Selwood Housing

We’ve recently signed appointed City Plumbing as one of three suppliers for building materials. City Plumbing have shown themselves to be both reliable and agile and this new contract will allow us to implement more efficient systems and processes, monitor performance and ultimately offer value for money to our customers. "The Social Housing Regulation Act has set clear response times for hazards – and for emergency repairs like boilers in particular – meaning housing providers like Selwood Housing need a trusted supply chain partner that can provide what they and their residents need when they need it. To this end, mobilisation and stock management formed a huge part of this contract, and we're proud to have an industry-leading infrastructure that can make this a reality. These logistics, combined with our team's extensive sector experience and absolute prioritisation of residents, make us the perfect partner for Selwood Housing." - Richard Adams, Sales Director at Integrated Solutions at City Plumbing. #SocialHousing #Somerset #Wiltshire

“I had a repair carried out today which quite a few operatives attended, whilst they were all lovely, James was amazing. Not only was he polite, friendly and explained everything that was happening, he identified other repairs and arranged for them to be inspected/carried out ASAP. I was having one job carried out today which ended up being two, followed by another tomorrow and more to be booked in! James is an asset to Selwood and did a fantastic job today.” #HappyCustomer #SocialHousing #SelwoodHousing

Receiving positive feedback like this is extremely rewarding for the team. Well done to everyone involved. “Just wanted to give feedback on my experience with Selwood to date. Natalie Evans has been exceptional through this what would normally be very stressful time of moving. The offer, to viewing, then acceptance and admin and process, has been made simple and effortless and the property cared for and updated for new tenancy so well done. As a neurodivergent person it could have been overwhelming, but Natalie and admin have made it a pleasure. The Selwood housing website is so informative and helpful and laid out simply and I feel safe and secure for the first time in a long time. My daughter and I are so incredibly grateful for our home and we can’t say enough about my positive experience with you guys so far! So thank you!” #Testimonial #SocialHousing

With the festive season approaching, it’s important to stay vigilant against scams that target people during this busy time of year. Scammers often take advantage of the Christmas rush, so here are some tips to help protect yourself: 1. Be Cautious with Unexpected Contact - Be wary of unexpected phone calls, emails, or text messages claiming to be from your bank, delivery companies, or utility providers. Genuine organisations will never pressure you into making a decision or sharing personal information. 2. Don’t Click on Links or Attachments - If you receive an email or text with a link, don’t click it unless you’re sure it’s legitimate. Scammers often use links to direct you to fake websites that steal your information. 3. Check Before You Pay - If you’re paying for goods or services online, only use trusted websites. Look for the padlock symbol in the address bar and make sure the web address starts with ‘https’. 4. Verify the Source - If someone asks you for money, personal information, or bank details, double-check by contacting the organisation directly using a phone number or email address you’ve sourced independently. 5. Watch for Pressure Tactics - Scammers often create a sense of urgency to pressure you into acting quickly. Take your time to think and verify any requests for payment or personal information. 6. Be Careful with Charity Donations - If you’re donating to charity, ensure the organisation is legitimate. You can check their registration details on the Charity Commission website: https://lnkd.in/dqYTAuP 7. Use Strong Passwords - Secure your online accounts with unique passwords and consider using two-factor authentication for extra security. 8. Talk to Someone You Trust - If you’re unsure about a message, call, or offer, talk it through with a friend or family member before responding. If you think you’ve been scammed or suspect fraudulent activity, report it to Action Fraud: https://lnkd.in/e9shSs83 or call 0300 123 2040. Help others stay safe this Christmas by sharing this message and encouraging people to think before they act. Remember, it’s always better to be cautious than to fall victim to a scam. #BeScamAware #ScamAlert

As part of our Stronger Communities Fund, Trowbridge Future have benefitted from Grant Funding to develop the support they offer for customers in the Trowbridge area. You can find full details of the programmes they run on their social media and website. These include community fridges, walking groups, veteran support and cookery sessions. #Trowbridge #GrantFunding

The next application window for our Stronger Communities Fund is now open! Aimed at improving the lives of our customers and the communities where they live, our grant funding can be used to cover the whole cost of a project, or as a contribution towards a larger cost. We generally distribute small grants but will consider applications requesting a maximum of £2000. If you run a community group, project or local non profit that can evidence a benefit to our customers then we'd welcome your application! https://lnkd.in/eGkvapk6 #GrantFunding #StrongerCommunities

Two weeks ago, our Senior Customer Complaints Specialist, Alex Clark, spoke on a panel at the digital conference 'Effective Complaint Handling in Housing'. The session was entitled "Record-Keeping and Complaints Cause Analysis: Building a Robust System" Key topics covered were: 👉 Learning from complaints: using feedback to improve services 👉Logging information properly: ensuring accurate and consistent record-keeping 👉Maximising existingtouch-points, such as asset surveyors and customer services 👉Recording and maintaining data on vulnerabilities: ensuring proper logging and responsiveness 👉What role could AI and automation have in translating our data into improved services? The replay is available on the Westminster Insight website: https://lnkd.in/eScj6z_B 

Nearly one in three women experience violence in their lifetime. Every 10 Minutes, a woman is killed. Girls are at particular risk of violence — 1 in 4 adolescent girls is abused by their partners. We will always provide a sensitive and confidential response to anyone approaching us for assistance in cases of domestic abuse. We treat all information given to us in confidence and will only pass on information to other agencies if given permission, unless we are required to do so by law or the information is necessary for the protection of children or vulnerable persons. You can read our policy on domestic abuse and find the details of other organisations who can help on our website here: https://lnkd.in/eK6TQ8fW #NoExcuse

Everyone has a role to play in safeguarding. As a business, raising awareness of safeguarding in all its forms is important. Recently, our neighbourhood’s team refreshed their safeguarding training as part of #SafeguardingAdultsWeek, which will be followed up with an in-person workshop in the New Year. The most important thing to remember after Safeguarding Adults week is if you see or hear something that worries you, ‘trust your gut’ and report it for further investigation.

We recognise that our people are our biggest asset, and we’re determined to keep improving the way we manage, develop and lead our staff. We are delighted to have retained our Investors in People gold accreditation and improved our scores across all areas. Some highlights include: 87.1% of our people feel that we have a positive impact on society and 84.8% agreed that Selwood Housing has clear values 89.1% of staff agree that they work well with colleagues and 83.2% feel empowered to use their initiative in their role We want to thank all our staff for their continued commitment to making Selwood Housing a great place to work. #InvestorsInPeople #SocialHousing