Reward

A warm welcome to the Hospitality Data Insights (HDI) team!   This week we hosted HDI at our Global HQ in London, marking an exciting milestone following Reward’s latest acquisition.   The visit provided a fantastic opportunity for the HDI team to connect with #TeamReward and experience the vibrancy and innovation that defines our culture.   Our CEO, Jamie Samaha, shared our vision and mission, introducing Reward and highlighting the transformative potential of combining our consumer insights with HDI’s data sets – which include SKU-level data, product range, pricing insights, and consumer sentiment analysis.   Together, we’re deepening our understanding of consumer behaviour, driving greater value for customers, retail and banking partners worldwide.   We look forward to collaborating closely with HDI’s talented team, unlocking new growth opportunities on a global scale! 🚀 Read more about the acquisition here: https://lnkd.in/gbyRnkVN We. Are. Reward. #CommerceMedia #ConsumerInsights #CustomerEngagement

💡 The changing face of #BlackFriday: key insights for retailers in 2024 💡 As the biggest sales weekend of the year approaches, our consumer insights reveal that Black Friday has become a launchpad for the extended Christmas shopping season. Sales now grow well into December, making it a pivotal moment for brands to maximise their #GoldenQuarter performance. Looking at last year’s Black Friday sales period (Nov 24 – Dec 16) compared to the year before, we uncovered: 🔹 Online sales on the rise: more shoppers are turning to online platforms to find their Christmas deals, leading to a 7% increase in online sales during the period.  🔹 In-store sales decline: the traditional rush of crowded aisles and long queues is waning, with in-store sales dipping by 2%. Black Friday is no longer about the frenzy of a single day. It has transformed into a digital-first, multi-week event, driven by today’s time constrained, value-conscious consumers who prefer the convenience of shopping from home. For retailers, this evolving landscape calls for a strategic response: diversify marketing channels, enhance digital shopping experiences, and capitalise on the extended season with compelling, data-driven offers. Get in touch to learn how we can support your #CommerceMedia goals: https://lnkd.in/eCGXEkmw #ConsumerInsight #DataAnalytics #BlackFriday #GoldenQuarter

Reward has acquired market leader Hospitality Data Insights (HDI). As the UK’s leading data insights company and longtime partner, the acquisition strengthens Reward’s #CommerceMedia offering, enhancing our consumer insights capabilities and unlocking new growth opportunities for global retail partners. This follows a period of strong growth for Reward, further supported by our recent investment from Experian, cementing our position as a leader in Customer Engagement and Commerce Media. Our CEO Jamie Samaha comments; “This acquisition marks a transformative step in our journey to deepen our understanding of consumer behaviour and amplify the value we deliver to our customers, banking partners, and retailers. HDI's diverse portfolio of leading hospitality brands and innovative insight products opens significant opportunities for us to strengthen our retailer relationships in this key sector, all while driving toward our goal of delivering $2 billion in rewards by 2025.” We look forward to continuing our growth journey with HDI’s talented team, unlocking the power of data insights for brands worldwide. Read more about the acquisition here: https://lnkd.in/eJaS7qQt We. Are. Reward. #CustomerEngagement #CommerceMedia #ConsumerInsight #Acquisition

🎄 Retail trends to watch this Christmas! 🎄 We’ve teamed up with our partners Experian to analyse consumer spending patterns for this year’s #GoldenQuarter. By examining recent spending behaviours, Reward's insights team have identified 5 key trends that have shaped 2024 and are set to influence consumer purchasing decisions this Christmas. Trend #1: rise in online spend 📈 Online spending has increased by 4% year-to-date compared to last year. 🛍 If this trend continues, UK retail could see an additional £28 billion in consumer spend. 💰 This represents a £1.1 billion boost compared to last year’s sales.   As the busiest period for retailers approaches, understanding changing shopping habits is more crucial than ever. Check out the full list of trends and actionable insights to help your business navigate the season ahead in our latest report. 👉 https://lnkd.in/e_XmewYW Stay tuned for more expected trends this season! #Christmas24 #RetailTrends #CommerceMedia #CustomerEngagement #ConsumerInsights

Reward partners named as finalists at The Card & Payments Awards 2025! 💪   We’re excited to share that our customer engagement solutions with banking partners have been shortlisted across three categories:   ⭐ Best Benefits and Loyalty Scheme ⭐ Best Credit Card or Credit Facility  ⭐ Best Marketing Campaign    These nominations reflect the creativity and innovation seen from our partners in driving real value for customers.   For example, Visa and NatWest Group launched their first Travel Reward Credit Card that offers rewards and retail offers on travel spending, while NatWest continues to enhance its MyRewards programme, with a view to protecting customers’ long-term financial wellbeing.   We're proud to have our hard work recognised at this level and can’t wait for the big day. Fingers crossed! We. Are. Reward. #CommerceMedia #CustomerEngagement #ConsumerInsights #CardAndPaymentsAwards #TCPA

Product update klaxon! 🔔   We’re expanding our Reward Redemption Store, welcoming Amazon, the world’s largest ecommerce and technology company.    What’s more, customers shopping with the brand will now be able to redeem cashback in variable amounts, creating more value and choice for consumers in how they spend their rewards.    With #Christmas around the corner this development comes at the perfect time, offering brands more opportunities to engage consumers, while providing more flexibility for customers.     As our Chief Commercial Officer James House reflects; “As we enhance our commerce media capabilities with enriched consumer insights, we remain committed in our mission to make everyday spending more rewarding. By offering greater value and choice in cashback rewards, we’re taking another step towards achieving this goal.”   Discover more here: https://lnkd.in/eB2bFF6Q #CommerceMedia #CustomerEngagement #ConsumerInsights #DataAnalytics

✨Happy Diwali!✨ As we mark the beginning of the Festival of Lights, we want to extend our warmest wishes to our partners, Reward colleagues, and families. May this Diwali bring prosperity, blessings, harmony, and good health to all. Here's to a year ahead filled with light and success.🕯 #Diwali2024 #FestivalOfLights #TeamReward #CustomerEngagement

Partner Spotlight: Deliveroo 🚴♂️ We’re proud to be working with Deliveroo, the UK’s leading food delivery company, supporting its #CommerceMedia strategy with our rich consumer insights. It’s been truly rewarding to see the business continue to thrive, recently reporting transactions increasing by 6% to £1.8 billion in the third quarter alone. Reflecting on our valued partnership, Adam Davison, Head of Performance Marketing at Deliveroo, shared: "We have been collaborating with Reward for over a year in the UK, and more recently on a global scale, to target key customer segments within our sector. By leveraging Reward's extensive behavioural insights and expertise, we have achieved remarkable success in increasing customer acquisition and retention. The team has been fantastic, guiding us through this space with ease. As we approach Q4, we look forward to building on our success and capitalising on a busy trading period." Thank you, Adam, and the entire Deliveroo team for being brilliant to work with. We’re proud to play a part in your success. Looking for similar success in customer engagement? Reach out to our retail partnerships team to get started. https://lnkd.in/e2_qs-rR #CommerceMedia #CustomerEngagement #CustomerSuccess #ClientTestimonial

This week Reward’s #WomenInTech team had the privilege of hosting Caoilfhionn Buckley, founder of Dare to Du, for an empowering workshop at our Belfast office (connecting with our London team virtually!). The session "Thriving Through Change: Mastering Resilience in a Fast-Moving World," provided a deep dive into the skills and mindset needed to navigate change with confidence. Through engaging discussions and exercises, Caoilfhionn walked us through concepts like cultivating a growth mindset, focusing on what we can control, and rethinking our own thought patterns. A massive thank you to Caoilfhionn for an inspiring session! 💪 #DiversityAndInclusion #WomenInTech #Leadership #TeamReward

Reward’s new Global HQ is open for business 🎪   We’re excited to unveil our brand-new, two-story Global Headquarters in the heart of London’s iconic retail hub, Oxford Street!   The bigger and better workspace provides our people with an environment that's designed to spark creativity, boost collaboration and celebrates the vibrant culture that makes Reward such an exciting place to work. With 40% annual growth since 2021, this move is a significant milestone in our journey.   Our new HQ also signals a new chapter for Reward, following recent leadership updates, strategic global investments, and key partnerships. We’re charging ahead into the fast growing #CommerceMedia sector, and we couldn’t be more excited for what’s next.   Drop by our new office at 10 Hills Place - we’d love to show you around! Read more about the move here: https://shorturl.at/SwAvQ   We. Are. Reward.   #CustomerEngagement #CommerceMedia #ConsumerInsights #DataAnalytics