Guest User
August 11, 2024
My friends and I were very unhappy with the lake side nikko hotel. The room was dirty, there were cobwebs on the ceiling, the toilet paper was not changed, and there was a huge layer of dirt on the balcony, as if no one had cleaned it. The onsen was very small, so we could not spend time there.
In the end we decided to leave and get our money back. At the reception we were assured that the money would be returned within a week, however more than three weeks have passed and the money still has not been returned.