Passenger

Happy New Year!! Wishing you a year full of beautiful surprises. https://pasn.gr/2024

Looking for a new challenge? Join us in transforming access to public transport in the UK and beyond. We have a new vacancy for a Customer Success Manager. To find out more about Passenger and the role, check out our careers site 👉 https://pasn.gr/jobs Check out our 2024 recap. https://pasn.gr/2024 Find your purpose at Passenger. #jobs #CustomerSuccessJobs #CustomerSuccess #saas #hiringnow

Merry Christmas!! From all of us at Passenger 🎄☃️ https://pasn.gr/2024

As 2024 draws to a close, we look back on a year filled with exciting milestones and innovation. This year has been a testament to our team’s commitment to advancing our product capability, supporting our partners and improving the experiences of those we serve. Thanks for being such an important part of it! Check out our 2024 stats in full https://pasn.gr/2024 --- Dive deeper in January as we unpack 2024 at our first webinar of 2025. Register today https://pasn.gr/webinars

New webinar... 2024 unpacked: A year of personalisation and growth 🚌 🚀 21st January 2025, 13:30 - 14:00 GMT online As we begin a new year, join us in looking back at 2024, a year of milestones, innovation, and growth. In this webinar, we highlight the transformative changes we've brought to our platform, from integrated fare data with journey planning to delivering targeted personalised travel alerts to hundreds of thousands of users. We’ll touch on the key statistics and data showing how Passenger empowers operators and supports business goals through revenue and patronage growth. Join us as we tell the story behind the numbers that define a remarkable year. Sign up 👉 https://pasn.gr/webinars #digital #ticketing #passengers #transport

The government-backed fare cap will increase from £2 to £3 on January 1, 2025. This change occurs on a bank holiday during the Christmas period, which presents a unique challenge for many UK operators. Ensuring appropriate tickets are available at the correct price without requiring staff to work over the holiday period is critical. Passenger’s powerful suite of customer experience scheduling tools just got better. Operators can now schedule changes to mobile ticket products in advance, opening up exciting new scenarios and reducing staff out-of-hours work. Read more 👉 https://lnkd.in/evn_Vd-Q

Boarding speed is critical to service punctuality. In UK urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach. Read more 👉 https://lnkd.in/eBeZUig2

Newbury & District has launched a brand-new website, providing an enhanced digital experience for its customers. The website launch follows the consistently strong performance of Newbury & District’s Passenger app over the last few years. The apps are rated 4.8* average ratings across iOS and Android devices, making them some of the highest-rated bus apps in the market. "We’re thrilled to unveil our new website to our customers. It’s a big step forward in improving how people interact with our services, and we’re confident it will make a real difference in their travel experience”, comments CEO Robert Williams. Newbury & District’s new website leverages the trusted SaaS platform developed by Passenger, which already powers successful websites for Reading Buses and Thames Valley Buses, both from the same group of operating companies. Read more 👉 https://lnkd.in/eBG2AZEN #CustomerExperience #CX #PassengerApp #Mobile

Webinar: Customer acquisition through digital - Finding new customers and keeping them  🚌 🚀 17th December 2024, 13:30 - 14:00 online Great marketing uses smart tactics to meet customers where they are. From search engines to mobile apps, we’ll show you how non-public transport users can be converted into regular paying customers through digital channels. Join us as we delve into the digital user journey and why understanding it is crucial to boosting engagement and driving conversions whilst providing actionable insights for you as a business. Sign up and join us 👉 https://pasn.gr/webinars #digital #passengers #CustomerAcquisition #CustomerLifetimeValue #transport

Carousel Buses has joined a growing list of operators offering customers access to real-time contactless journey information and personalised travel alerts through its app. Following the closure of Arriva’s High Wycombe and Aylesbury depots over the summer, Carousel Buses launched new services, with an additional 35 buses, across Buckinghamshire as part of a major £2.5 million investment to take on the services. Read more 👉 https://lnkd.in/eAY7NSD8 #CustomerExperience #CX #app #cEMV