LLandis LSubject: Request for Full Refund and Immediate Resolution Due to Unprofessional Conduct and Humiliation at Comfort Inn Suites Harbison Columbia Dear Hotel Manager, I am writing to express my deep disappointment and frustration regarding the treatment I received during my recent stay at the Comfort Inn Suites in Harbison. My experience has been nothing short of humiliating and inconsiderate, both to me and my 11-year-old daughter, who was unfortunately exposed to an entirely unprofessional situation. Upon checking in, I was initially pleased with the possible accommodations. However, upon getting to our room and in the following morning, we were abruptly woken by loud drilling noises and machinery from the room directly above ours. My 11-yr old daughter, who was not feeling well, was attempting to rest, and the noise made this impossible. I contacted the front desk to address this issue, hoping for a swift resolution. Unfortunately, the response I received was disheartening. The attendant (manager) acknowledged the inconvenience but informed me that no other rooms were available and that we would just have to endure the disturbance. After leaving the hotel to allow my daughter to rest elsewhere, we decided to extend our stay from Friday night, initially checking out on Sunday, to instead checking out on Tuesday, September 3rd. With an outlook that we can possibly switch our room since this was not the room that we initially paid for. This conversation was brought to the attention of the attendant at check-in when we noticed that the keys describe the third floor and not the top floor. I approached the front desk to inform them of this extension, which I had arranged through a third-party service. The attendant assured me that since the incidental charge had already been processed for our current room, there would be no need for an additional charge. Especially since we didn't receive the double queen premium room on the top floor, which we paid extra for. She then extended our reservation and provided us with new keys. With the assurance of a room change when she spoke to manager for confirmation at her arrival. However, around 11:40 AM that same morning, the new keys stopped working, requiring us to return to the front desk to have them rekeyed. Later that day, when we returned to our room with our dinner in hand, intending to relax and watch TV, we found that the keys were again not working. Upon inquiry, the manager explained that the keys had been deactivated intentionally. She informed me that the attendant who had extended our reservation had failed to collect an additional $50 incidental charge, which she claimed was my responsibility to pay immediately. Additionally, she also detailed how she seen me on the cameras making the attempt to come down to pay the incidentals. I explained to the manager that my other daughter, who is a paraplegic, had my card for shopping, and I would settle the incident
ดูเพิ่มเติม