Pan Pacific Hotels Group

As we close the chapter on 2024, we reflect on a year of remarkable growth, achievements, and milestones. From the opening of PARKROYAL Serviced Suites Jakarta and PARKROYAL A'Famosa Melaka Resort to Pan Pacific Jakarta and 𝐆𝐮𝐫𝐧𝐞𝐲 𝐁𝐚𝐲 𝐏𝐞𝐧𝐚𝐧𝐠, 𝐀 𝐏𝐀𝐑𝐊𝐑𝐎𝐘𝐀𝐋 𝐇𝐨𝐭𝐞𝐥, we continue to expand our presence in Asia. We also forged a partnership with Siam Motors Group (SMG) in Thailand to develop 𝐏𝐚𝐧 𝐏𝐚𝐜𝐢𝐟𝐢𝐜 𝐒𝐢𝐚𝐦 𝐁𝐚𝐧𝐠𝐤𝐨𝐤, set to rise next to Siam Paragon.   Meanwhile, ongoing Asset Enhancement Initiatives in Singapore and Australia reflect our commitment to elevating our properties and ensuring we deliver the best-in-class experiences for our guests irrespective of which property they stay in. Looking ahead, we are excited to kick off 2025 with the highly anticipated opening of 𝐓𝐡𝐞 𝐇𝐨𝐭𝐞𝐥 𝐇𝐢𝐠𝐚𝐬𝐡𝐢𝐲𝐚𝐦𝐚 𝐊𝐲𝐨𝐭𝐨 𝐓𝐨𝐤𝐲𝐮 under the Pan Pacific brand, 𝐏𝐀𝐑𝐊𝐑𝐎𝐘𝐀𝐋 𝐉𝐚𝐤𝐚𝐫𝐭𝐚, and 𝐏𝐀𝐑𝐊𝐑𝐎𝐘𝐀𝐋 𝐃𝐚𝐥𝐢𝐚𝐧, along with the completion of the refurbishment of Pan Pacific Perth - each poised to redefine luxury and innovation in their markets. This year, digital innovation took center stage with the launch of our redesigned Pan Pacific 2.0 website, which was recognised as the Best Hotel Website of the year. We also leveraged the advancements in generative AI and introduced AI-powered chatbots to enhance guest experiences globally. Our loyalty program, #PanPacificDISCOVERY, continued its growth with a sharp focus on enriching member benefits. We also celebrated major moments on the global stage, including partnerships with prestigious events like the World Aquatics Championships and Pope Francis’ visit to Singapore.    The biggest testament came from the over 𝟑𝟎𝟎 awards we won this year recognizing our excellence in hospitality, sustainability, and community impact. PARKROYAL COLLECTION Pickering, Singapore celebrated its seventh consecutive win as the “World’s Leading Green City Hotel,” while Pan Pacific London achieved Forbes Five-Star status, and Pan Pacific Orchard, Singapore was honored as the World’s Best Tall Building and one of the World's Most Beautiful Hotels globally. These accolades, alongside our leadership in the Best Regional Hotel Chain category at the TTG Travel Awards and Travel Weekly Asia Readers’ Choice Awards, affirm our dedication to redefining hospitality across every touchpoint.   All these milestones and achievements are only made possible by our associates who continue to deliver the best and build the PPHG family. We are deeply thankful to every member of the PPHG family, partners and guests, and look forward to growing together in the years ahead.   Here’s to a year of meaningful moments and an even greater one in 2025!

𝐏𝐚𝐧 𝐏𝐚𝐜𝐢𝐟𝐢𝐜 𝐇𝐨𝐭𝐞𝐥𝐬 𝐆𝐫𝐨𝐮𝐩 𝐋𝐞𝐚𝐝𝐬 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐢𝐧 𝐎𝐜𝐞𝐚𝐧𝐢𝐚 𝐰𝐢𝐭𝐡 𝐆𝐒𝐓𝐂 𝐌𝐮𝐥𝐭𝐢-𝐒𝐢𝐭𝐞 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 We are thrilled to announce that Pan Pacific Hotels Group has become the first hospitality group in Oceania to achieve Global Sustainable Tourism Council (GSTC) 𝐌𝐮𝐥𝐭𝐢-𝐒𝐢𝐭𝐞 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 across all six of our Australian properties. This milestone reinforces PPHG’s position as a pioneer in sustainable hospitality and highlights our commitment to responsible tourism. The certified Australian properties include: • Pan Pacific Melbourne • Pan Pacific Perth • PARKROYAL Darling Harbour, Sydney • PARKROYAL Melbourne Airport • PARKROYAL Parramatta, 𝐒𝐲𝐝𝐧𝐞𝐲 • PARKROYAL Monash Melbourne This achievement follows our success earlier this year, when we became the first Singapore hotel group to attain GSTC Multi-Site Certification across all eight of our Singapore properties. Peng Sum Choe, CEO of Pan Pacific Hotels Group, said: “At PPHG, we believe that enriching guest experiences goes hand in hand with our commitment to sustainability and community engagement. We are incredibly proud that all six of our Australian properties have achieved GSTC Multi-Site Certification, reflecting our dedication to embedding sustainable practices across our portfolio. As an owner-operator Group, we leverage our expertise in operations and development to integrate purposeful sustainability into our hotels, resorts, and serviced suites. Today’s travellers expect sustainable luxury, and we have been at the forefront of this movement for over a decade, starting with PARKROYAL COLLECTION Pickering by UOL Group Limited in Singapore. This recognition highlights our vision for sustainable tourism and our responsibility to the communities and environments."   As a member of the GSTC, PPHG continues to align its sustainability initiatives across its properties globally. With the certification of its Australian portfolio, PPHG now holds GSTC Multi-Site Certification across 14 properties, demonstrating its proactive approach to embedding sustainable practices and creating meaningful impacts in the communities it serves. For more details, read here: https://lnkd.in/gnZT6c8x

𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐭 𝐭𝐡𝐞 𝐇𝐞𝐚𝐫𝐭 𝐨𝐟 𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬   At #PARKROYALCOLLECTION, sustainability defines our approach to every season - including Christmas. Our properties are showcasing the magic of recycling everyday objects into extraordinary creations with heartfelt effort and a little more imagination. At PARKROYAL COLLECTION Marina Bay, Singapore, a breathtaking 10-foot Christmas tree takes centre stage, crafted from 720 plastic bottles left behind by our guests. With the creativity of our housekeeping team and the support of engineering, these bottles have been repurposed into a festive masterpiece. Be greeted with a unique Christmas tree at the lobby of PARKROYAL COLLECTION Pickering, Singapore as it comes to life from repurposed plastic bottles and wooden crates, thoughtfully assembled by our teams. At PARKROYAL COLLECTION Kuala Lumpur, wooden crates are reimagined as the foundation of a striking Christmas tree, demonstrating how less waste can create more purpose. This season, we invite you to experience the joy of a sustainable Christmas at our hotels - and perhaps find inspiration for your own holiday décor too! 

Congratulations to Pan Pacific Singapore and the #PLUME team for being named one of the 𝐁𝐞𝐬𝐭 𝟏𝟎𝟎 𝐁𝐚𝐫𝐬 𝐛𝐲 Tatler Asia - 𝐁𝐞𝐬𝐭 𝐨𝐟 𝐀𝐬𝐢𝐚! As one of the top bars in Singapore to receive this prestigious honour, this recognition - achieved within just 18 months of its opening - highlights the team’s expertise to creating innovative and sophisticated cocktail experiences. If you haven’t yet tried their cocktails inspired by Singapore’s colourful birds, now’s the perfect time! 🥂 Read more here: https://lnkd.in/gznnAAYJ

What an incredible week it has been at ILTM Cannes! The PPHG team had the privilege of connecting with industry leaders, partners and travel experts, showcasing the essence of our brands and properties across the globe. A highlight of the luxury expo was PPHG's SVP Head of Operations, Craig Bond’s press conference, where he shared on the group's exciting new developments and how luxury has taken many forms over the years. Craig beautifully illustrated how guests can experience #GracefulLuxury through the luxury of time and space at flagship properties such as Pan Pacific Perth, Pan Pacific London, Pan Pacific Singapore, Pan Pacific Orchard, Singapore, Pan Pacific Jakarta and BELLUSTAR TOKYO, A Pan Pacific Hotel. He also spoke on the integration of sustainable luxury through our #PARKROYALCOLLECTION brand which pushes through eco-wellness and luxury as one. ILTM provided a valuable platform for meaningful conversations - from redefining luxury to crafting personalised travel experiences as we explored ways to enhance memorable stays for discerning travelers. A thank you to everyone who visited our booth and connected with us. Until next time!

Pan Pacific Hotels Group has been awarded the 𝐇𝐨𝐭𝐞𝐥 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 – 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 at the Travel Daily Media - TDM Awards 2024 – Asia. The accolade highlights the group's innovative approach to enhancing the digital guest experience through a comprehensive website transformation.   We are also proud to announce that Pan Pacific Singapore has been recognised with three other accolades during the awards ceremony: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐇𝐨𝐭𝐞𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫, 𝐌𝐈𝐂𝐄 𝐇𝐨𝐭𝐞𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫, and 𝐄𝐝𝐠𝐞 – 𝐃𝐢𝐧𝐢𝐧𝐠 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫.   PPHG embarked on a journey to redefine its digital presence in December 2022 with the launch of Pan Pacific 2.0, a fully reimagined website that offers a seamless, intuitive, and visually engaging experience for users. Designed with the modern traveller in mind, the revamped platform features enhanced navigation, personalized content, and cutting-edge booking capabilities.   “At PPHG, we focus on delivering exceptional guest experiences across all touchpoints, including our digital platforms,” said Cinn Tan, Chief Commercial and Marketing Officer. “The Pan Pacific 2.0 website reflects our commitment to continuous improvement, with user feedback and research guiding every element of the design.”   PPHG’s approach to the revamped website involved continuously gathering and analysing guest data to better understand preferences and behaviours. Through this continuous feedback loop, PPHG refined and tested various user experience elements, ensuring only the most effective features were incorporated into the final website design. Visit our website: https://lnkd.in/gBSY6wuK

Pan Pacific Orchard, Singapore has been officially awarded with the World Selection Title, one of the World’s Most Beautiful Hotel Award 2024 by Prix Versailles.   Since 2015, The Prix Versailles has celebrated architectural and design excellence worldwide, spotlighting contemporary projects that combine visual splendor with cultural and environmental significance. This year, Pan Pacific Orchard, Singapore was selected by the Prix Versailles Selection Committee for its:   • Innovative and creative design that sets new benchmarks in luxury hospitality • Reflection of Singapore’s local heritage within a contemporary setting • Ecological efficiency, demonstrating our commitment to sustainability and responsible tourism Reflecting on the award, Mr Peng Sum Choe shared:  “We are honoured by Pan Pacific Orchard being awarded the World Selection Title as one of the World’s Most Beautiful Hotels. Our biophilic design approach is centered around creating thoughtful, impactful spaces that integrate nature with the built environment, advocating sustainability and well-being. At Pan Pacific Hotels Group, we believe design should be more than aesthetically pleasing and it should foster a deeper connection to nature, enriching the guest experience. Developed by UOL Group Limited, Pan Pacific Orchard is the third hotel in our Singapore portfolio to embrace this philosophy, and it is incredibly rewarding to see our vision come to life in such a meaningful way. This global recognition matters to us as it builds upon our recent accolade as the Best Tall Building Worldwide by the Council on Tall Buildings and Urban Habitat.” Receiving the award on behalf of Pan Pacific Orchard, Singapore was Sharul Madi, Director of Sales & Marketing, who represented the hotel at the award ceremony held at the UNESCO Headquarters in Paris. Pan Pacific Orchard, Singapore was recognised alongside 15 other remarkable hotels, including The Hanok Heritage House in South Korea, Maroma, A Belmond Hotel in Brazil, Lasserhaus in Italy, Raffles Al Areen Palace in Bahrain, The Hazendal in South Africa, and more. This global recognition reflects the vision, and collaborative effort of everyone involved in bringing Pan Pacific Orchard, Singapore to life and proudly planting the PPHG flag on the world stage!

Pan Pacific Hotels Group is honoured to be the 𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 𝐇𝐨𝐭𝐞𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 for the World Aquatics 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 (𝐖𝐂𝐇) – 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 𝟐𝟎𝟐𝟓, unveiled last week at a press conference hosted at PARKROYAL COLLECTION Marina Bay, Singapore. The World Aquatics Championships and World Aquatics Masters Championships – Singapore 2025 will be among the key highlights of this landmark year, showcasing the nation on the global stage. Cinn Tan, Chief Commercial and Marketing Officer of PPHG, said: “The World Aquatics Championships – Singapore 2025 is such an exciting and important event as Singapore celebrates her #60th year of independence and becomes the first Southeast Asian nation to host these Championships. As a homegrown Singaporean brand, PPHG is proud to be the Official Hotel Partner of this global event collaborating with like-minded organisations to champion sports, lifestyle and wellness. This alliance includes in-kind sponsorship of meeting facilities and rooms across both PARKROYAL COLLECTION Marina Bay, Singapore and PARKROYAL on Beach Road, Singapore, available to WCH officials before and during the Championships. With our established facilities and commitment to delivering the best experiences, we look forward to welcoming officials and international technical officers from around the world, utilising close to 9,000 room nights at both hotels.” As one of the largest and most anticipated events in the global aquatic sports calendar, the World Aquatics Championships will bring together over 2,500 elite athletes from around the world. We look forward to welcoming athletes, officials, and guests from around the world, offering our signature hospitality as they experience these momentous events!

PARKROYAL COLLECTION Pickering, Singapore has been recognized as the 𝐖𝐨𝐫𝐥𝐝'𝐬 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐆𝐫𝐞𝐞𝐧 𝐂𝐢𝐭𝐲 𝐇𝐨𝐭𝐞𝐥 𝟐𝟎𝟐𝟒 by the World Travel Awards—marking #seven consecutive years of this achievement. Earlier this year, it also clinched 𝐀𝐬𝐢𝐚'𝐬 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐆𝐫𝐞𝐞𝐧 𝐋𝐢𝐟𝐞𝐬𝐭𝐲𝐥𝐞 𝐇𝐨𝐭𝐞𝐥 𝟐𝟎𝟐𝟒 in the World Travel Awards Asia & Oceania category. The #PARKROYAL COLLECTION brand leads Pan Pacific Hotels Group in sustainability and eco-conscious practices across our hotels' operations. From its verdant "hotel-in-a-garden" design, which helps cool the building, to the use of solar panels and locally sourced ingredients in dining, PARKROYAL COLLECTION Pickering, Singapore is a thoughtful balance of eco-wellness and sustainability. These efforts have also earned PARKROYAL COLLECTION Pickering, Singapore recognition across multiple sectors, including: • Farm-to-Table Recognition Programme by Singapore Food Agency • Best Sustainable Hotel – Singapore by Global Brands Magazine Awards 2024 • Best Eco-Luxe Hotel Stay (Silver) by Honeycombers Sustainability Awards 2024 • HICAP Sustainable Hotel Award A significant milestone this year for our hotels, including PARKROYAL COLLECTION Pickering, Singapore, was the attainment of Global Sustainable Tourism Council (GSTC) Multi-Site Certification for all our Singapore properties. This achievement further underscores our commitment to sustainability, ensuring guests can trust that our efforts align with globally recognised standards. The #PARKROYALCOLLECTION brand encompasses PARKROYAL COLLECTION Pickering, Singapore, PARKROYAL COLLECTION Marina Bay, Singapore, and PARKROYAL COLLECTION Kuala Lumpur in Malaysia.

We wrapped up our partnership celebration with Jo Loves in style at Pan Pacific Singapore, marking the final leg of the Asia Pacific media launch with a festive flourish. The evening was a magical affair as our in-house guests and media friends gathered with the hotel team and Jo Malone CBE to light up our Christmas tree. The enchanting melodies of carolers filled the air, culminating in a grand gala dinner to mark the joyous occasion. During the gala, we shared the joy of giving by gifting exclusive experiences across our Pan Pacific Hotels Group properties - from rejuvenating spa treatments to indulgent dining and luxurious stays. Our lucky guests now have the opportunity to immerse themselves in the renowned hospitality of flagship properties such as Pan Pacific Perth, Pan Pacific London, Pan Pacific Jakarta and 𝐓𝐡𝐞 𝐇𝐨𝐭𝐞𝐥 𝐇𝐢𝐠𝐚𝐬𝐡𝐢𝐲𝐚𝐦𝐚 𝐊𝐲𝐨𝐭𝐨 𝐓𝐨𝐤𝐲𝐮, 𝐀 𝐏𝐚𝐧 𝐏𝐚𝐜𝐢𝐟𝐢𝐜 𝐇𝐨𝐭𝐞𝐥. A heartfelt thank you to the amazing team at Pan Pacific Singapore for organising and hosting this spectacular celebration. What a remarkable way to honor this partnership and the season of giving!