New Home Customer Care specialises in providing end-to-end customer care services to New Home Builders across the UK, including the use of bespoke software designed to meet the unique needs of house-builder customer care.
We’re very flexible – from a one-off new home repair, to the use of our bespoke customer care software, to a partnership with us providing full end-to-end Customer Care case management under your branding, we can happily tailor our service to meet your specific needs.
At NHCC we partner with Home Builders and Registered Providers of social housing, to provide a full range of Customer Care solutions:
Control centre - access to a trained team of people ready to take calls from new home owners.
Understanding - over 20 years of experience in the building repair and new home warranty sectors.
Surveying - nationwide team of qualified surveyors to carry out courtesy visits, defect reporting, full home surveys.
Tact - experts and contractors used to taking care of customers in their own homes with consideration and thought.
Organisation - systems and skills to organise repairs efficiently.
Management - manage a property case from the day the keys are handed over right through the warranty period.
Expertise - specialists include qualified surveyors, project managers, warranty experts, building repair contractors.
Reporting - comprehensive reports on defects and the causes, line-by-line works schedules and costs.
Complex repairs - specialists in planning, scoping and managing even the most complex building repairs.
Allocation - systems and knowledge to ensure the correct expert is allocated to the correct work at the correct time.
Results - ability to measure results through customer satisfaction scores.
Evidence - systems and expertise to provide the evidence needed to make successful recoveries from third parties
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Industry
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Construction
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Company size
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11-50 employees
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Headquarters
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AYLESBURY, BUCKS
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Type
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Privately Held
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Founded
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2003
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Specialties
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Customer care systems, Customer care partnerships, Home courtesy visits, Snagging reports and full home surveys, Repairs, Project management, and Insights and recoveries
