On 18 February 2025, at the Asian Banking & Finance Summit in Bangkok, Chris Saunders, Partner and Head of Consulting at KPMG in Thailand, delivered a compelling presentation on "Unlocking Value Through AI-driven Transformation."
Christopher discussed how role of the #FinancialServices executive is evolving from one of “Executor” to “Orchestrator”, where in the future they will be managing a hybrid team including #AI Agents, the new complex, cognitive co-workers. He went on to share insights on how AI is revolutionizing the financial services sector, providing unprecedented transformation opportunities for new business models, products and services and productivity gains equivalent to 19% to 23% of salary costs - a meaningful portion of which can captured today through out of the box solutions.
However he emphasized, that fully harnessing this potential requires a structured approach progressing through three levels of maturity, Enable, Embed, Evolve. And to ensure this is done in a way to captures maximum value, the approach should be integrated across three layers of the orgnaisation, Enterprise, Functions and Foundations, focusing on three key barriers, #WorkforceAdoption, #Security and #Privacy, and #Data. He also highlighted essential strategies for successful AI adoption, reminding the sector that one of the biggest challenges is a human one, to a human-centric approach to AI transformation is critical.
In closing, Christopher noted that #GenAI is no longer just hype, and that we have large financial institutions who have achieved significant success across CX, revenue growth, cost and fraud reduction trough an “AI First” strategy.
Explore the full insights from KPMG's latest publication, Intelligent Banking, here: 🔗https://lnkd.in/gz3eUa43