Glassbox

At SKO 25, we celebrated the best part of Glassbox–our people. Recognizing standout contributions reflects the passion, dedication and innovation our team members bring daily. 🎉 We’re thrilled to recognize these outstanding colleagues for their achievements in 2024, through our internal recognition program, Recoglass:  Martin Jackson, Nadia Eckardt, Dani Ashley, Joe Jelson, Michael L., Luke Boggis, De'Lon Dixon, M.A., AnaTheresa Linton, MBA, CSM, Joseph Crawford, Alex Richards, James Hill and Karene Davison-Correct (not all are pictured). Your impact drives Glassbox forward, and we’re grateful for everything you do! Join us in giving them a well-deserved congratulations! 👏

Better experiences start with better visibility. When customers struggle online, they rarely say why–they just leave. Seeing their full journey helps teams uncover friction, resolves issues faster and improve conversion rates. Sounds like a no-brainer. Check out our complete guide on Customer Journey Maps and elevate your users' digital experiences: https://bit.ly/4ioXDSS

Our SKO 25 week was one to remember! We gathered our distributed sales and support teams in-person to sharpen strategies, ignite new ideas and gear up for another year of helping companies turn data into decisions. From dynamic workshops to team-building moments, we are leaving feeling focused, aligned and ready to make an impact!

Transform complex customer interactions into clear, actionable insights with GIA, our AI engine powering Glassbox intelligent analytics. See better, learn sooner, act faster.

Exciting news! 🎉 Alex Richards, VP of Partnerships at Glassbox, has been named one of Pavilion's 50 Partnership Executives to Watch in 2025! Alex’s leadership and strategic vision are driving partnerships that fuel innovation and growth. He says, "In today’s economy, partnerships are the most efficient path to scalable growth and customer acquisition. Leveraging established ecosystem relationships and engaging industry experts isn’t optional—it’s essential. This recognition from Pavilion underscores the critical role that partner relationships play in go-to-market strategy, revenue generation, and customer retention. I’m honored to be included on this list." This recognition is well deserved, and we’re thrilled to see his impact acknowledged.

Don't gamble with compliance. Glassbox monitors every digital journey, giving you the insights you need to mitigate risk and protect your vulnerable customers.

Younger generations expect seamless, personalized banking. If financial institutions don’t evolve, they’ll fall behind. As Forbes highlights, AI is the key. “Financial institutions need to integrate AI into CX processes in a way that offers consumers more personalized, precise services,” says Joseph Crawford, Head of Professional Services here at Glassbox. “By personalizing services and addressing struggles like overspending, customer loyalty and satisfaction will grow.” AI isn’t just about efficiency—it’s about smarter, more human-centric banking. Read more: https://bit.ly/4hJtzBC

This Valentine’s Day, show your customers you care in the best way possible. 💗

Most customer feedback tells only half the story. What about the users who don’t speak up? 👀 Silent signals in digital journeys reveal just as much as direct feedback. By capturing and analyzing these unspoken interactions, businesses can turn hidden friction into real opportunities. Learn how to make every customer action count: https://bit.ly/3WYpcKq

Fraud hides in the details, but we help you spot it instantly. 🔍 Detect suspicious activity, uncover hidden patterns and stop fraud before it impacts your business. 💸