastående
Publicerades 12 jan. 2025
Good location with excellent service, room is very clean.
Översätt
Svar från boendet: Dear Johnstone xia,Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our excellent service and found your room very clean. Our location is indeed a highlight, and we’re glad it met your expectations. We look forward to welcoming you back soon!Best regards,Courtyard by Marriott Melaka
Gary84
Gästrum, 2 Dubbelsängar, Stadsutsikt
Bodde på sep. 2024
Familj
11 recension
4.7/5
Otroligt
Publicerades 3 nov. 2024
We have always been a supporter of Marriott group of hotels. So when we got to know if this new Courtyard hotel in Melaka, without hesitation we booked for 2 nights. Overall, the hotel is clean, the staff are very friendly and helpful. Hotel breakfast is sumptuous and delicious as well.
Översätt
Svar från boendet: Dear Gary84,Thank you for your wonderful feedback! We’re thrilled to hear that you chose our new Courtyard hotel in Melaka and that you enjoyed your stay. It’s great to know you found our hotel clean, our staff friendly, and the breakfast delicious. We appreciate your support and look forward to welcoming you back for another fantastic stay!Best regards,Courtyard by Marriott Melaka
M.Elder
Rum med 1 king size-säng och stadsutsikt
Bodde på nov. 2024
Par
16 recension
5.0/5
Enastående
Publicerades 16 dec. 2024
Had a wonderful stay with Courtyard Melaka. Will come back again.
Översätt
Svar från boendet: Dear M.Elder,Thank you for your kind words! We're delighted to hear that you had a wonderful stay with us at Courtyard Melaka. We can’t wait to welcome you back for your next visit!Best regards,Courtyard by Marriott Melaka
AYZQ
Gästrum, 2 Dubbelsängar, Stadsutsikt
Bodde på sep. 2024
Par
138 recension
5.0/5
Enastående
Publicerades 5 okt. 2024
All staff are English speaking. No issue in communication. Very prompt in request and efficient. Check in is smooth and quick. Nice and grand ambience lobby. Facilities are so new (as of 2024), and very chillax place at level 8. Room is spacious and super love it’s high ceiling concept. Rarely hotel has such high ceiling. All amenities are provided except shower cap. Very good quality toothbrush. Comfy pillow and smart tv. Location wise has nothing much surrounding but less than 1min walk has food around. if you are driving it’s just less than 5 min from jonker street.
Översätt
Svar från boendet: Dear AYZQ,Thank you for sharing your delightful feedback with us! We are thrilled to hear that you found our staff friendly and efficient, making your check-in process smooth and enjoyable. Our team takes great pride in delivering excellent service, and it’s wonderful to know that you experienced that firsthand.We’re glad you loved the spacious rooms and the unique high ceiling design, as well as our newly opened facilities on level 8. Your feedback regarding the amenities, specifically the shower cap, is appreciated and will be taken into consideration as we continue to enhance our guest experience.We hope to welcome you back soon for another enjoyable stay, and we look forward to serving you again!Best regards,Courtyard by Marriott Melaka
BettyYA
Gästrum, 2 Dubbelsängar, Stadsutsikt
Bodde på aug. 2024
Familj
12 recension
3.0/5
Publicerades 20 okt. 2024
Booked two rooms for family trip. However,one of them wasn’t cleaned and there’re ants in the other room. Overall, it’s not a good choice for those concerned about cleanliness.
Översätt
Svar från boendet: Dear BettyYa,Thank you for your feedback. We sincerely apologize for the issues you encountered with cleanliness during your stay. Your comments are important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Best regards,Courtyard by Marriott Melaka
AKNY
Rum med 1 king size-säng och stadsutsikt
Bodde på aug. 2024
Par
9 recension
3.2/5
Publicerades 24 sep. 2024
Room cleanliness need to be improved ⚠️ Room floor not proper clean, very dusty floor. Face Towels found stains and room toiletries set up not complete. Breakfast nothing impress for 5 star standard 😑 Compliments: Hot shower in the room 👍🏻 Beautiful Lobby 👍🏻👍🏻👍🏻👍🏻👍🏻 Friendly n Helpful Service Staffs 👍🏻👍🏻👍🏻 *Location - Yes (with Transport) and No (Walking Tourists)
Översätt
6/7
Svar från boendet: Dear AKNY,Thank you for your detailed feedback. We sincerely apologize for the cleanliness issues you encountered in your room and the incomplete toiletries setup. Your comments regarding breakfast are also noted, and we will work to enhance our offerings to meet 5-star standards.We appreciate your compliments about the hot shower, beautiful lobby, and our friendly service staff. Your feedback is invaluable as we strive to improve our services. We hope to have the opportunity to provide you with a better experience during your next stay at Courtyard by Marriott Melaka.Best regards,Courtyard by Marriott Melaka
Anonym användare
Gästrum, 2 Dubbelsängar, Stadsutsikt
Bodde på aug. 2024
Familj
18 recension
3.7/5
Publicerades 16 sep. 2024
Was travelling with family and we are satisfied with the stay. The hotel room is clean, breakfast can be improve. Overall, worth staying.
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback! We're glad to hear that you and your family were satisfied with your stay and found the hotel room clean. We appreciate your comments about the breakfast and will work on improving it. Thank you for your recommendation, and we hope to welcome you back to Courtyard by Marriott Melaka for another enjoyable stay!Best regards,Courtyard by Marriott Melaka
Dawn Heidi Soh
Rum med 1 king size-säng och stadsutsikt
Bodde på aug. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 24 sep. 2024
Great service and cleanliness in hotel. Great varieties for breakfast buffet. Thanks for free upgrading to bigger room! Nice view at infinity pool.
Översätt
Svar från boendet: Dear Dawn,Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed our great service, cleanliness, and the variety of our breakfast buffet. It’s wonderful that you appreciated the upgrade to a bigger room and the nice view at the infinity pool. We look forward to welcoming you back to Courtyard by Marriott Melaka for another memorable stay!Best regards,Courtyard by Marriott Melaka
Steven.L
Rum med 1 king size-säng och stadsutsikt
Bodde på sep. 2024
Affärsresenärer
15 recension
5.0/5
Enastående
Publicerades 3 okt. 2024
As usual the hotel is high standard and comfortable. Was a decent stay. Recommended.
Översätt
Svar från boendet: Dear Steven,Thank you for your kind words! We’re glad to hear that you had a comfortable stay and that our hotel met your high standards once again. Your recommendation is greatly appreciated, and we look forward to welcoming you back to Courtyard by Marriott Melaka for another enjoyable experience!Best regards,Courtyard by Marriott Melaka
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