JW Marriott Hotels in Orlando

This is the second time that I stayed here and the rooms are awesome comfortable beds beautifully laid out top notch for the price I must say I enjoyed all of it thank you

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

Hotel is going under summer innovation so 100% is that to be expected however it was an overall good experience and I would definitely recommend staying there especially if you want to go to SeaWorld I was there for a conference facilities were good

We were greeted by Franciely she was great and she took care of us and made sure we were well attended. We got a couple of frozen drinks and mixed drinks and they tasted so good! I highly recommend swinging by this bar and enjoying the fun in the sun and the great people!

The hotel location is very recomended for you who want to go universal studio or go to the premium outlet. Dont forget you have to booked a bus to go the universal studio the day before, inside a hotel there is outlet for you to booked the bus. If you want to rent a car there also a rent car outlet inside the hotel. I go to premium outlet , walk to 10 min only. If using uber it cost you about CAD 9. I just dont like the room hotel floor all using carpet. Thanks

I could not have been more disappointed with this hotel. I called two months before our trip to check about shuttles to Disney and if I needed to rent a car. I was assured by the hotel staff that there were shuttles that would more than meet our needs and that renting a car would not be necessary. Well about $400 in Uber fees later, that could not have been less true. They have a shuttle that runs once a day. The shuttle to Disney doesn’t even leave the hotel until an hour after the parks are open. To return, your options are 4:00pm or 10:15pm. Not great. One night we tried to take the shuttle and arrived at the pickup point at 10:17 and the shuttle was already gone. Thus leaving us stranded at Epcot while we tried to find an Uber. I desperately called the hotel to see if there was any chance the shuttle would return and was rudely told that we had missed our chance. The next day, I called down for more shampoo and was told that if I wanted some I could come get it myself. Our room had no TV remote and my son was very proud of all the bugs he smashed. The staff was rude, condescending, and as unhelpful as they come. They also deactivated our room keys at 8:45am when checkout is at 11. On top of all this, we had to pay a resort fee. If this place is a resort, then so is my basement. As someone who travels frequently, I can honestly say that I’ve never been more disappointed with a hotel. Just do yourself a favor and stay inside the Disney parks.

It's an official Universal Orlando hotel, so it's close to Universal and has very good access. The hotel was recently opened, so it was new and clean! The hotel house is very large, so it's a little difficult to get to the room. I dropped off my luggage early in the morning, went through the reception, got my birthday badge and room key, and entered the park early. I came back around 8pm and left at 5am the next morning, so I didn't really stay there (lol) I think the walls were a little thin because I could hear people in the hallway, but I only wanted to sleep so it wasn't a problem. !

Stayed here again and really like the top floor of this hotel. We booked 6 months in advance direct with the hotel for 15 nights and got a long term room rate. we have stayed before as i said so no surprises expected. Day of arrival: Arrived late and expected top floor with city view King Bed. (Which we booked and paid for). We would have liked park view but we where turned down a few times by phone before we arrived. We where told once we gave the name that we had a hi room not top floor as they where ”first come first served”. i said we had booked a top floor king room to which the lady behind the counter said there was a ”first come first served” policy again! My wife was not happy as we had booked and paid for this direct and had an email to prove the fact and was about to lose all reason, Then a lady called Jess stepped in to sort the situation out. Jess did a bit of running around the building and came back with the room we requested, if management are reading this Jess sorted this out very quickly and very professionally give the Lady a raise. The room 2110 had great views of some of the parks in the distance, disney / epcot / volcano bay, fire works every night at 10pm. Also a great place to watch the evening storms come in. Fridge and microwave, water comp, tea and coffee faculties also. Very clean, i credit this to our room service Lady Cathrine who was very attentive to our needs over the two weeks. Again this lady deserves a raise. The pool bar Its fine, they dont bother pouring your drink if you buy for instance a coors light, it comes in a can and unless you as for it you usually dont get a plastic cup with it. (Strange) no table service in the pool area. there food consists of Pizza (no bad to be fair) nachos, turkey sub etc, staff seem more interested in watching the NFL on the 3 screens than attending customers, not a great place to relax after a long day in the parks. needs a little push. Very clean area. Small bug bears: One chair in the room and one office chair, if you want to relax in the room you have to use these two seats, i did ask the front desk early on for a second chair for the room but they said there is only one chair per room. funny like i said we have stayed here previously and the rooms did come with two chairs and a coffee table. the man behind reception said he would look into getting another one but never bothered to come back to us. some of the staff behind the reception are pure cannon fodder and some do excel at the job they have been given. The area Universal has opened up there two hotels across the road which is a welcome sight after they shut down wet and wild a few years ago. The area between kirkman and the Mcdonalds further down the road has really suffered with covid, lot of places shut down and others wanting for staff. the usual food and shops available locally, Red lobster, KFC, applebees, dennys, subway, and other junk food out lets to destroy your digestive sys