If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice.
Before you begin
- Make sure you read Number porting requirements for Google Voice.
- For U.S. billing with Google Voice Premier, Voice restricts phone number usage in Canada depending on whether a customer has a Canadian or non-Canadian subscription. For details, go to Canada in the Service provider fields.
- If you’re porting a number from the European Union (EU), your service provider is from a reseller, and you don’t see your carrier, use the underlying provider of the reseller. If you don’t know who the underlying provider is, contact your reseller.
- If you don’t see your service provider or the underlying service provider, you can't port your number to Voice.
- You can only port numbers into an active Voice account.
- Inbound number porting might not be available in all of the locations where Voice is offered.
Port numbers to Voice for Google Workspace
Expand section | Collapse all & go to top
Step 1: Create a port order-
Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
-
- Click Number porting.
- At the top of the Number porting page, click Create port order.
- For Port name, enter a name to identify your port order.
- Next to Country of service, click the Down arrow
and select your country or region.
- Click Continue.
- For Identify your primary contact, enter the name and phone number of the person to contact about this port order.
- For Enter current provider information, fill in the request form using a recent billing statement from your current service provider. The fields vary based on the country or region. For details, go to Service provider fields.
Note: The VAT field, which is applicable to porting in some European countries, accepts all numerals but only some letters. If the porting UI shows an error for a VAT that is alphanumeric, retry by removing any letters and symbols. - Check the I authorize Google Voice box and click Continue.
- In the List numbers section, enter the numbers that you want to port.
- Landline or VoIP—Enter up to 1000 phone numbers (50 in Canada), separated by commas. For a number range, enter a starting and ending number separated by a hyphen. Include the country code for each number. For example, the country code for the U.S. is 1.
- Wireless—Verify the number that you're porting. You can port only one wireless number per order. Wireless number porting is only available in the U.S. and Canada.
- In the Activation date field, click to open the calendar and choose when to activate the number.
Note: You might not be able to choose an activation date in some countries or regions.
When you choose an activation date:- The earliest date the port can finish is the default date, which varies by country or region. For details, go to Service provider fields.
- The activation date can't be more than 60 days after the date you make the order or on weekends or local holidays.
- Port orders should finish by the end of the scheduled activation date or the following business day.
- Click Continue.
- Click Expand
to review the phone numbers.
- If you need to make changes, click Edit
.
- If your country or region requires authorization, you get a notification to submit required documentation. To get a copy of the authorization template, click Download or wait until you finish the port order. You’ll complete and submit the authorization later in the setup.
- If you need to make changes, click Edit
- Click Continue.
- Click Create Port Order.
To review the status of your port order, go to the Number porting page. If there are problems with the order, the primary contact for the port order will get an email.
To check the progress of your port order, click Tasks View details.
To cancel a a port order:
- On the Number porting page, click your port order.
- On the bottom left, click Cancel port.
The port will be listed as canceled. Go to step 1 of this guide to restart your order. Numbers ported into Canada will show as cancel pending until the port is canceled.
To submit a letter of authorization:
- On the Number porting page, click your port order.
- Next to Required documentation, click Expand
Download template.
- Print, complete, and sign a copy of the letter of authorization.
- Click Upload Signed Document
Important: If your country or region requires a letter of authorization, make sure to upload it within 7 days of creating the port order (before the order expires).
When you select an open order on the Number porting page, you see the order status. If there are any errors, you see an error message and are automatically contacted by email 24 to 48 business hours from the time of the error update. If you don’t get an email, contact Google Workspace support. For a list of common porting errors and how to resolve them, go to Fix errors porting numbers to Voice.
When porting is complete, you’ll no longer have service with your previous provider. To activate the ported phone numbers, you need to assign the numbers in Voice to resume service. To do so, choose an option:
- To assign pending numbers to users, go to Assign Voice numbers to users.
- To assign numbers to auto attendants, go to Set up an automated attendant.
- To assign numbers to ring groups, go to Set up ring groups.
You can assign your numbers to users, automated attendants, and ring groups while your port order is processing.
If you assign a block of German, Italian, or Swiss numbers, they must all use the same service address.
Service provider fields
The information to enter about your current service depends on the country or region.
Belgium
The minimum time to port numbers is 13 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements |
| Service address extension | The address extension of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Value added tax ID | Your organization's value-added tax (VAT) identification number that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
Canada
The minimum time to port numbers is 4 business days.
Note: If you're a Premier Voice user in North America and are porting in Canadian numbers, if their billing location is in the U.S., the porting address must match the area code of the number being ported. If it doesn't, you can't assign the ported number to a Canadian user.
Customers with Canadian subscriptions can use their Canadian numbers anywhere in Canada.
Customers with non-Canadian subscriptions can only use Canadian numbers in their respective provinces.
| Field | Description |
|---|---|
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Address line 2 (optional) | The suite, apartment, or other portion of your organization's service address that's used in the current service provider's billing statements. |
| City, Province, Postal code | The city, province, and postal code of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Billing telephone | The main phone number that's on the service provider account you're porting from. |
| Account number | The account number with your current service provider. |
| Reseller name (optional) | If the current carrier is a reseller, enter the company name from your billing invoice. |
Denmark
The minimum time to port numbers is 13 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Service street name | The street name of your organization's service address used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Organization number | Your organization number that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
France
The minimum time to port numbers is 18 business days.
| Field | Description |
|---|---|
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service street type | The street type of your organization’s service address that's used in the current service provider’s billing statements. |
| Street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| SIRET code | The SIRET code of your organization that's used in the current service provider's billing statements. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number that's on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
Germany
Notes:
- A maximum of one area code is allowed in a single port order.
- Porting business numbers to Voice in Germany has specific requirements for the Letter of Authorization (LOA). You're required to stamp the LOA with an official company stamp, or attach a signed official company letterhead when you upload the LOA for review.
- When listing the numbers to be ported, don't include switchboard or extension numbers. These numbers will be associated with the main numbers and can be added to the number inventory once the port has completed by contacting Support.
- When porting a range of numbers, the numbers must be in blocks of 10 and end with the digit 9, for example, 0–9, 10–49, 00–99, and so on.
| Field | Description |
|---|---|
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, Municipality, City | The postal code, municipality, and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from and their carrier code. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
Ireland
| Field | Description |
|---|---|
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| Service floor suite | The floor suite of your organization's service address that's used in the current service provider's billing statements. |
| Service sub locality | The sub locality of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
Italy
The minimum time to port numbers is 20 business days.
| Field | Description |
|---|---|
| Service street type | The street type of your organization’s service address that's used in the current service provider’s billing statements. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| Service sub locality | The sub locality of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City, Province | The postal code, city, and province of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Value added tax ID | Your organization's value-added tax (VAT) identification number that's used for billing by the current service provider. |
| Secret code | The secret code of your organization that's used in the current service provider's billing statements. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
Netherlands
The minimum time to port numbers is 10 business days.
| Field | Description |
|---|---|
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service address extension | The address extension of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Value added tax ID | Your organization's value-added tax (VAT) identification number that's used for billing by the current service provider. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
Portugal
The minimum time to port numbers is 15 business days.
| Field | Description |
|---|---|
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| Service floor suite | The floor suite of your organization's service address that's used in the current service provider's billing statements. |
| Service sub locality | The sub locality of your organization's service address that's used in the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Financial Tax Identification Number | Your organization's tax identification number that's used for billing by the current service provider. |
| Access Code | Your organization's access code that's used by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
Spain
Minimum time to port numbers is 13 business days.
| Field | Description |
|---|---|
| Service street type | The street type of your organization’s service address that's used in the current service provider’s billing statements. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address used in the current service provider's billing statements. |
| Postal code, City, Province |
The postal code, city, and province of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Tax ID | Your organization's tax identification number that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions |
| Contact telephone | The phone number of the primary contact. |
Sweden
The minimum time to port numbers is 20 business days.
(Numbers are available for Stockholm, Malmö, and Göteborg)
| Field | Description |
|---|---|
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, City | The postal code and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Organization number | Your organization number that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
Switzerland
The minimum time to port numbers is 15 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Street number | The street number or premises name of your organization's service address that's used in the current service provider's billing statements. |
| Postal code, Municipality, City | The postal code, municipality, and city of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Value Added Tax Identification Number | Your organization's value-added tax (VAT) identification number used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
United Kingdom
The minimum time to port numbers is 17 business days.
| Field | Description |
|---|---|
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service premises name | The premises name of your organization's service address that's used in the current service provider's billing statements. |
| City, Postcode | The city and postal code of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Current service provider | The provider that you're porting the numbers from. |
| Billing telephone | The main phone number that's on the service provider account you're porting from. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |
United States
The minimum time to port numbers is 10 business days.
| Field | Description |
|---|---|
| Service street number | The street number of your organization's service address that's used in the current service provider's billing statements. |
| Service street name | The street name of your organization's service address that's used in the current service provider's billing statements. |
| Service address 2 | The suite, apartment, or other portion of your organization's service address that's used in the current service provider's billing statements. |
| City, State, Zip code | The city, state, and zip code of your organization's service address from the current service provider's billing statements. |
| Company name | Your organization's name that's used for billing by the current service provider. |
| Billing telephone | The main phone number on the service provider account that you're porting from. |
| Current service provider | The name of the current service provider that you're porting the numbers from. |
| Account number | Your account number with the current service provider. |
| PIN number | The personal identification number (PIN) or password to unlock your account with the current service provider. |
| Primary contact | The primary contact in your organization for all porting-related questions. |
| Contact telephone | The phone number of the primary contact. |