HIT Global

Sophie Hussey shares why she embodies HIT Global learnings in her work as a consultant. "You're teams will be benefit..." #HITGlobal #checkitout

Catch Katrina Macdermid with Kaan Azmi on Tech Life Stories... Apple - https://bit.ly/4e7r3DA Spotify - https://bit.ly/4eokGeO YouTube - https://bit.ly/4daEt0f #podcast #HITGlobal

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💡 Intro to the Double Diamond Framework: What It Is and How HIT Global Utilises It for ITSM Success 💡 When it comes to driving successful outcomes in IT Service Management (ITSM), one framework stands out for its ability to deliver creative yet structured solutions: the Double Diamond. But what exactly is it, and why does HIT Global rely on it to guide ITSM transformations? 🔹 What is the Double Diamond? The Double Diamond is a human-centred design framework developed by the Design Council. It’s made up of two key stages: Discover & Define, and Develop & Deliver. These stages allow teams to explore problems in depth, define clear opportunities, develop innovative solutions, and then implement them with precision. 🔹 How HIT Global Uses It in ITSM At HIT Global, we apply the Double Diamond to ITSM to ensure that our clients achieve sustainable improvements: 1️⃣ Discover: We start by understanding the full scope of challenges faced by your IT teams and users. This helps us uncover key insights and pain points often missed in traditional approaches. 2️⃣ Define: From there, we clearly define the root problems that need addressing. This stage ensures that solutions target the right issues and align with business goals. 3️⃣ Develop: Now we begin to explore creative solutions, co-creating with stakeholders to ensure they’re practical, scalable, and aligned with the organisation’s needs. 4️⃣ Deliver: Finally, we implement the best solutions, monitor results, and refine as necessary to ensure continuous improvement in your ITSM processes. By combining ITSM best practices with the structure and creativity of the Double Diamond framework, HIT Global delivers strategies that are not only efficient but also deeply aligned with human needs. Curious about how this approach can work for your IT organisation? Let’s start a conversation! 🔄 Drop an an InMail today! #HITGlobal #ITSM #Training

Here are three HIT Global tips to streamline processes and drive measurable improvements: 1️⃣ Standardisation is Key: Establish consistent workflows across your organization. By standardising processes, you reduce variability, ensuring issues are managed in a predictable and effective way. This not only boosts productivity but also enhances service quality. 2️⃣ Automation for Agility: Identify repetitive tasks and automate them! Automation not only reduces human error but frees up your team to focus on more strategic initiatives that drive innovation and growth. 3️⃣ Continuous Improvement Culture: ITSM isn’t a “set and forget” solution. Adopt a mindset of ongoing improvement by collecting feedback, analysing performance metrics, and iterating on your processes. At HIT Global, we believe the future of ITSM is human-centered, blending technology with a deep understanding of people and processes. By optimising your ITSM practices, you empower your team to deliver better, faster, and smarter. How are you streamlining your ITSM processes for success? Let us know in the comments! 💬 #HumanCenteredDesign #ServiceManagement #IT #HITGlobal

The game changer to ITSM 🎥

About HIT Global HIT Global Ltd, founded in November 2022 by industry thought-leaders Katrina Macdermid and Mark Basham, stands as the driving force behind the revolutionary online app training platform, Humanising IT™. Katrina, a globally renowned entrepreneur and award-winning author, collaborated with Mark, a seasoned Board Advisor, Investor, and CEO, to harness their combined expertise and passion, aiming to disrupt the IT service management industry. What distinguishes HIT Global is not only the impressive credentials of its founders but also the company’s mission to put the “HEART” into IT service management. Humanising IT challenges traditional process driven frameworks and bridges the gap between the business and IT through its award-winning training approach. More than just a business venture, ‘Humanising IT™’ represents a game-changer that sets new standards of excellence in IT service management. Humanising IT™ training empowers IT professionals to design IT services beyond mere functionality; it fosters innovation to stay ahead of the ever-evolving tech landscape, resulting in reduced support costs and the right user experiences. We'd love to hear from you, who are you, where do you work and where are you based? 👇 #hitglobal #humanisingit

Every day, frontline workers bear the brunt of user frustration, while being judged on metrics like: 📞 Call handling time ✅ First-time resolution rates 📋 Ticket reassignments But here’s the truth: The real issues: ✂️ Rushed transitions driven by budget cuts 🛠️ Poorly managed third-party integrations 🧩 Sub-par system design and usability (this one’s a big deal!) These issues are beyond the control of the service desk, yet they’re the ones measured and held responsible. #ITSM must hold accountable those who design and implement systems, not just those who support them. That’s why I wrote Humanise IT™ and why the team at HIT Global - Mark Basham and Wesley Eugene - are passionate about educating IT professionals in human-centred design. Our mission is simple: to make IT service management human-centred. Because service desk analysts deserve more than misplaced burden. They deserve the tools, support, and recognition to thrive. 🩷