Cross 8

When was the last time you used an external perspective to assess the health of a key programme? A check and challenge approach, where experienced change professionals provide an objective review, can significantly improve programme outcomes. At Cross 8, we’ve successfully implemented this approach to help clients identify potential risks, enhance delivery strategies, and achieve better results. Consider incorporating a check and challenge process into your next critical programme. It could be the key to unlocking greater success. #transformation #programmemanagement #freshperspective #programmegovernance #checkandchallenge

Merry Christmas from everyone at Cross 8. 🎄 Thank you to our colleagues, clients, and network for your continued support and partnership during 2024. Here's one last newsletter to finish off an exceptional year. We look forward to sharing more insights with you in 2025. #Newsletter #LeadingTransformations #MerryChristmas #HappyNewYear

✨ Celebrating 11 Incredible Years! ✨   Today, we want to take a moment to express our heartfelt gratitude to our amazing team. Over the past 11 years, your unwavering dedication to our clients, each other, and the growth of Cross 8 has been truly special.   At Cross 8, our mission has always been clear: to create the best company for our people. Every milestone we’ve achieved is a testament to the hard work, passion, and excellence that you bring to the table.   Thank you for being an integral part of this journey. Here's to continuing to achieve great things together!   #11YearsOfCross8 #ThankYou #Teamwork #PeopleandCulture #GreatPlaceToWork

Cross 8 is pleased to announce the appointment of Jon Astley as Strategic Advisor. Jonathan brings a wealth of experience in leading global operations and driving large-scale transformations. “Jonathan’s deep industry knowledge and proven leadership skills will be instrumental in driving our growth and innovation,” said Simon Keay, Partner and Financial Services Sector Lead at Cross 8. “We are excited to welcome him to the team and look forward to the positive impact he will make.” His expertise will be invaluable as we continue to strengthen our position in the financial services sector. #financialservices #cross8 #leadingtransformations #newappointment

Have you ever faced a power imbalance in a strategic partnership? How did you navigate the situation? The power dynamic can shift throughout the lifecycle of a partnership. It's essential to: Understand the sources of power: Both hard power (e.g., contractual terms, market share) and soft power (e.g., relationships, reputation). Leverage your strengths: Identify your unique advantages and use them to negotiate effectively. Foster open communication: Build trust and transparency to address challenges and find common ground. Want to learn more about how to get the best from suppliers?' Connect with Simon Keay #leadingtransformations #suppliermanagement #costtransformation #strategicpartnerships

The latest edition of the Cross 8 newsletter is now live. #leadingtransformations #Cross8 #newsletter #targetoperatingmodels

We're officially a Great Place to Work! At Cross 8, we're incredibly proud of our culture and the amazing people who make it special. This certification is a testament to our commitment to building the best company for our people and our clients. It builds upon our achievement of the Sunday Times Best Places to Work Award 2024. #GreatPlaceToWork #PeopleMatter #CompanyCulture #SundayTimesBestPlacestoWork #EmployeeEngagement

We've all heard the saying, "No news is good news," but in change initiatives, silence can be a red flag. Here's why: 𝗟𝗮𝗰𝗸 𝗼𝗳 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: Sometimes an uncritical team environment can indicate a lack of buy-in, or even an overly dominant personality stifling discussion. 𝗨𝗻𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗲𝗱 𝗶𝘀𝘀𝘂𝗲𝘀: The absence of concerns might suggest team members are hesitant to raise problems, potentially leading to hidden roadblocks. Spark healthy dialogue: 𝗘𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲 𝗼𝗽𝗲𝗻 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Create a safe space for team members to voice concerns and ideas. 𝗔𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝘀𝗼𝗹𝗶𝗰𝗶𝘁 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Regularly ask for input to identify potential problems before they escalate. 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗰𝗼𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝘃𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗶𝘀𝗺: Use it as an opportunity to course-correct and improve the change initiative. Remember, a healthy exchange of ideas is essential for a successful change journey. #ChangeManagement #Communication #Teamwork #LeadingTransformations

𝗜𝗺𝗽𝗿𝗼𝘃𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗯𝘆 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝗳𝗼𝗿 𝗮 𝗯𝗮𝗻𝗸. 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹 Our client wanted to create a customer-centric culture into a new bank formed of two longstanding institutions. Cross 8 were engaged to create and implement standardised customer journeys and journey monitoring that created the foundation for this culture 𝗢𝘂𝗿 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝗺𝗮𝗽𝗽𝗲𝗱: Developed and implemented six core customer journeys with 40 variations, fully embedding them throughout the organisation for 1,500 employees. 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗺𝗮𝗸𝗶𝗻𝗴: Created reporting that showed operational performance, customer feedback, and complaints insight all in one place. 📈 𝗧𝗵𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Enhanced customer satisfaction scores vs two separate banks. 🏦 𝗖𝗹𝗲𝗮𝗿 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲 𝗼𝗳 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗿𝗲𝗮𝘀: High-impact improvements were identified more quickly. ✅ 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗿𝗶𝘀𝗸𝘀: By ensuring customer-centricity, we helped mitigate potential regulatory risks and penalties. 📉 Ready to transform your customer experience? Let's discuss how Cross 8 can help you optimise your customer journeys.

Feeling unheard by your supplier? It might be a power imbalance. Read our article "Buyer-Supplier Power Dynamics in Strategic Partnerships" to find out how to understand and navigate the dynamics for a smoother partnership. https://lnkd.in/eduWTqbE #powerdynamics #strategicrelationships #supplierrelationships #leadingtransformations