Sabio

Black Friday is almost here! Is your customer service ready? 🛍️ This Friday 29th November, online sales will soar, and AI-powered chatbots can help you deliver fast, personalised service that delights your customers. 💡 Here’s how chatbots can transform your Black Friday strategy: - Automate routine tasks like order tracking & FAQs - Offer real-time personalised recommendations to boost loyalty - Provide data insights to refine your marketing & stock strategies. Read more to learn how to create a winning strategy this Black Friday: https://lnkd.in/eFRYj3Yb #CX #BlackFriday #AI #Chatbots #Personalisation #CustomerExperience Jon Brooks

“This Silver Winner award is a tremendous achievement for Securitas Direct by Verisure and validates their bold approach to CX transformation with Sabio, via Speech Analytics and AI.” Gabriel Rodriguez Seilhan, Country Manager, Sabio Iberia We're thrilled that Securitas Direct by Verisure was recognised at the Verint Inspire Awards as Silver Winner in the 'CX Automation Champion' category. Read the Press Release here - https://lnkd.in/drmpGj82 Working with our specialists, they’ve achieved remarkable results: 80% of calls now audited in real-time  Customer satisfaction scores of 9.1  50% reduction in calls and transfers   15% decrease in wait times Read what is now an award-winning case study - https://lnkd.in/dtPmRYdv #CustomerExperience #Innovation #AI #CustomerService #SecuritySolutions 

📍 Our team has had an amazing two days at the Local Government Partnership Network (LGPN) South event, alongside our partner Avaya, connecting with local government leaders and suppliers.   Mark Williams from the team took the stage for the ultimate 60-Second Dragon’s Den challenge! 👏 In front of a packed audience, Mark delivered a dynamic pitch, explaining how expert services help organisations to understand, prioritise and practically adopt AI innovation and prove that return on investment to citizens.   It’s been a fantastic experience, and we’re grateful to have connected with so many inspiring local government professionals.   #LGPN #DigitalInclusivity #PublicSector

Well - what another incredible night at the Verint Inspire Awards in London this evening! We were absolutely over the moon to have two customers - Flutter Entertainment and Securitas Direct by Verisure - shortlisted across three categories; and we're even more delighted to have been able to celebrate Securitas' 'Silver Winner' recognition in the 'CX Automation Champion' category! It's always pleasing to be able to celebrate the outstanding achievements of our customers who are leading the way in #CXInnovation. Congratulations to all winners and nominees – here's to next year! #VerintInspireAwards #CXExcellence #Innovation 

Incredible recognition for Securitas Direct by Verisure at this evening's Verint Inspire Awards - taking home the Silver 'CX Automation Champion' award! This award is testament to the fantastic progress they’ve made with Verint Speech Analytics – a project supported by our Verint specialists! The Sabio / Verint collaboration has allowed Securitas Direct to achieve a series of impressive results; they now audit 80% of calls, with real-time results, reducing costs and improving customer satisfaction to 9.1. As well as that, wait times have decreased by 15%, calls and transfers by 50%, and sales planning effectiveness increased by 15%.  A well deserved award! Congratulations! Teresa Garcia José Gonzalo Lorenzo Silvestre Laura Trujillo #VerintInspireAwards #CXAutomation #Innovation"

The Flutter Entertainment team - hosted by Sabio's Scott Doherty sporting his trademark kilt - have entered the building! We wish you guys the very best of luck in the 'Best Augmented Workforce' category at tonight's #VerintInspireAwards! Ryan Plant Rhys Myles Jazz Wileman Daniel Lewis Alex Jessop

Excitement is building at the Verint Inspire Awards 2024! Proud to be here celebrating EMEA's finest in Customer & Employee Experience. Sending our biggest good luck wishes to Flutter Entertainment and Securitas Direct by Verisure - nominated for their incredible work in augmented workforce innovation, AI analytics, and CX automation. The bar keeps getting higher! #VerintInspireAwards Teresa Garcia José Gonzalo Lorenzo Silvestre Laura Trujillo Sandra Cortez

Yesterday, we had the pleasure of attending the 2nd In-Person Meeting for The Independent User Group for Amazon Connect! 🙌   Our Chief Innovation Officer, Stuart Dorman delivered an insightful presentation on “CX Ambition vs Reality – How to Deliver on the Promise of Technology.” He was joined by Kevin McGachy, who highlighted the opportunities in automating voice and email. Together, they shared practical strategies for bridging the gap between customer experience goals and the real-world challenges of implementing automation. It was fantastic to connect with Amazon Connect users, partners, and SMEs from across the UK. Thank you for having us! John Ing    #TACUG #AWS #TechCommunity #CXInnovation #CX Mark Williams, James Dodson, MBA, CMgr MCMI, Ross Mitchell ☁

We're excited to announce a new partnership with Grands Moulins de Paris, implementing a comprehensive Genesys Cloud solution to enhance their customer service and telesales operations. 👏 The solution now supports 70 agents across multiple locations, handling both inbound and outbound communications while incorporating custom workflows to meet Grands Moulins De Paris' unique operational requirements. We will now provide ongoing Managed Service. 💡 Want to learn more? Join us at Xperience France 2024 today in Paris where Cecile Collonge, Head of Customer Service France at Grands Moulins De Paris will share insights about their digital transformation journey with Sabio. https://lnkd.in/es-STsRx #GenesysCloud #CustomerExperience #DigitalTransformation #ContactCentre #XperienceFrance2024

Only 2 weeks to go! 📢   Join us in our London office with Avaya for an exclusive event designed to transform your CX strategy. Don’t miss this opportunity to explore the Avaya Experience Platform and gain actionable insights for your business.   Agenda Highlights: 1️⃣ CX Transformation Reality Check – separating truth from hype 2️⃣ Avaya’s Evolution – discover the latest advancements in Avaya AXP 3️⃣ Client Success Story – learn how Practice Plus Group unlocked real value beyond “like for like” migrations 4️⃣ Connecting CapEx and OpEx – overcome financial blockers, avoid CCaaS pitfalls, and align teams for CX success 5️⃣ The Future of CX – insights on the convergence of contact centres, CRM, and evolving customer journeys 6️⃣ Breakouts & Demos – explore hands-on technology demos and collaborate with Sabio and Avaya experts   Register to reserve your spot today: https://lnkd.in/g-VXijFc   #CXTransformation #AvayaExperiencePlatform #AXP #ContactCentre