evaluagent®

As 2024 draws to a close, all of us at evaluagent would like to take a moment to express our gratitude to our amazing customers, partners, and wider network. Thank you for being part of our journey this year! 💙 Wishing you a wonderful holiday season and all the best for the year ahead.

Last week, during our company-wide winter meet-up, we celebrated our achievements from 2024 and eagerly looked ahead to an exciting 2025! 🤩 The day was buzzing with energy, fresh ideas, and motivation. It was an incredible atmosphere, capped off with a fantastic evening of awards, festive treats, and fun - whether showing off moves on the dance floor or getting competitive over a board game. As a fully remote company, these moments of coming together in person are truly invaluable, and we made the most of every second! Check out some of the photos below 👇

For the last three years, I’ve collated all the stats from the Engineering team at evaluagent. It’s a fun way to reflect on the team’s achievements throughout the year – so what did 2024 bring? 📈 We’ve scaled. A lot: Our clients are bringing in more data than ever and we’re processing and generating more data too. This can be a rollercoaster - navigating cost explosions, ensuring snappy performance and keeping all that client data safe. ⚡ Our delivery has sped up (if you can believe that): Our distributed engineering team release multiple times per day and overall, our releases are up 40% this year. 💻 We're actively managing tech debt: We’ve removed almost as much code as we added this year. I’m super proud of the effort and accountability our engineering squads are demonstrating here; moving fast now won’t slow us down in the future. 💡 We're seeing more product engagement: New product features are resonating with our user base and our recent rethink on how we dedicate time to innovation will put some real momentum into this. 🤖 AI has sped everything up: Everyone's expectations on ‘time to value’ has shortened. Our AI-fueled capability usage has ramped up significantly - the majority of the 57 Billion tokens we’ve shipped to AI models has happened in the last 2-3 months! Lots to be excited about for 2025!

Exciting news from this quarter's G2 Winter reports!🏅 We’ve proudly earned 27 badges, further cementing our position as a leader in Contact Center Quality Assurance & Conversation Intelligence.🎉 For the full story 👉 https://hubs.ly/Q0309tFP0

Ready to revolutionize your contact center? Experience the power of our Conversation Analytics Exporter!🚀 Seamlessly export detailed Conversational Insights into BI tools like Power BI & Tableau for actionable insights that drive real business improvements. Curious to see how it works? Take a tour 👉https://hubs.ly/Q0300DxT0

Before you start your Christmas wind-down (if you haven't already 👀), make sure you've got these top ten resources bookmarked! We've featured everything from infographics and ebooks to articles and events, covering topics including... 🌟 #AI (in all its numerous guises) 🌟 How to drive performance in your contact center 🌟 How to nail your contact center tech stack 🌟 Top #automation trends 🌟 How to leverage data insights for great #EX and #CX It's a bumper edition, reflective of a year full of change - take a look below.

¡Buenos días! Bonjour! Guten morgen! 👋 Did you know that evaluagentCX supports multiple languages? It's easier than ever for global contact centers to interact in their preferred language, enjoying greater accessibility and QA accuracy. Want to learn more? Take the product tour today 👉 https://bit.ly/3VuOpvx

2025 is just around the corner, and the future of contact centers is brimming with possibilities. With rapid tech advancements and evolving customer expectations, the industry is on the brink of transformation. We asked our team and clients for their 2025 predictions, and the insights are game-changing - from responsible AI to redefining the role of Quality Managers. The future is bright, and we can’t wait to see it unfold. 🤩 What do you predict for the contact center in 2025?🤔 Jaime Scott | Nadine Edmondson | Linda Davis | Chris Garbett | Rob Wilkinson | Jonathan Phillips | James Marscheider

Screen capture and playback revolutionize QA by giving you a front-row view of your agents’ desktop activity during customer interactions.🖥️ But here’s the secret: choosing the right vendor makes all the difference. Partnering with specialists unlocks powerful benefits while minimizing risks. Read our blog to learn more 👉 https://bit.ly/4ir9QHD

2025 is just around the corner - are you ready? 😱 We've asked some of our team and clients to share what they think the year will bring for contact centers when it comes to QA, AI and agents - thanks for your contributions Jaime Scott, James Marscheider, Nadine Edmondson, Ubisoft and AllClear Insurance Services Limited! Have a look at our infographic with your Friday morning coffee 👇