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A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

So far the only place that we both loves to visit!!! Highly recommended , plus the room were absolutely clean, tidy, and would love to visit here again, plus, they got HBO to watch... And friendly staff to remind the guest politely

The Kozi Square New Sgh Cozy Home LV5B provides a great place for travelers to relax after a busy day. The Kozi Square New Sgh Cozy Home LV5B is an ideal choice for travelers who want to take in the sights and sounds of Kuching.The hotel offers easy access to Kuching International Airport, just 7km away. Seeing Kuching's sights from this hotel is easy with Carmelite Chapel, Reservoir Park, Kuching and Kompleks Belia Dan Sukan Negeri Sarawak all close by.After a long day of sightseeing, guests can retire to the comfort of the hotel.

Basic dorm with fan. Didn't feel a need for A/C. This place seems to cater long stay, so it lacks hostel vibe. Be prepared for absence of wifi. Toilets and bathrooms are shared and could be cleaner. There is a functioning kitchen, but I didn't have a chance to use it. Location is within walking distance from the waterfront. I booked it for the price, so no complaints overall.

Value for money and Easy access to the city centre and advisable to rent a car instead of using Grab or Maxim… If you are able to walk, then the hotel is a better choice for you… Near to 7E and restaurant… Recommended for backpack and friends !!

No receptionist after working hours 8-5. But can Whatsapp the number provided into the room for assistance. The gate will be closed in the evening but there is a gate remote control provided with the room keys and staircase main door access card. Facilities quite complete including washing machine, dryer machine, mini kitchen (all sharing). Got swimming pool on the top floor and a mini gym too. Walk to the front got some eateries but at night it's close.

Location is excellent especially as it is above the shopping mall. Travelling to other places are also convenient. I was worried abouvlet the cleanliness as the few reviews I read was bad on cleanliness but mine was good. Will definitely stay in the same place when I visit Kuching again.

I booked because the rooftop bar was attractive, but unfortunately it was closed. I think it would have been nice to write that. Other shared spaces are not very large and it is a pity that there is no desk that can work on a personal computer. Also, the air conditioner only turns on at night. I think it is good that breakfast is provided all day.

Vivacity Megamall New Jazz Suite LV 11-01 offers top-notch services and amenities, ensuring guests experience utmost comfort. Visitors can take advantage of complimentary parking directly at the apartment. Throughout the day, engage in the entertaining activities available at Vivacity Megamall New Jazz Suite LV 11-01. For individuals who don't want to skip their exercise routine, visiting the apartment fitness center ensures you maintain your vitality and wellness.

Not available for my parents. Cannot do anything to cancel booking. So I need to extend another one night