DTC Live

This is one you definitely won't want to miss. Fancy a few drinks on December 6th… come join us! 💌 👀 Open to find your Christmas party invite 🎄 So, what's hot in DTC this week... 📣How London Sock Company became a staple in men’s fashion | Ryan Palmer 📣Our community platform launching is in January! 🎉  📣How PatBo captivated NYFW with interactive luxury shopping | LiveMeUp | PatBO 📣Why your DTC brand needs to be mobile first 📣How real-time engagement transforms ad spend by 4x | Cooee 📣'Tis the season for exciting offers and exclusive events! |Sprint Logistics | Fam #DTCnewsletter #ecommercetips #dtccommunityplatform

Got an hour to spare on 4th December? With customer demands on the rise and the market getting more competitive, DTC brands need logistics that can keep up and stay efficient. So, how do you future-proof your supply chain and pick the right 3PL partner? Join our DTC Live Webinar as we dive into these questions and more. We’ll be joined by Shaka Miller, Business Development Manager at Sprint Logistics who will be covering everything from the latest logistics trends and must-have 3PL qualities, to practical strategies for overcoming international logistics challenges and common operational hurdles. You’ll also pick up tips for making your logistics customer-centric and handling returns like a pro. Get ready for practical steps to make your 2025 logistics strategy a winner. 👇Register now and set your brand up for logistics success!

From trend-spotting to supply chain efficiency, Estée Lauder are using over 240 custom AI tools to power iconic brands like Clinique and LA MER. And guess what? You don’t need a giant budget or decades of data to get started. #AIInnovation #BrandGrowth #DTCTips

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Who’s been hit with snow this week? Here in Manchester, it’s starting to feel like winter’s really here – and it’s only November! Firstly, don't forget to check out our webinar at 3pm today on 'how to scale customer support for peak season success' 👉👉 https://shorturl.at/HiiY9 With December round the corner, it’s already shaping up to be a busy month, but we’ve got something you’ll definitely want to add to your calendar. EP & DTC Live are hosting a Christmas party for eCom agencies & brands on 6th December. We’d love for you to join us. We’re in for a night of (plenty) of drinks and festive fun. 📍The Moretown Belle  ⏰ 6th December - 7pm 👉👉Grab you tickets here 👉 https://lnkd.in/gTX_NzQD Now onto what’s hot in DTC this week... 📣How Raishma's 12-year online journey, customer-first approach, and stunning designs captivated global stars | Raishma Islam 📣From scroll to sale: How to make TikTok shop work for your brand | Social Tale - TikTok Growth Agency 📣How Estée Lauder is revolutionising with AI: Is your brand ready to take the leap? 📣'Tis the season for exciting offers and exclusive events! 🎉 📣Why testing is key during Black Friday (and how to do it quickly) Onepilot | ChaChing | Sprint Logistics #newsletter #dtc #ecommerce

One of the biggest challenges DTC brands face is finding that sweet spot between staying authentic and staying innovative. One brand has absolutely nailed it, blending the timeless wisdom of Ayurveda with the latest in scientific advancements - Fushi. From the founder’s early days of learning about natural remedies to building a business that stands out for its fresh, effective products. 👀 Swipe to discover the story behind the brand and Founder & CEO, Rannesh Jansari. #authenticity #DTC #ecommerce #wellnessbrand

🥁Drum roll please… Our guest speaker has been announced: Tim Martin-Harvey – Head of E-Commerce at The Bottle Club. Picture this: its peak season, customers are shopping non-stop, and your team is flooded with requests from every angle. How do you make sure your customer support scales smoothly—without missing a ticket? That’s what we’re diving into in this DTC Live Webinar! We're gathering the experts to share their secrets on keeping customer service strong (and stress-free) when the orders start flying in. Hear from George Loraine on how Onepilot is reinventing outsourcing with 2000+ freelance agents resolving 100 million+ tickets in 35+ languages, delivering 24/7 support that combines both human expertise and technology. Tim Martin-Harvey has spent over five years leading The Bottle Club, as Head of Ecommerce, making it one of the UK's favourite online spots for drinks. But when the holiday rush kicks in—Black Friday, Cyber Monday, and the Christmas shopping spree—it’s a challenge to keep up with ALL the customer requests. Just last year, the team faced up to 1,000 weekly tickets, with up to 250 customer requests daily just before Christmas. Outsourcing (aka. Onepilot) stepped in to save the day, slashing response times to under an hour and bringing average resolution times down to 4.5 hours, keeping service top-notch and the holiday madness manageable. Don’t miss this chance to get your customer support ready for the busiest season of the year. Join us for insights, stories, and plenty of practical tips. Let’s make this holiday season your best yet! 🎄📈 👉 Register now to secure your spot and get the inside scoop on scaling brand support for Q4 success! https://shorturl.at/RqEm7 #ecommerce #webinar #customerservice

The biggest season in eCom is just around the corner. Yes that's right, for some, the BFCM buzz has already started… who's already received exclusive deals landing in their inboxes? Why not checkout our weekly newsletter for some exclusive events 👀 Now let’s get into what’s hot in DTC this week!  📣Finding the Sweet Spot – How Fushi Wellbeing Blends Tradition with Modern Innovation | Rannesh Jansari 📣3X Your Shopper Engagement With The Power Of WhatsApp | GoKwik 📣Master the Holiday Rush: What Today’s Shoppers Really Want 🎁 📣🥁🍾 Exciting News: The Bottle Club and Onepilot are joining us on 21st November to share their game-changing tips for mastering holiday customer support! Don't miss out! | Tim Martin-Harvey | George Loraine 📣1 Week till Cyber Week : 7 Tip Meta Prep Checklist

BFCM is coming up fast 🛍️ It’s discount season, and big discounts work great for driving traffic and sales for some brands. Although big discounts can drive customer acquisition, it’s important to find the right balance and avoid devaluing your brand. Pairing discounts with strong customer service and transparent communication is key. Reward systems, like store credits (check out Fam) can help customers feel valued and avoid one time purchasers looking for big discounts. How do you balance discounts and brand value during BFCM? 🤔 #BFCM #Ecommerce #CustomerTrust

🌟 The future of luxury is shifting. Wondering how to win over the new generation of luxury consumers in 2025? Think: exclusivity, sustainability, and tech-driven personalisation. Swipe through for essential tips on standing out in a market that craves innovation, authenticity, and uniqueness. What’s your top strategy for capturing this evolving audience? Share your insights below! 👇✨ #LuxuryTrends #ConsumerInsights #BrandStrategy #FutureOfRetail #Sustainability #2025Trends