Target Group

Happy New Year from Target Group! We're excited to kick off 2025 with renewed energy and focus. This year, we're committed to: ⭐ Elevating customer experiences through innovative digital solutions ⭐ Empowering clients with bespoke BPO and transformation services ⭐ Evolving our solutions to meet ever-changing industry needs ⭐ Supporting our colleagues with opportunities to grow and shine ⭐ Creating lasting positive impact in our local communities. Together with our parent Tech Mahindra, we're ready to embrace the opportunities the year ahead brings. Our strength lies in collaboration, commitment, and curiosity - the perfect toolkit for tackling whatever 2025 has in store! Here's to a year of progress and success for you and your teams also! #FinServ #BPO #NewYear #Transformation

🎄 What a festive day at Target Group! 🎄 Yesterday, we came together to celebrate the holiday season with some fun activities, delicious food, and plenty of surprises! 🍴 The Christmas buffet was a hit—everyone enjoyed a delicious spread 🧠 We tested our Christmas knowledge with a fun quiz! 🍫 Sweet treats galore—chocolate lovers had a blast! 🎁 The raffle draw gave some lucky winners a chance to take home amazing prizes. 🎅 Santa made a special appearance too (rumour has it, he was a bit shy)! 🔔 Bingo kicked off at 6pm, with plenty of friendly competition. It was a fantastic way to spread holiday cheer with our incredible team. Wishing everyone a Merry Christmas and Happy New Year! 🎉✨ #ChristmasCelebration #FestiveFun #TeamSpirit #HolidayCheer #TargetGroup #MerryChristmas

🚀 AI is Revolutionising Financial Services! 🚀 Our lovely Melanie Spencer discusses how AI is transforming financial services by addressing skills gaps, streamlining processes, and driving efficiencies. From predictive AI in data analysis to generative AI for content creation, the opportunities are vast. While AI presents challenges, such as regulatory gaps and cyber security risks - its potential is huge. AI is helping firms identify vulnerable customers, enhance fraud detection, and improve risk compliance. By working with robotic process automation (RPA), AI also boosts operational efficiency and service delivery. The future of financial services is AI-powered! Read more for insights. 👇 #AI #FinancialServices #Innovation #Tech #TargetGroup #CustomerExperience #Automation

2024 at Target Group: A year in review! As we approach the festive season, we're taking a moment to reflect on an incredible year at Target Group! Our colleagues across the UK, and our extended teams in Hyderabad, India and Riga, Latvia have been working tirelessly to deliver exceptional results for clients and customers. Here's a sneak peek at our action-packed 2024: 🏆 Clinched 5 prestigious awards 🎤 Delivered a keynote session at the Building Societies Association annual conference 🏎️ Hosted a successful Leader event with Woodhurst at Mahindra Racing HQ 🏙️ Delivered an advisor breakfast briefing at The Gherkin, London. But it's not all work and no play! Our amazing colleagues used their volunteering days to: 🌳 Plant trees for a greener future 🧒 Supported local children's charities 🧝 Dressed up as elves and wrapped presents for Noahs Ark Children’s charity. We've also journeyed across the UK and India to visit clients and collaborate. We celebrated milestones, and even saw brave colleagues skydive to raise £6000 for our chosen charity, Action for Children! 🪂 A massive thanks to all our colleagues for their hard work and dedication. We look forward to an even more successful and connected 2025! Check out our video to see these highlights and more! #TargetGroup2024 #YearInReview #ProudTeam #MakingADifference #TargetFamily

At Target Group, we're proud to play a small but meaningful role in bringing people together during the festive season. 🎄 Here's how we're making connections happen: 🚗 We process millions of car tax payments, helping you hit the road safely to reunite with loved ones 📺 Our TV licence payment solutions ensure families can gather around the telly for those classic festive films 📱 By facilitating phone payment plans, we're making it easier for you to stay connected with distant loved ones. Whether it's a journey home, a cozy movie night, or a heart-warming call, we're here to support the moments that matter most. From all of us at Target Group, we wish you a joyful and connected Christmas! #ChristmasConnections #TargetGroup #FestiveSeason #MerryChristmas

Our latest Client Satisfaction (CSAT) results are in! 🎉   We conduct our Client Satisfaction survey every six months to get valuable feedback. We're delighted to share that in our latest survey we maintained our highest-ever ‘Overall CSAT’ score of 4.1 out of 5. We also achieved a record equalling ‘Relationship CSAT’ score of 4.23 out of 5. These scores highlight the strong partnerships we're building with our clients. If you’re reading, thank you for your continued trust in us as we strive to deliver excellent outcomes and transform customer experiences. A huge thank you to our dedicated colleagues working hard to deliver for our clients, especially those recognised for going above and beyond (see word cloud below). 👏 You truly make a huge difference. ⭐ #ClientSatisfaction #Teamwork #CustomerExperience 

📰 The December Reg Agenda is out now! Jonathan Hole, Interim CRO at Target Group and Adam Woosey, our Compliance Business Partner, scan the regulatory landscape to bring you the latest ‘need to know’ developments so you stay up to speed and safe. Featured in this month's edition: ✔ FCA and FOS launches call for input on how to modernise the redress framework ✔ HM Treasury publishes the Chancellor’s new Remit Letter to the FCA’s CEO ✔ Final operational resilience rules for Critical Third Parties published by FCA,PRA & Bank of England ✔ PRA and FCA issue joint consultation, proposing changes to the remuneration regime ✔ FCA consultation (CP24/22) period begins, proposing an extension for motor finance complaints handling. For all this and more, get your copy by clicking the image below! 👇 And remember to hit subscribe so that you never miss an edition. 🔔 #Risk #RegAgenda #RegulatoryCompliance

Did you know your brain has to process billions of inputs daily? 🧠 In this sea of choices, how do you ensure you're making the best ones? Enter Behavioural Science – your secret weapon for smarter decision-making! Join our exclusive webinar to discover: • How Behavioural Science is transforming user experiences • Techniques to help your customers make better choices • Strategies to navigate decisions smarter and faster Sign up below! It'll be the best decision you make today* 👇 #BehaviouralScience #UX #DecisionMaking #InnovationInsights #FinServ *marriage proposals, adopting a puppy/kitten, or cracking open the Christmas chocolates early notwithstanding! https://lnkd.in/dfNXySgu

📢 WEBINAR: Just 4 days to go! Join us as we unlock the power of Behavioural Science in financial services: 🔹 Master user-centric design 🔹 Implement game-changing nudges 🔹 Create seamless customer journeys. We'll also share the hard won lessons learned when developing our award-winning mortgage origination solution! Featuring our experts Katie Pender, Melanie Spencer, Shruti Kamble, MBA and Kate Fisher. Don't miss out. Register here 🔗 https://lnkd.in/dfNXySgu #FinServUX #BehavioralScience #FinTechInnovation #Webinar

We're hosting From ordinary to extraordinary: Transforming UX in FinServ. Make sure to attend it on December 12. Last chance to sign up 👇