BINA

We are thrilled to introduce Oren Horev, the Head of Product Design at Funding Circle UK as a speaker at the 22nd Annual International Customer Experience Management Summit in Berlin! Oren brings a wealth of expertise in product design and innovation. Join us for his inspiring session as he shares insights into the future of customer experience. #CXSummit2025 #ProductDesign #Innovation #Berlin2025

Join us for the ICEM Summit London 2025 – our first virtual summit of the year! Explore the future of Customer Experience with industry leaders as they share insights, address challenges, and discuss innovations in AI, digital transformation, and customer engagement. This is a unique opportunity to connect with experts, gain actionable insights, and contribute to shaping the future of CX. Reserve your spot today—don’t miss out! #CX #CustomerExperience #AI #DigitalTransformation #CustomerEngagement #VirtualSummit #Innovation #Leadership #FutureOfCX #TechInCX

We introduce you to our keynote speaker for the ICEM Summit Berlin, Maruša Dodič from A1 Slovenija d.d. Currently leading the omnichannel program at A1 Slovenija, she drives exceptional customer experiences through strategic journey optimization, process upgrades, and agile methodologies. A certified Scrum Master, she’s passionate about identifying customer pain points and delivering seamless interactions that reflect A1’s brand promise. Don’t miss Marusa’s insights on transforming omnichannel experiences! #ICEMBerlin2025 #CustomerExperience #CustomerEngagement #CustomerJourney 

Please welcome Janine Claro-Cramer to the ICEM Summit Berlin 2025! As the Software Defined Power Innovation & Experience Director at Schneider Electric, Janine brings over 15 years of experience across marketing, communications, and business development. Her career is a testament to driving digital transformation and strategic innovation on a global scale. Join us to discover how Janine’s innovative approach creates impactful customer experiences and drives demand in a rapidly evolving market. #ICEMBerlin2025 #CustomerExperience #CustomerEngagement #CustomerJourney

Andy Wilkins delivered the closing keynote, bringing the 21st International Customer Experience Management Summit Amsterdam 2024 to a powerful conclusion. In his session, titled "Thriving in Crisis: Building Resilient, Value-Creating Organisations for a Complex World," Andy explored how businesses can navigate and thrive amidst uncertainty, focusing on building resilience and creating value in today’s complex landscape. Reflecting on the key insights shared throughout the conference, he highlighted the exciting opportunities ahead for organizations that embrace adaptability and innovation. A perfect ending to a day filled with forward-thinking discussions! #CXSummit2024 #ClosingKeynote #ThrivingInCrisis #BuildingResilience #ConferenceConclusion #KeyInsights #FuturePossibilities #CXInnovation

In an enlightening keynote, Bartosz Lechowski, CX and Marketing Transformation Guide and former IKEA professional, shared valuable strategies for overcoming the challenges of CX transformation with AI. He emphasized the importance of listening smarter by transforming customer feedback into actionable metrics, streamlining processes to create seamless customer journeys, and empowering talent to unlock their full potential. The session provided essential insights into leveraging AI to drive meaningful and sustainable CX improvements. #CXSummit2024 #KeynoteSession #CXTransformation #AI #CustomerExperience #EmpowerTalent

After a refreshing lunch break, Rebecca Jones, Customer Analytics Lead at Philips Global CoE, took the stage to explore the vital role of change management in CX analytics. She emphasized how crucial it is to engage stakeholders early in the process to ensure alignment with overall business goals. Rebecca also illustrated how CX analytics can uncover critical customer pain points and drive change, with a focus on embedding initiatives to ensure ongoing support. A session packed with actionable strategies for leveraging change management to enhance customer experience! #CXSummit2024 #KeynoteSession #ChangeManagement #CXAnalytics #CustomerExperience #StakeholderEngagement

What does the future hold for customer experience in a world dominated by digital transformation? Our dynamic panel at the 21st International Customer Experience Management Summit 2024 dove deep into the evolving landscape of CX, focusing on how businesses can strike the right balance between high-tech solutions and the irreplaceable value of human interaction. The discussion highlighted the role of automation, data, and AI in enhancing customer experiences, while ensuring the personal touch is never lost. Big thanks to our panel for offering such a thought-provoking conversation! #CXSummit2024 #DigitalCX #FutureOfCX #AI #HumanTouch #CustomerExperienceInnovation

Following our powerful keynotes, Robert A. Paauwe, Design Lead for Rabobank’s Digital Platform, took the stage to deliver an insightful session on the future of CX in digital banking. He explained how a 125-year-old company is adapting its design strategies to serve 9 million customers, focusing on the delicate balance between journey mapping and execution. Paauwe also stressed the need for cohesive, cross-platform experiences that are personalized to create lasting customer relationships. A big thank you to Robert for sharing his invaluable expertise with us! #CXSummit2024 #KeynoteSession #DigitalBanking #CXDesign #CustomerExperience #PlatformCohesion

The Keynote Session: Strategic AI Investments for Maximum Business Value at the summit was a highlight. Emma R Verhagen, Global IT Director at Unilever, shared transformative strategies to unlock AI's potential for impactful, growth-driven investments. Attendees learned to identify high-impact AI opportunities tailored to their industries and explored real-world use cases demonstrating AI's ROI in productivity, operations, and revenue. The presentation was packed with expert strategies for achieving maximum business value through strategic AI investments. #CXSummit2024 #AIInvestments #BusinessValue #AIROI #Productivity #Operations