สตีมโบทสปริงส์โฮมสเตย์

This is perhaps THE most disappointing experience as timeshare owners. This property is in an amazing location for winter skiing, but is old and dated. As heritage Starwood for many years, we have been to many Westin and Sheraton properties, often returning, but we will not return here. The lobby, parking entry, elevator area, and hallways feel like a government office building. Our room was so small and narrow that even my husband complained about it. Most annoyingly, as loyal players in the timeshare game, with lots of unused points, we were shocked when we complained about the tiny room with no terrace and asked to upgrade using points, we got a hard no. We did not enjoy our 5 nights here because we could not sleep while the other wanted to read or watch tv. This property only has studios and 2 bedrooms, no one bedrooms, and the studios are small with no terrace, so beware the property is not comparable to others in the chain. No amount of points and despite it being off season and place is empty, could get them to move us to a better room. And we could see many rooms were indeed still available online. We could look up at all the unused terraces from the pool with the chairs perfectly positioned and could tell oh so many rooms were empty while we crammed into this tiny space. I cannot fathom in the first place why they would give such devotees to the Marriott Bonvoy brand the worst room in the place with views of the roof and no terrace? Meanwhile the pool and hot tub areas were quite nice, though in need of umbrellas. Please look at the picture of what is described as a “Juliette balcony” and you can see why we felt swindled into this room!

Second stay here. I should have reviewed it last year, but forgot. Excellent property. Seemed organized, which is not so common! That is why I returned! Plenty of free parking, no road noise, room was clean and bright. TV worked, A/C worked, coffeemaker worked, etc. Yes, it is a largely prefab breakfast, but to their credit, they had almond milk at breakfast. Wow! So appreciated. Most places like this do not have it. Staff seemed on top of things, gave me a good idea as far as dining,too. Negatives: heard the next door neighbors, who were loud, and the shower head was weak. Made the shower too long to get rinsed. Common problem. Would def. stay here again. Just seems like they have it togther here and my stay was good. (Lifetime Diamond, so no rookies here!!)