New Year, Same Commitment to Supporting Veterinary Practices! 🎉 As we welcome 2025, we’re excited to reintroduce Kernow Vets Messaging and share what makes us more than just a messaging service. At Kernow Vets Messaging, we’re dedicated to being an extension of your practice, ensuring your clients are cared for around the clock. Here’s how we help: 📞 Overflow Call Handling: During busy periods, we ensure no call goes unanswered, giving your team the breathing space they need. ⏰ Out-of-Hours Support: Whether it’s a late-night emergency or a holiday closure, we’re here 24/7 to provide seamless care for your clients. 🛡️ Lone Worker Monitoring: Safety is at the heart of what we do. Our service ensures your team is supported, even when they’re working solo. ✨ New for 2025: This year, we’re thrilled to announce the launch of our nurse-led live web chat service! Designed to enhance accessibility and client communication, it’s another way we’re supporting your practice in delivering exceptional care. With over 30 years of experience and a passion for the veterinary industry, we’re proud to be trusted by practices across the UK. Here’s to another year of innovation, support, and making 2025 your best yet! 🌟 #VeterinarySupport #NewYear2025 #AlwaysHereForYou
Kernow Vets Messaging
Telephone Call Centers
Redruth, Cornwall 1,266 followers
Your dedicated veterinary answering service. Answering calls 24 hours a day 365 days a year.
About us
Is your practice in need of dependable support? Look no further. Kernow Vets Messaging is here to be your dedicated veterinary answering service, available round the clock, every day of the year. With a legacy dating back to 1993, we are a trusted family-run business serving over 400 veterinarians across the country. Our commitment lies in caring for your practice, your exceptional staff, and your cherished customers, treating them with the utmost compassion and professionalism. When it comes to communication, we leave no room for compromise. Our tight protocols ensure that every message reaches your veterinarians promptly, eliminating any wait time for concerned pet owners. Our experienced team handles all calls with the same attentiveness found within your own practice, providing peace of mind that your clients are in good hands. We understand the demands of your profession and the importance of work-life balance. By entrusting us with your phone lines, you can reclaim valuable time for patient care while offering your staff the support they deserve. Discover why veterinarians nationwide choose Kernow Vets Messaging as their reliable partner. Contact us today and experience the convenience and trust that comes with having a dedicated veterinary answering service at your side. We have tight protocols meaning your veterinarians receive every message and our dedicated team handles all of your calls as if they were in your practice, so no animal owners are left waiting. We’re here to answer your phone when you can’t and take the late-night calls that you don’t want to. Giving you more time at your practice to help your patients and supporting your staff when they need us. While providing a better work-life balance for your veterinarians. Kernow Vets Messaging is available 24 hours a day 365 days a year, so you don’t have to be. We are committed to providing our service on both a personal but professional level.
- Website
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www.kernowvetsmessaging.co.uk
External link for Kernow Vets Messaging
- Industry
- Telephone Call Centers
- Company size
- 51-200 employees
- Headquarters
- Redruth, Cornwall
- Type
- Privately Held
- Founded
- 1993
- Specialties
- Out of Hours, Overflow, Lone Worker Monitoring, Panic Alarm Monitoring, Disaster Recovery, Telephone Answering, appointment booking, and veterinary answering
Locations
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Primary
Get directions
Unit 3B Carn Brea Business Park
Barncoose
Redruth, Cornwall TR15 3RR, GB
Employees at Kernow Vets Messaging
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Karis Matik
Marketing manager, StreetVet Volunteer of the Year 2024, and amateur smallholder. Passionate about creating impactful marketing strategies…
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Anthony Caddy
Managing Director at Phoneta - Communication Made Easy (formerly Kernow Message Handling Service)
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Toby Whiteford
Operations Manager at Phoneta and Kernow Vets Messaging
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Shelby Dudley
Shift Lead at Kernow vets messaging/Phoneta
Updates
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🎄 This year, instead of sending Christmas cards, we’ve supported a cause close to our hearts. We’ve made a donation to ANIMALS IN DISTRESS (TORBAY AND WESTCOUNTRY), a wonderful local animal welfare charity that takes in, cares for, and rehomes hundreds of cats, dogs, rabbits, and guinea pigs every year. 🐾 Based at the Rescue Centre in Ipplepen, near Newton Abbot, Devon, the team at Animals in Distress work tirelessly to give these animals the second chance they deserve. 💙 Wishing all of our clients, friends, and colleagues a happy and peaceful festive season. #givingback #supportlocalcharities #animalwelfare #kernowvetsmessaging #FestiveGiving
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🎉 Huge congratulations to our amazing call-answering agent, Janet, on her 5-year work anniversary today! 🎉 Janet has been a vital part of the Kernow Vets Messaging team, bringing dedication, compassion, and professionalism to everything she does. 🐾 📞 We’re so grateful for her hard work and commitment over the past five years—here’s to many more! 💙 #WorkAnniversary #ThankYouJanet #dedication
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🎉 Huge congratulations to our incredible Marketing Manager, Karis, for being named Community Champion at the Twelve Awards! 🏆 Her dedication to volunteering with StreetVet and her passion for making a difference have truly been recognised—and we couldn’t be prouder. 💙 A big thank you to everyone involved in celebrating local champions 🌟 #AwardWinning #CommunityChampion #VolunteerWork #StreetVet #TwelveAwards #TeamKernowVets
Marketing manager, StreetVet Volunteer of the Year 2024, and amateur smallholder. Passionate about creating impactful marketing strategies, supporting veterinary care, and embracing sustainability.
Excited to share that I’ve been named Community Champion at the Twelve Awards, largely for my volunteer work with StreetVet ! 🏆 It was an incredible evening, surrounded by inspiring people who are all making a difference. ❤️ Thanks to Vic Williams for organising, Clare Palmer for judging me the best, Rob Johnson for sponsoring my award and Shane Solomon for just being... Shane. Between us, we now have three awards— so it's time to get that trophy shelf installed! #AwardWinning #CommunityChampion #VolunteerWork #StreetVet #TwelveAwards #ProudMoment
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How lucky is our Marketing Manager? The rest of the team is seriously jealous! 😅
Marketing manager, StreetVet Volunteer of the Year 2024, and amateur smallholder. Passionate about creating impactful marketing strategies, supporting veterinary care, and embracing sustainability.
This is the most exciting thing that's ever come through my postbox, I'm even thinking of framing the envelope. Thank you to Pet Portraits By Hercule, this is now one of my absolute favourite possessions in the whole world 🌎 If anyone is looking for some Christmas pressies, please go and check out his range of goodies and help support the work of this fundraising hero, what he's done for StreetVet and other charities, is awe inspiring 👌
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🌟 Tis the season… for double the festivities! 🎄 Last night we kicked off the first of our two Christmas parties! 🎉 Why two? Because at Kernow Vets Messaging, we’re a 24/7 team—your calls don’t stop, so neither do we. 📞💼 Being there for veterinary practices round the clock means we can’t all party at once (as much as we’d love to!). So, we split the fun across two nights to make sure everyone gets a chance to celebrate without missing a beat when it comes to supporting your clients. 🐾✨ Here’s to our incredible team, keeping things running smoothly during one of the busiest seasons of the year. Cheers to you all! 🥂🎅 #WorkHardPartyHarder #VetSupport #AlwaysOnCall #TeamSpirit #ChristmasAtKernow
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📱 Communication is key, and we’ve got the key to your success! Kernow Vets’ answering services ensure your clients always get through to a real person, whether it's for routine inquiries or urgent matters. Keep your lines clear, and let us handle the rest. #VetSupport #ClientCommunication
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😅 Feeling overwhelmed by client calls? Kernow Vets is here to help reduce the stress. Our answering services ensure your clients are taken care of, leaving you free to focus on providing top-notch care to your patients. Let us handle the calls, so you can handle the rest! #VetPracticeSupport #StressFree
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Marketing manager, StreetVet Volunteer of the Year 2024, and amateur smallholder. Passionate about creating impactful marketing strategies, supporting veterinary care, and embracing sustainability.
Next up in my London Vet Show & BVA Live shout-outs: the amazing Kernow Vets Messaging team! 🐾 Every year, we hit the ground running, and I’m always blown away by how well we work together. Whether we’re busy on the stand or sharing a laugh over rum cocktails, this team makes it all so much fun. 🎉 Grateful to be surrounded by such hardworking, supportive, and downright brilliant people. Here’s to more shows, more memories, and more laughs! ❤️ Anthony Caddy Toby Whiteford Rudi Grenfell Rhiannon Curtis #LondonVetShow #Teamwork #KernowVetsMessaging #VetCommunity
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🐾 Happy Thankful for My Dog Day! 🐶 Today, we’re celebrating the furry friends who bring joy, comfort, and unconditional love into our lives. ❤️ To mark the occasion, we’re sharing some adorable snapshots of the dogs who are part of our Kernow family. From playful pups to loyal companions, these four-legged friends are always by our side—whether we're at work or enjoying some downtime! Show us your beloved dogs in the comments below! 📸🐕 #ThankfulForMyDog #DogLovers #KernowVets #TeamDogs
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