Trip.com

We have noticed a rise in travel industry scams recently, where scammers impersonate Trip.com to deceive and persuade travellers into making payments over the phone, through deceptive emails, or via social media. We take this matter seriously and prioritize the safety of our customers. If you suspect any fraudulent activity or have any concerns, please do not hesitate to contact our customer support team immediately for verification. Your safety and peace of mind are our top priorities. Please remain vigilant and feel free to reach out to us if you need any assistance. #ScamAwareness #CustomerSafety #TravelSecurity #TripCom

✨We're thrilled to announce our double win at the International Customer Relations Excellence Awards! Trip.com has been named: 🏆 Contact Centre of the Year 🏆 Global Support Services of the Year With 24/7 support in 20+ languages and a customer satisfaction rate of nearly 90%, we're proud to be your trusted travel companion. Our 'excellent' 4.3-star Trustpilot rating from over 100,000 reviews speaks volumes about our commitment to exceptional service. Whether you're booking flights, hotels, or planning your next adventure, we've got your back. Travel worry-free with Trip.com! 🌏✈️ Read more: https://lnkd.in/g4bbZVJb #TripNews #TripDotCom #CustomerService #CREAwards #CustomerService

Our Airline Business Director for Hong Kong and Taiwan, Kelvin Wong, recently joined an esteemed panel at the CAPA event on November 6. The discussion focused on the generational change in the Chinese outbound traveller. As international travel gradually picks up pace, we're witnessing significant shifts in traveller profiles and preferences. Today's tourists are more independent, opting for shorter trips closer to home and making last-minutes bookings, benefiting from greater flexibility with visa-free policies. Kelvin shared valuable insights on these post-pandemic travel trends and highlighted how Trip.com is connecting airline partners and consumers. By leveraging innovative content marketing strategies, including live streaming initiatives, along with excellent customer service we're enhancing the travel experience and fostering deeper connections. Stay tuned for more travel insights! #TripNews #CAPA # #TripcomGroup #TravelInnovation #CAPA2024

🎉 ✨Trip.com continues to experience robust growth in the third quarter, with a significant increase in air-ticket and hotel bookings. Year-over-year, these bookings have risen by over 60%, with an impressive growth of over 70% from the APAC region. Furthermore, Trip.com has become the most downloaded OTA app in many markets such as Hong Kong, Macau, Taiwan, South Korea, Singapore, Malaysia, and Thailand. 📱 💙 #Tripcom #TripNews #financialresults #earnings

Trip.com Malaysia proudly hosted our inaugural ‘Green Travel Fun Run’at TownSquare Park, Gamuda Cove, uniting nearly 200 participants, including our dedicated staff and esteemed partners. This event was a fantastic celebration of fitness, sustainability, and community spirit! 🌳🤗 Aligned with our “Explore & Restore” theme, we emphasized the importance of promoting sustainable travel and environmental preservation. Participants enjoyed a 5km fun run, followed by a meaningful tree planting activity, where we planted 320 trees to offset carbon footprints and promote local biodiversity. A big thank you to Gamuda Cove for being our venue sponsor and partner, ensuring the ongoing care of these newly planted trees. Special thanks to our sponsors: 🌟 Diamond Sponsor: China Airlines 中華航空 🌟 Platinum Sponsors: Bamboo Hospitality, Sunway Velocity Hotel Kuala Lumpur, The RuMa Hotel and Residences, Hotel Maya Kuala Lumpur City Centre, and Kerjaya Prospek Property Berhad. Together, we are taking significant steps toward a greener future! 🌱💚 #GreenTravel #Sustainability #Tripcom #ExploreAndRestore

📸🌟 Guess who's taking the Instagram spotlight? CONRAD SEOUL, crowned as the "Asia 100 - Most Instagrammable" in Trip.com's Trip.Best list! From stunning Han River views to luxurious interiors, it's a feast for your feed. We recently sat down with Mark Meaney, General Manager of CONRAD SEOUL, to explore the highlights that made them stand out in the Trip.Best list. 🧐 📺 Watch the video to learn more! Stay informed about Trip.com's Hotel Business by following Trip.com Group Hotel Hub, or visit us at：https://lnkd.in/gR4P-D3s #TripBest #ConradSeoul #Tripcom #TripcomGroup #TravelInspiration #TravelExperience #HospitalityExcellence #Travel

Trip.com has officially released its 2024 Trip.Best Global and Asia 100 lists a collection of curated travel rankings based on real user reviews and year-round sales popularity. These curated travel rankings are based on real user reviews and year-round sales popularity, guaranteeing travellers the most accurate and reliable recommendations. We are excited to present the nominated hotels from our hotel ranking list. They have graciously provided us with deeper insights into their unique features, allowing you to gain a comprehensive understanding of what sets them apart. Get ready to embark on a journey of discovery as you explore these distinctive hotels and uncover your dream destination. ✨ 🧐 🌟 Special thanks to our partners: Marriott Hotels #WOsaka CONRAD SEOUL Capella Hotels and Resorts #CapellaBangkok #CapellaSingapore Mandarin Oriental Hotel Group PARKROYAL COLLECTION Pickering, Singapore 🏨 Stay informed about Trip.com's Hotel Business by following Trip.com Group Hotel Hub, or visit us at: https://lnkd.in/gR4P-D3s #TripBest  #Tripcom #TripcomGroup #TravelInspiration #TravelExperience #HospitalityExcellence #Travel #DreamDestination #HotelInsights

Trip.com has just unveiled an exciting new feature that hightlights sustainable hotels and accommodations certified by a GSTC-Accredited Certification Body. This initiative is designed to make it easier for travellers to identify and book eco-friendly options, empowering them to make responsible choices while exploring the world. Join us in promoting sustainable tourism and together, let's make a positive impact on our planet! 🌱 🗺️ Check out for more details🔹https://lnkd.in/g6SDumsU Global Sustainable Tourism Council (GSTC) #ESG #sustainabletravel #responsiblechoices #ecofriendly

🎉 🏆 Customer-Centric Approach: Trip.com Wins Award for Exceptional Service for Travellers" by the Lifestyle + Travel Awards 2024 in Thailand! This recognition highlights Trip.com's unwavering commitment to a customer-centric approach, prioritizing the needs and preferences of travellers at every stage of their journey. By leveraging innovative technology and personalized service, Trip.com ensures that each customer receives tailored support, making their travel experiences seamless and enjoyable.   In the first half of 2024, we achieved remarkable customer service performance metrics, including an impressive Google App Rating of 4.8, an iOS App Rating of 4.8, and a Trustpilot Rating of 4.2. Additionally, Trip.com (Thailand) boasts a Net Promoter Score (NPS) for customer services of 80.70%, with a Customer Satisfaction Score (CSAT) of 93% for call channels and 92% for chat channels. This award is a testament to our dedication to providing exceptional customer service and creating unforgettable travel experiences. We are proud of this achievement, and it motivates us to continue raising the bar even higher. 💙 ✨ #TripNews #Tripcom #CustomerCentric #CustomerService #TravelExperiences #Innovation #PersonalizedService

Let the Celebration Begin! 🎉🎈 Trip.com Turns 7 and Presents the Member Carnival Campaign! ⭐ From October 24th to 31st, our valued memebers can unlock a world of rewards by booking hotels or flights. Earn additional Trip Coins with every booking and embark on a journey to redeem exclusive travel product coupons. Whether it's flights, hotels, attractions, or more, Trip Coins have got you covered! Join us in the festivities and start collecting your Trip Coins today! 🎊✨ #TripCom #TripTurns7 #TripCoins #MemberCarnival #TravelRewards