Procuring the right tech is no longer just a process—it’s an art. With innovation moving fast, making smart choices is more important than ever. Our latest guide breaks it down: The Art of Procuring Telecoms Tech & Services in 2025. It’s all about future-proofing your decisions and staying ahead of the curve. Ready to master the art? Check it out! #TechTrends #FutureReady #Telecoms2025 #GameChanger
Make.Contact
Technology, Information and Internet
Manchester, Cheshire 171 followers
The future of Customer Experience. Effortlessly connect with your customers through Voice, Email, Chat and Social Media
About us
The future of customer experience Our cutting-edge solutions are designed to empower businesses like yours to provide exceptional customer experiences that set you apart from the competition. Our forward-thinking CCaaS platform is not only modern, but it's also future-proofed and ready to tackle the ever-changing needs of the digital age. By leveraging our platform, you can effortlessly connect with your customers across a range of channels, including voice, email, chat, and social media. We believe that every interaction with a customer is a valuable opportunity to strengthen your relationship and build brand loyalty. With our CCaaS solution, you'll have the tools you need to deliver seamless and engaging experiences that leave a lasting impression. Experience the future of CCaaS with us today and discover how we can help your business thrive in the digital age.
- Website
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http://www.make.contact
External link for Make.Contact
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester, Cheshire
- Type
- Privately Held
- Founded
- 2016
- Specialties
- CRM Integration, Cloud IVR, Unified Communications, Cloud Telephony, Cloud Contact Centre, Call Recording, PCI Compliance, Connectivity – Internet / WAN, Mobiles, SIP, Business Continuity, and Analytics & Intelligence
Locations
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Primary
Get directions
Unit18 Edward Ct,
Altrincham
Manchester, Cheshire WA14 5GL, GB
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Get directions
Block B, Imperial Works, Perren St,
London, London NW5 3ED, GB
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Get directions
18a Bewdley Business Park, Long Bank
Bewdley, Worcestershire DY12 2TZ, GB
Employees at Make.Contact
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Matt Jones
Transforming Customer Experience with CCaaS: Our Expertise in Contact Centre Solutions, CX Strategy, and Omni-Channel Customer Engagement drives…
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Sheila Kenny MBIFM
Facilities Manager at Contact
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Gareth Parry
Transforming Customer Experience with CCaaS: Our Expertise in Contact Centre Solutions, CX Strategy, and Omni-Channel Customer Engagement drives…
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Peter D'Henin
Senior Cloud Specialist at Make.Contact
Updates
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Big changes are coming to contact centres in 2025—are you ready? From AI transforming CX to hybrid work reshaping teams, the future is closer than you think. We’ve broken it all down in our latest article: Contact Centre Trends for 2025. If you’re heading to the Call & Contact Centre Expo 2023, let’s catch up and talk about what’s next for CX. Exciting times ahead—let’s shape the future together! #FutureOfCX #ContactCentreTrends #CallAndContactExpo #CCaaS
Contact Centre Trends for 2025: What every business needs to know
Make.Contact on LinkedIn
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Mark your calendar! Make.Contact will be at ExCeL London on 27th & 28th November for the Call & Contact Centre Expo 2024! Swing by to discover how we’re redefining customer experiences with our cutting-edge CCaaS solutions. From seamless CX platforms to unified communications and scalable connectivity, we’ve got the tools to take your business to the next level. 🎟️ Get your free ticket here: https://lnkd.in/e7Axh7B6 Let’s talk CX, tech, and everything in between. See you there! 🙌 #CallAndContactExpo #MakeContact #CXInnovation
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Don't miss tomorrow's Elevate AI Virtual Event ► Register Here ► https://lnkd.in/eiVz9X9s This event is geared towards technical leaders and CX professionals who are looking to implement Puzzel AI-driven solutions in their operations. We hope to see you there! #ElevateAI #TechInnovation #ContactCentre #AI
Elevate AI: Unlock the Future of Customer Experience | Puzzel
puzzel.com
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We’re thrilled to announce that Make.Contact is now officially part of Focus Group, one of the UK’s leading business technology powerhouses! This isn’t just a partnership—it’s a game-changer. Together, we’re unlocking new opportunities to deliver even more innovative solutions and next-level support to you, our incredible clients. Our journey is evolving, but our mission stays the same: empowering your business with industry-leading CX and CCaaS expertise. And now, with Focus Group’s scale and resources behind us, the possibilities are endless. 💬 Got questions? We’re here to chat anytime. Here’s to bigger, bolder opportunities ahead—let’s make this next chapter amazing! 🥂 #NextLevel #GameChanger #CXInnovation #CCaaSExcellence #ExcitingTimes
Exciting News: Make.Contact Joins Forces with Focus Group!
Make.Contact on LinkedIn
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Make.Contact reposted this
Focus Group has invested in Contact Systems, a specialist CCaaS provider based in Altrincham, Cheshire. Contact Systems serves customers under its Make.Contact brand. https://lnkd.in/eqZT5q5x
Focus Group invests in CCaaS specialist - Comms Business
commsbusiness.co.uk
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Make.Contact reposted this
Focus Group has invested in Contact Systems, a specialist CCaaS provider based in Altrincham, Cheshire. Contact Systems serves customers under its Make.Contact brand. https://lnkd.in/eqZT5q5x
Focus Group invests in CCaaS specialist - Comms Business
commsbusiness.co.uk
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Ready to see how X-Bees give sales teams the ultimate advantage? Download our brochure https://lnkd.in/e5ESTmFG From real-time call analysis to automated CRM integration, this AI-powered platform brings everything together for seamless communication and faster results. #SalesAutomation #AI #SalesSuccess #XBees #MakeContact
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Puzzel has officially acquired Capturi, ushering in a new chapter for AI-driven customer service solutions. This acquisition represents a significant step forward in leveraging speech analytics to transform customer conversations into valuable insights. With Capturi’s advanced capabilities now integrated into Puzzel's platform, businesses will benefit from more streamlined operations, improved customer satisfaction, and enhanced compliance monitoring. This merger will undoubtedly enable organisations to elevate both agent performance and the overall customer experience. For further details, you can read the full announcement here: Puzzel Acquires Capturi https://lnkd.in/exepBCPW #CustomerExperience #AI #BusinessTransformation #Puzzel #Capturi #SpeechAnalytics #Compliance
Puzzel Acquires Capturi: A New Era of AI-Powered Customer Experience - Make.Contact
https://make.contact
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The X-Bees platform combines AI-driven insights with real-time communication, giving your sales team everything they need to collaborate and close deals faster. 🔗 Ready to see X-Bees in action? https://lnkd.in/e5ESTmFG Download our latest brochure and discover how AI can take your sales team to the next level. #SalesProductivity #Collaboration #AI #XBees #SalesGrowth
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