Sigma Connected Group

A new year bring new goals and objectives… In our first #newsletter of 2025, Gary Gilburd, our CEO, reflects on the remarkable goals we achieved throughout 2024 and to the new challenges and possibilities ahead this year. Also this month 👇 ✔Rob Sawle and Jonathan Shaw talk about the  winter fuel allowance in their latest joint blog. ✔Our latest video breaks down the true cost of offshoring. ✔We reminisce with Kashiefa and Yongama and catch up with them on their careers today since we last caught up with them 2 years ago. The perfect newsletter to start the year! Don’t miss out, click below… 👇 #impactsourcing #outsourcing #customerservice #offshoring

🔊 By sticking to our values, we have created a truly inclusive people centric culture. Hear what our people have to say Welcome to different… 👇👇👇 Join us now 👉https://lnkd.in/ekwsGPwX #customerservice #outsourcing #offshoring #capetown #wearedifferent

🔊 Earlier this week, we were delighted to welcome Minister Mpho Parks Tau of the DTIC to one of our Sigma Connected offices in Mitchells Plain. Minister Parks Tau took a first-hand look at the work we are doing with our partners Shadow Careers, to provide more career opportunities to less fortunate individuals through our Impact Sourcing Initiative. As many will know, youth unemployment is a major challenge in South Africa, and with initiatives such as Impact Sourcing, the DTIC’s goal is to improve participation in the economy with a vision of strengthening economic development across the country. Minister, we hope you enjoyed your time with the team and got to learn a bit more about what we are doing. #capetown #southafrica #outsourcing #jobcreation

As we step into 2025, our CEO, Gary Gilburd, reflects on the achievements that made 2024 unforgettable and shares our vision for the year ahead. From record-breaking growth and expanding into new sectors to strengthening our people-first culture, it’s been a year of doing what matters, brilliantly.   In this blog, Gary highlights: ✅ Our journey to employing over 5,000 team members across the UK and South Africa. ✅ Key milestones like entering new industries and welcoming six game-changing clients. ✅ How our ReachOut initiative continues to transform lives. ✅ Ambitious plans for 2025, including new jobs in Paarl and our Impact Sourcing strategy. Read Gary's blog here 👇 #NewYear2025 #Leadership #BPO #Growth #PeopleFirst

🦸♀️🦸♂️ The unsung heroes of customer service 🦸♂️🦸♀️ That’s right – it’s your customer service agents. These superheroes tackle complex issues, support vulnerable customers, and ensure your brand shines. And it’s time to recognise and celebrate their incredible work.  Discover the true power of these everyday heroes in an article by our COO and co-founder Mike Harfield. #customerservice #heroes #contactcentre #outsourcing

🎉 Happy New Year 🎉 Wishing you all every happiness and success for the year ahead. 

Seasons Greetings and Happy New Year from all of us at Sigma Connected. 💚

➡ From joining Sigma Connected through Shadow Careers to now thriving in a role she loves, Kashiefa Blaauw’s journey is nothing short of inspiring. Three years ago, Kashiefa was new to the corporate world. Today, she’s proud of her how far she’s come, including being personally requested by a client – a moment that truly felt like a huge achievement. For Kashiefa, Sigma Connected isn’t just a workplace, it’s a family. Content but ambitious, she’s already eyeing the next step as a team leader or performance coach. See how Kashiefa’s story shows the power of perseverance, opportunity, and support. 👇👇👇 #impactsourcing #recruitment #southafrica #capetown

Folkestone & Hythe District Council (FHDC) have fantastic support available for their residents who need it. In a bid to reach more eligible residents, FHDC partnered with ReachOut, our service which focuses on engaging and supporting disengaged residents struggling with debt. Initially supporting residents with Council Tax arrears, ReachOut has been able to increase engagement with FHDC residents, helping the council to offer further support to those who were previously going without. Find out more about our ReachOut service here 👉https://lnkd.in/e4_hHuRk #empathy #vulnerability #outsourcing #problemdebt Jonathan Shaw Sarah Henry

🔊 Empathy and understanding are key components in understanding and assessing a customer’s needs... Without these 2 skills, customers may feel vulnerable and in a situation where they don’t see an end solution. Our goal in combating this is to create a personalised, competent and proactive approach to the way we respond, ensuring that all our client’s customers are in the best possible hands. 👇👇 #customerexperience #customerservice #outsourcing #callcentre