Smart Applications Management

🎄 Merry Christmas, SAM Members! Ho-Ho-HOPS Edition 🚌 'Twas the day of Christmas, and all through the transport scene, Not a smartcard was stirring, not even a ticket machine! 🎅 While you're unwrapping presents and stuffing your face, Our team is still thinking about every transport space. 😂 We promise we're not working (well, maybe just a little) Enjoying festive cheer and solving transport riddles! 🍾 Whether you're travelling home or cosied up by the fire, We wish you joy, laughter, and transport systems that never tire! From all of us at SAM, may your Christmas be bright, And your New Year filled with smartcards working just right! ✨ Eat too much. Drink some eggnog. Ignore those emails. But most importantly - have an absolutely brilliant Christmas! 🎁 #ChristmasSAM #TransportHumour #HolidayGreetings #MerryAndBright Ps. Santa's got nothing on our ISAM management skills! 🚉🎄

🚉 Consultancy Services, ITSO, Ticketing and Revenue Smart ticketing and payment systems are at the heart of modern transport solutions—but navigating the complexities of policy, technical delivery, and governance can be challenging. That’s where SAM’s Consultancy Services, ITSO, Ticketing and Revenue Framework comes in. This tailored Framework offers Members access to a wide range of expertise in ITSO ticketing, revenue services and wider transport ticketing, ensuring you have the right support for every stage of your project. What does the Framework cover? The Consultancy services are structured into three specialist areas to meet diverse needs:  🛠 Part 1: Transport Ticketing Management Policy – Expertise to guide your ticketing strategies and policy development.  🔧 Part 2: Transport Ticketing Technical & Revenue Scheme Delivery – Support for delivering robust technical solutions and revenue schemes.  📊 Part 3: Transport Ticketing Governance, Research & Competitive Bidding Services – Assistance with governance, research, and bidding processes. Why choose this Framework?  ✔️ Specialist expertise: Suppliers can focus on one or multiple areas, ensuring the best fit for your project.  ✔️ Flexible staffing: Access to consultants across multiple grades tailored to your specific needs.  ✔️ Collaborative approach: All suppliers are committed to partnership working, fostering collaboration across teams.  ✔️ End-to-end support: From technical development and governance to acting as a critical friend, this Framework has you covered. Whether you’re looking to refine your ticketing policy, implement cutting-edge solutions, or strengthen governance, our Framework enables Members to deliver with confidence. Let’s work together to drive smarter, more efficient transport solutions. Get in touch to learn how we can support your goals! Find out more at: https://lnkd.in/eQbMg9MF #SmartTicketing #ITSO #TransportInnovation #ConsultancyServices #Governance

💻 Exciting Day for the SAM Community! Later today, the SAM Members Meeting will be held online. This will bring our community together to connect, collaborate, and innovate—all from the comfort of your own workspace! Our Members' Meetings are a cornerstone of what makes SAM special. They’re not just about sharing updates on our Managed Service and National Procurement Framework—they’re about you: ✅ Ask questions ✅ Share your successes ✅ Learn from peers Together, we’ll exchange ideas, tackle challenges, and shape the future of smart ticketing. 💡 Why SAM? We’re a not-for-profit organisation helping local authorities and transport operators achieve their smart ticketing goals. And the best part? Membership is FREE! 🎉 If you're not already part of our community, there's no better time to join. Visit www.talktosam.co.uk to get started! Let’s work together to drive innovation in transportation. See you at the meeting! 🌍✨ #SmartTicketing #SAMCommunity #TransportationInnovation #Collaboration #OnlineNetworking

🚍 Simplifying ITSO Scheme Management with SAM's ISAM Managed Service Managing ISAMs is often overlooked but essential to keeping your ITSO scheme running smoothly. This is particularly true for the English National Concessionary Travel Scheme (ENCTS), where up-to-date ISAMs are crucial for accepting passes from schemes across England. At Smart Applications Management (SAM), we understand the challenges of ISAM management and its critical role in maintaining interoperability. That’s why we’ve launched the ISAM Managed Service—a solution designed to take the hassle out of managing your ISAMs. Even if your organisation doesn’t use the AMS-HOPS Managed Service, our ISAM Managed Service allows you to tap into SAM’s expertise in managing ISAMs across multiple schemes in England, Scotland, and Wales. Here’s how we can help: ✔️ Collaboration with your HOPS provider: We work seamlessly to manage all ISAMs connected to your HOPS. ✔️ Ensuring up-to-date ISAMs: From product and media definitions to firmware updates and Key Extensions, we ensure your ISAMs remain current. ✔️ Peace of mind: Focus on delivering your services while we handle the technical details. With our highly experienced technical team and years of industry knowledge, SAM’s ISAM Managed Service ensures your scheme stays compliant, reliable, and ready to meet ENCTS standards. Would you like to learn more about how we can support your scheme? Get in touch or visit www.talktosam.co.uk #PublicTransport #ITSO #SmartTicketing #ManagedService #ISAM #ENCTS

SAM's Kim Clarke and Duncan Allan had a fantastic time yesterday at the Intalink Enhanced Bus Partnership Annual Conference 2024! The event highlighted the remarkable progress in improving public transport across Hertfordshire, and we’re proud to have contributed to this success. SAM contributed by delivering the new Intalink Mobile App and online ticket purchasing functionality and providing ITSO expertise and strategic advice. Thank you to the Intalink team and partners for their collaboration and commitment to improving public transport for everyone. Here’s to driving innovation and connectivity even further in 2025 and beyond! #PublicTransport #Collaboration #Innovation #Hertfordshire #ITSO #Partnership

📱 Did you know your existing ENCTS ITSO infrastructure could be the key to launching cost-effective multi-operator ticketing? Local authorities across the UK already have a wealth of ITSO-certified equipment and infrastructure. By leveraging these existing assets, you can introduce commercial ticketing schemes that work seamlessly across multiple operators without breaking the bank. Why ITSO is the smart choice: • Proven technology already trusted nationwide • Compatible with existing ENCTS infrastructure • Reduced implementation costs • Seamless passenger experience • Built-in security and reliability At SAM, we help authorities transform their current ITSO setups into comprehensive ticketing solutions that benefit both operators and passengers. 💡 Ready to explore how your authority can maximize its ITSO investment? Let's connect and discuss your ambitions for multi-operator ticketing. #PublicTransport #SmartTicketing #LocalGovernment #ITSO #DigitalTransformation #TransportTechnology

Great to have you onboard Passenger!

🚀 Transform Your Ticketing with SAM's New Procurement Framework Lot! 🚀 This Framework Lot provides SAM Members with the ability to call-off Account Based Ticketing Software to move their current ticketing proposition, such as Pay As You Go (PAYG) a "Truth on Card" solution, to "Truth on Server" — where fare and capping calculations happen seamlessly within a sophisticated back-office system. Here's why this matters: ✨ Efficient Fare Calculation: This ABT solution takes customer journey details from multiple sources to calculate fares and caps accurately without needing complex processes on the card itself. ✨ Configurable Reimbursements: Operators can set custom rules, ensuring they are reimbursed accurately and efficiently for every journey within the scheme. ✨ Flexible Supplier Options: With various trusted suppliers in the Framework Lot, SAM Members can access a wide range of options to meet their specific requirements. SAM's new Framework Lot equips members with the tools to improve service reliability, boost operational flexibility, and meet their customers' growing expectations. #AccountBasedTicketing #ABT #ProcurementFramework #SmartTicketing #TransportInnovation #SAM

🌟 Meet Jane, Our Customer Service & Finance Specialist 🌟 A valued member of the SAM team since 2019, Jane brought over 20 years of expertise in customer service and administration to our organization. With a background working in business support at Plymouth Local Authority, Jane now plays a pivotal role in SAM, managing our support desk and contact center to ensure both Members and customers receive exceptional service. Jane’s expertise extends beyond customer care. She collaborates closely with our accountants to oversee financial settlements and accounts, bringing her finance acumen to the team. Recently, Jane was instrumental in the delivery of the West of England's Birthday Bus project, showcasing her dedication to impactful projects. Originally from Bristol, Jane spent her childhood between Bristol and Plymouth. After earning her degree in Staffordshire, she returned to Plymouth with her husband, Graham, where they raised their three children. Now, Jane enjoys time with her teenagers, attending concerts, and indulging in shopping trips. Her eldest daughter recently embarked on a career as a Maths teacher, making Jane especially proud. In her free time, Jane loves long walks on the moors with her German Shepherd, Marley, who she also trains in agility. Jane is also a member of the Plymouth Ladies Charity Club, actively supporting fundraising efforts for disadvantaged children in the area. We’re grateful to have Jane’s energy, expertise, and commitment at SAM!

📢 Introducing the ETM Support Package – Helping Operators Maximise Smart Ticketing Value! SAM’s ETM Support Package is designed to help Operators get the most out of their ticketing equipment and ensure reliable service delivery. Whether provided by the Member or purchased independently, this package enhances performance, compliance, and data quality across ticketing schemes. 🔹 End-to-End Support: We support SME Operators with a stable, ITSO-compliant ETM Platform that aligns with BODS submissions and BSOG Uplift standards. 🔹 Data Quality & Compliance: Seamless back-office preparation and management ensures local authorities collect high-quality data for concessions and data-driven service planning. 🔹 Enhanced Reporting: Customisable sales and usage reports give Operators insights that drive smart service improvement. The ETMS support package gives operators the tools and support they need to excel. It is designed to keep ticketing efficient, compliant, and data-rich. #SmartTicketing #OperatorSupport #ETMPlatform #PublicTransport #SAM