Ibis Hotel

Ibis Hotel Reviews

Ibis Hotel

Building 28, Shouchuang International, Weiyang District, Xi'an, Shaanxi, 710016, ChinaView Hotel Details
Ibis Hotel
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Ibis Hotel Guest Reviews

4.7/5
Outstanding
1536 reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1536)
Positive reviews(1502)
Reviews with photos/video(193)
Large rooms(191)
Convenient location(190)
Delicious breakfast(165)
Easy to get around(151)
Friendly front desk staff(131)
Close to train station(78)
Comfortable bed(33)
Perfect for business trips(27)
Negative reviews(34)
eliseosexyladyinchina
2-bed Room
Stayed in Sep 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
When we arrived at the hotel my friend was sick AF and was throwing up every 5minutes. Thankfully the room was huge (not like other hotels in china, and to be honest is big even for european standards) so i could enjoy some time in the room by watching drag race global (#teamnehellenia) on the sofa, by watching the view from the window and by taking long walks in the room all of this while he was vomiting in the bathroom. The location is great is just 20min by didi from the airport and 20min from xi'an north railway station by subway (just one stop). Next to the hotel there are a lot of restaurants and places to eat in general. The only downside was that the hotel only had 2 washing machines (very weird since ibis hotel in jiayuguan has several and it is way smaller) and they do greenwashing!!! (the trashcan should is separated for recycling waste and non recycling waste but if you look more closely you realize that inside there's only one bag for the trash. And please please please make sure to visti hua shan mountain it's beautifull up there e soprattutto è pieno di fregni rari con le tette e braccia enormi e bara! BEST HOTEL IN CHINA HANDS DOWN
6/20
Response from Property: Thank you for your stay and your good comments. Xiaoyi is really happy. Satisfying you is just Xiaoyi's most basic requirement. Ibis serves every guest attentively. We want to bring the best experience to our guests, which is the consideration and care from friends, so that you will not feel lonely even in a strange city. Thank you for your support, which touched Xiaoyi. I wish you a happy life! Let's have another beautiful encounter, and we will see you there~
ShidaCM
Double Room
Stayed in Oct 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
We arrived at Xi'an North railway station from Chongqing around 11.30 pm. So, ibis hotel is one of the nearest hotels. We arrived by taxi & it costs only 10 Yuan & it is refundable by ibis hotel 👍. We washed & dried our clothes before traveling to our next destination. Breakfast is also nice & my son really loves the yogurt drink. The next morning, we went to the nearest subway station going to Xi'an city centre. It is walking distance & very convenient for our family of 3 (2 adults + 5 year old kid).
Response from Property: Thank you very much for your praise, which makes Xiaoyi feel very gratified. Xiaoyi and her friends will continue to work hard. I hope you will always support us!
Atesz
2-bed Room
Stayed in Sep 2024
Couples
20 reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
This is the largest IBIS-room you will ever stay. The twin room actually has two double rooms! We loved our stay so we came back to stay again. Friendly staff, clean rooms, good breakfast. Tons of local food restaurants around. Only 5 minutes walkijg to the metro station. Very close to the train station. Nice view from the room.
Response from Property: 親愛的客官,非常感謝您的評價和對我們工作的認可,小宜追求的是鄰里服務,希望給您帶來賓至如歸的感覺~!小宜在這兒等您回家呦~!
Julien MILLION
Superior Double Room
Stayed in Jul 2024
Business travellers
34 reviews
4.5/5
Great
Posted on Aug 11, 2024
Nice and big room. Hotel very new, clean and quiet. Front desk service xiao zhao very kind and helpful. Gave me free late check out and help me to do the laundry. Very busy hotel Very convenient only 10 min away to the train station. Also Lots of local Food just around the corner
Response from Property: The long-lasting rings of water, the blooming and falling of flowers in life, the best and most beautiful time, met the best you. Thank you for your recognition and affirmation of us, and look forward to your visit again.
Twobritsonthego
Double Room
Stayed in Jul 2024
Couples
16 reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
Great ibis located in a really good area for food and not too far from the subway. We’d recommend staying here for anybody planning a visit to Xi’an
Response from Property: After reading your review, we are deeply moved. You really shared your stay experience with us. We don't know what to say except thank you. Your encouragement and support are our goal to move forward. We will work harder to improve the quality of our service and look forward to your arrival! !
Guest User
Double Room
Stayed in Jun 2024
Travel with friends
83 reviews
3.7/5
Posted on Aug 3, 2024
The lifts are very slow. This building got many hotels in the same building. Near Xian north railway and not far from the airport.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
Helasiri Ranatunga
Triple Room
Stayed in Nov 2024
Family
3 reviews
4.7/5
Amazing
Posted on Dec 15, 2024
The staff at the reception was very supportive and they attended to our transport requirements very quickly. Breakfast was ok, there were several items, which I hope satisfies very one's taste. The staff at the breakfast area was also very caring. The water temperature adjustment at the bathroom was bit difficult and need more improvement. Overall our stay at the hotel was very comfortable and worth the money we spent. Highly recommend any one to stay in this hotel.
Response from Property: 回覆: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anna Syomkina
Double Room
Stayed in Apr 2024
Solo travellers
3 reviews
4.5/5
Great
Posted on May 13, 2024
Ibis hotels are good and this one is also good ☺️ Free water, tea, breakfast is absolutely amazing yummy 😋 😋 People on the reception were helpful. They give you money back for the taxi from Xi'an north, this station itself is just 10 mins far from the hotel (by car). [Don't try to walk there, by Google maps you will not find it. Dear hotel, adjust your location on Google maps] Unfortunately, i had really bad smell of sigarrets from the room nearby, it was very heavy... You shouldn't allow ppl smoke near the rooms with non smoking people.
Response from Property: Thank you for your comments. Xiaoyi is very happy to receive your affirmation and thank you very much for your evaluation. Xiaoyi’s development is inseparable from your support. Xiaoyi will never forget its original intention and will bring every guest a pleasant and wonderful experience!
Tofusoftandhard
2-bed Room
Stayed in Mar 2024
Family
6 reviews
3.7/5
Posted on Jun 7, 2024
Location is good near by xi'an north station. You can walk 100 metre will see a lot of shop as starbuck, kfc etc. Breakfast is good as well
Response from Property: I can't give you the whole world, but I can give you my whole world, clean room, perfect service, all of it.
RobertC
Double Room
Stayed in Mar 2024
Couples
4 reviews
4.7/5
Amazing
Posted on May 3, 2024
Good hotel, good chinese breakfast, nice staff, very big room, comfortable bed. Close to a subway station and the North Xi'An train station (1 subway stop away).
Response from Property: Dear guest, thank you for your choice and stay. Your satisfaction is our honor. We look forward to meeting you again and wish you a happy life and smooth work!
Rattana Sihawong
2-bed Room
Stayed in Aug 2024
Travel with friends
8 reviews
4.7/5
Amazing
Posted on Sep 23, 2024
The room is big but the toilet is really small. The staff can't speak english but they tried to communicate with google translate so the check in process was fast. You can walk from hotel to metro Beiyuan just 15 minutes or you can get the taxiin front the hotel to Xian north train station just only 8-9 yuan.
Response from Property: We are very sorry for the inconvenience and trouble caused to you. We acknowledge the existence of shortcomings and promise to strengthen service management and training to improve service quality. Hope you can give us another chance and we will serve you wholeheartedly.
DrErwin
Double Room
Stayed in Oct 2024
Solo travellers
17 reviews
4.7/5
Amazing
Posted on Nov 18, 2024
Very clean and near to restaurants and train station very good to stat
Response from Property: 您的誇讚如同璀璨星辰,照亮了我們前行的道路。每一句好評都是我們不斷進步的動力,我們會將這份肯定化作實際行動,用心服務好每位客人,期待您再次光臨,共享美好時光!
Thorsten
2-bed Room
Stayed in Jul 2024
Travel with friends
18 reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
Great hotel, super reception, amazing stuff. We, additionally liked the size of the room. We had two very comfortable beds, a big bathroom, and, which was our favorite, an amazing couch with a super nice view of the skyline of Xi'An. If you want a cosy and convenient stay, this is the place for you.
Response from Property: Thank you very much for your praise, which makes Xiaoyi feel very gratified. Xiaoyi and her friends will continue to work hard. I hope you will always support us!
Guest User
Double Room
Stayed in Jun 2024
Travel with friends
6 reviews
3.0/5
Posted on Aug 2, 2024
Excellent location close to the North Train Station. Unfortunately our bathroom was mouldy and not clean. The room was in a medium condition, overall a little refresher would be good for the hotel. Good breakfast and nice staff which don't speak English but try to help.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
Blay
Double Room
Stayed in Jun 2024
Couples
3 reviews
2.2/5
Posted on Jul 18, 2024
The room smells dusty and dumpy. There are slippers to be used for shower. There no pyjamas to wera. In fact it is the poorest of all the hotels I have used.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
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