Kosmo

PRODUCT UPDATE - AUGUST → Schedules version 1 We've released the first version of Schedules. You can: - define shifts for the week for each driver - monitor in "Track" who is starting/working/ending shift - track planned shifts vs actual shift in analytics - driver can see his shifts in the driver app → Drivers API Now you can create and get driver information via API. This is especially helpful for clients that use their own dashboard to create drivers and track orders. This way they can automate the process of creating and managing drivers. → Zones in map Now you can see your zones in the map view. This is helpful for teams that use autodispatch or route optimization with zone constraints, so you can validate that the routes don’t cross the zones. → Multiple packages per order So far Kosmo allowed you to add one parcel per order. We’ve heard feedback from customers that would like to add multiple parcels to one order. Now you can do that via file upload, manually or API.

If you’ve worked in food delivery or ride hailing you know that the drivers pool is very liquid. Drivers like to hop on different gigs to optimize for making the most income in the least time. That leads to drivers to change zones, compare apps, etc. Well, what I never thought about was that in some places the drivers pool is the same for food delivery and ride hailing. That’s what happens in NYC. This new study from Uber Eats in NYC suggests that the growth of food delivery over the last years has led to a decline in ride sharing volumes. The reason? Quite interesting. The reason is because food delivery paid better than ride hailing, so drivers switched off their ride hailing apps and focused on delivering food. When this happens, the ride hailing driver supply shrinks → driving prices ups → ride hailing travellers find alternatives as it’s too expensive.

GIVING YOU ACCESS TO HOW WE DO PRODUCT BEHIND THE SCENES at Kosmo I always share about how fast we ship new features. And being early stage, shipping new features when you build a big complex product is critical. However, at least 25% of the features you release are useless or wrongly done. In our case, the flow to create routes was horrible. In the past, we wanted to launch it fast and we did not think it through too much. The flow was ready fast, but it was just not smartly done. Reviewing videos from new users I realized that they did not know how to start creating routes. The main thing that Kosmo helps you with is creating routes. And users did not know how to do it! So yep, quite a fuckup. So we spend some time with Wadii Zaim and Maksim Mikheev to redo the flow with the minimum effort possible. It took 3 days of Wadii's work to get it done and release it. Now the flow is way cleaner, smooth and new users know how to get started to create routes. See this 5' video where I show you a comparison on how it was before (what it was wrong, etc.) and how it is now.

Juan Jose Gutierrez, fundador de Jelp Delivery contando como ya estamos viendo e-commerce ofreciendo opciones para same-day delivery. Jelp nace hace 9 años. Ofrecen un software on-demand para negocios con flota propia o que busquen repartir con terceros. Algo muy interesante es que pasó por Shark Tank durante el proceso de levantar capital para Jelp. Tienen clientes en MX, Latam y España. Pese a ser un competidor de Kosmo en nuestros inicios, siempre hemos charlado y compartido ideas sobre la industria. Tenemos una visión similar sobre la industria. Creemos que el e-commerce tiende al same-day, sobretodo en ciudades densas. Con Kosmo estamos apostando más en ofrecer el software a empresas logísticas con repartidores propios. Jelp tiende más a trabajar con negocios que busquen esas empresas para repartir como socio terciarizado. Episodio completo en los comentarios.

🚀 Kosmo Product Updates - June 2024 Some big features already deployed for all customers. → Dispatch - Driver Chat: Let your dispatchers and drivers chat directly within the web platform and the driver app. → Driver Pay table in Analytics: Your driver payments calculations, automated. → Update Stop API: You can update key info about a stop directly via API. → Show # attempted deliveries: Have visibility on the number of attempts you've tried to deliver a package.

Run your on-demand delivery automatically with Kosmo auto-assign. 🔥 No more get orders, find the best driver in the map and manually assign. Our algo is constantly running to find the most suitable driver for the new order. Automatically. The whole operation is automated, so the dispatcher job is just to monitor orders with issues.

Short video on a key feature to make your dispatchers 10x more productive.

Product Update - May 2024 → Adjust live routes: easily adjust live routes with a couple clicks. → Branded tracking page self-service: add your logo, colours and define your desired settings. → Optimize routes api: automate route creation via api. → Auto-start on-demand orders in driver app: drivers skip the start button. They can accept and go straight to deliver. One less click for every single order.

Cargo bike delivery is proven to be faster and more cost efficient in dense cities. The Netherlands is the success playground of many same-day delivery logistics companies who are growing with that approach. Germany, UK, France are following. The same is happening in NY.

Product release 🔥 Adjust live routes easily with Kosmo. Our goal is to automate as much as possible the whole route creation and optimization flow. But sometimes our users want to make live routes manual adjustments. Now it's very easy to do directly from the map view.