Marshmallow

You have to have passion for operations. This is my 11th year in operations and some key principles continue to hold true in this field : - A people-centric and solution-oriented mindset is essential. - Challenges are constant and inevitable. - There is always room for growth and skill development. - Starting your journey in an entry-level role and interacting directly with customers strengthens your foundation. - Passion for operations is crucial to both enjoying and excelling in this field. Operations can be intense and it's often described as difficult and fast-paced by outsiders. While it is challenging, I believe this environment offers the greatest opportunities for rapid growth. Over the years, I was very lucky to be working with many talented individuals across three companies - some of whom didn’t even realize at first their own potential. With the right attitude, work ethic, patience, and cultural alignment, they’ve made it to their desired levels of expertise and roles. The biggest obstacle to success is not the lack of skills or willingness - it's impatience. I’ve witnessed people leaving organizations way too soon when there was clearly an opportunity waiting for them further down the line if they had only exercised a little more patience. I’ve also met individuals who simply weren’t a good fit for operations, and that’s okay — it’s important to recognize when a role isn’t the right one for you. After 11 years in operations, with 7 of those in a managerial role, one of my greatest confirmation of my role remains people acknowledging me for the things they're looking for in a manager. There is a common sentiment I’ve come across on social media : “Be the best manager they’ve ever had.” I don't think this sentence makes sense. People will probably never learn new Excel formulas from me and that won't make me a weaker manager - just not the best 'Excel-skilled' manager they've ever met. I believe it’s not about being the best in every respect; be the manager for them who you wish to have for yourself as well. I have a saying which I made up some years ago - imagine you're sitting in a car with your team; be the GPS in their hand but let them drive the car - show the direction at the beginning and jump in only when you see they're losing the right path or they're asking for your guidance. 2025 will be a busy one again. I'm committed to make people understand how essential they're for our success by having a list of things I want to make better this year, but as probably the most important one - show them how we will keep making customers satisfied by enjoying what we're doing in the meanwhile. It is indeed possible. If you’re interested in learning more about how we are going to do it, read about us https://lnkd.in/dqpuQQcg and check out our current vacancies across Budapest and London https://lnkd.in/dUkfAC3b.

🚀 Building Something from the Ground Up – Our Personal Injury Journey at Marshmallow The journey of creating the Personal Injury Claims Department at Marshmallow has been an incredible experience. From a vision to a fully operational, high-performing team—it's been, and will always be, about the people who make it happen. 💙 Here’s what we’ve achieved so far: 🔹  From Vision to Reality: We built the department from scratch—designing and implementing every process, resource strategy, and tool needed to establish a best-in-class claims operation. From sourcing case valuation systems to setting up performance metrics (MI), we've ensured a strong foundation for sustainable success.  🔹 Empowering: By expanding the handler levels within the department, we've unlocked greater operational efficiency and agility, enabling faster decision-making and improved customer outcomes.  🔹 Insourcing for Excellence: Bringing Personal Injury claims handling in-house was a game-changer. Spearheading this initiative has allowed us to enhance control, and align with our mission to provide exceptional experiences for our customers. 🔹 The Road Ahead: Our journey doesn’t stop here! We are committed to pushing the boundaries through innovation and automation, working closely with our internal tech teams and external partners to streamline processes and enhance efficiency. And, of course, as we continue to grow, we're looking for passionate individuals to join us in shaping the future of claims at Marshmallow. We currently have exciting opportunities available: https://lnkd.in/eHEwCaE4 Technical Claims Handler - Personal Injury Senior Personal Injury Claims Handler If you're ready to be part of a dynamic, people-first team that thrives on innovation and excellence, we'd love to hear from you! #ClaimsManagement #PersonalInjury #Marshmallow #PeopleFirst #Innovation #Automation #Hiring #OperationalExcellence #Teamwork

I'm on the lookout for talented individuals to join my orgs at Marshmallow as we continue to build and scale innovative solutions in the car insurance space. We have multiple opportunities across teams that are central to our mission to back the ones who step outside the norm. 👩💻 Open Roles 👨💻 - Backend Technical Leads - Engineering Managers - Senior Frontend Engineers - Mid-Level Frontend Engineers - Mid-Level Backend Engineers Opportunities Across Teams: 👉 Growth & Direct Teams (Acquisition Tribe) The Growth team’s mission is to bring Marshmallow motor insurance to as wide an audience as possible. We do this by ensuring we have cover that meets the needs - both mainstream and niche - of a huge range of UK drivers, and by ensuring the value of Marshmallow’s offering is clearly communicated to them. In doing so, we contribute to growing Marshmallow’s customer-base, and growing our top line and profitability. You'll be at the heart of Marshmallow's growth efforts, collaborating closely with Product, Data, and our users to deeply understand customer needs, solve challenges across our products, and deliver an inclusive, seamless, and impactful experience that drives business growth. 👉 In-Policy Team (Retention Tribe) The In-Policy Team is one of 2 product teams within the Retention Tribe. Together with the Renewals Team, our vision is to be an industry leader in retaining customers for longer and more profitably. To do this, we have a lot to learn about why customers choose to renew, cancel or pay to make changes to their insurance mid-term. As part of the In-Policy Team you will work to grow income from existing customers, reduce cancellations and build systems that are both scalable and reliable. You’ll work alongside talented BE & FE Engineers, Pricing Analysts, Data Scientists, Data Analysts, Product Managers, and Engineering Managers whilst interacting with key stakeholders across the business. What’s in it for you? - The chance to make a real impact on the future of car insurance. - A collaborative, inclusive, and dynamic environment where innovation thrives. - Opportunities to work on challenging, high-impact problems in cross-functional teams. - A culture that values growth, action, and ownership. If this sounds like you, reach out or apply directly here: https://lnkd.in/etK7JG_C

If Marshmallow was on Hinge, here are some of the things we’d say about ourselves and what we’d be looking for in return. And, yes, we’re looking for a match! We have 3 roles open in UX and more to come. So, take a look and ping me if you have any questions. 🔢 Data gets us excited Every decision we make is backed by data, whether it’s straight from our users or from a deep dive into our funnels, insights drive us forward. This means, we’d love to hear about how you’ve had impact and made a difference in your previous roles to both the business and customer. 💨 We’re not afraid of moving fast Yes cliche, but, we do move fast. It helps us learn quickly and allows you to have impact from day 1. For example, in the Growth team we’ve had experiments running every week and have kept this up for the last few quarters. When interviewing, talk through the times that you’ve had to make compromises, simplify designs, adapt your process or run experiments to hit delivery milestones. 🔮 We like to plan ahead Although we move quickly, we do have foresight. We like to understand the big picture and work iteratively towards it. We’d love insight into where you’ve had to drive and rally your team around a future vision and how you've held the team accountable to it. 🔊 We love to be challenged Healthy challenge of course! We are a 'bottom-up' decision making organisation. We give you and your team the tools and freedom to decide what the most important areas are to work on. Let’s hear about when you’ve had to push back, stick to your own beliefs and/or drive your own ideas forward. 🔀 Oh… we’re a lil bit complicated We have a lot of problems to solve to help our customers move to the UK. And, we’re really ambitious with how far we want to take it. Whether it’s new products or new workflows the problems we face span both external and internal customers. If you enjoy a bit of ambiguity and can easily un-muddle complexity then (shock!) we want to hear about that too. Here are our open roles: - Group Product Design Lead > https://lnkd.in/ebpKEj5c - Senior Product Designer (Growth) > https://lnkd.in/eii2hJz2 - Senior Product Designer (Claims) > https://lnkd.in/ebASt2pE