TWC Group

We Are Hiring!   Due to incredible growth over the last two years, we are delighted to be looking for a Head of Client Support Services. At TWC, we specialise in insight and data management services for wholesalers and suppliers within the wholesale channel. In this role, you will work closely with the TWC Commercial team to ensure that service levels are met and we continue to deliver industry leading client support. For full details, and to apply, visit: https://lnkd.in/eaJPJWFn #Job #Vacancy #Recruitment #ClientServices

Sarah Coleman & Tom Fender have been out in the brilliant top performing Nisa store in Stamford with Jonathan Rons and the C-Store Collective team- things to spot: 10m of soft drinks / protein shakes dispenser / Easter displays already / Lo and No / local beers / food to go / kids / oriental noodles / Japanese and American soft drinks / impulse PERFUME (yes really) / big night in and spirits on main display. So much goodness in this store. Huge congratulations to owner Siva and manager Don Nisa Retail Mike Igoe

Tanya Pepin was delighted to speak at this morning's The Wholesale Group supplier briefing. It was the first of a double header - she's back on stage again for this afternoon's session. While the economy is spluttering a bit, there are still plenty of growth opportunities in independent retail and foodservice/food-to-go. Data is likely to be wholesalers' and suppliers' 'best friend' in 2025 - let data do the hard work of identifying and quantifying growth opportunities. TWC Group is honoured and delighted to be the chosen data partner of The Wholesale Group. With continued thanks to Jessica Douglas Tom Gittins Coral Rose & Martin Williams and everyone at TWG!

Exciting news 🎉 As we move into 2025, we are delighted to share an exciting update about SmartView Convenience (SVC), our industry-leading market read for the independent convenience channel. We are now able to offer suppliers and wholesalers location specific data in addition to the core SVC market read service. We can now report sales sales with location data for up to 12,000 independent convenience stores, allowing you to put a laser focus on what is (and isn’t) working in store, to drive your performance. We believe this will give SVC subscribers an incredible advantage: having both SVC market read data plus the ability to analyse performance on a localised level. For more information please contact Sarah Coleman at TWC Group. #Insights #Wholesale #Convenience #Data

Many congratulations to all the winners and finalists at yesterday’s Cash and Carry Management Own Label awards. Tanya Pepin represented TWC Group at these prestigious awards. A big thank you to Martin Lovell and the team at C&C Management Magazine.

Happy New Year everyone! Here’s to a healthy, prosperous and exciting 2025. Yes there ARE headwinds and social/economic challenges facing wholesalers and their vast independent customer bases. But the sector has overcome similar challenges before and can continue to thrive. But…we probably need to use data better as a sector - the retail multiples are powering entire growth strategies using their vast data intelligence. (Sometimes, it’s not even ‘rocket science’ - it’s pretty common sense stuff). For wholesalers who want to follow a similar trajectory, we’d love to work with you. We ONLY work in wholesale and are passionate about it. Our team has 100+ years experience working in the sector. Wishing you every success in 2025! The TWC Team Tanya Pepin Tom Fender Richard Barr Sarah Coleman Jayne Webb Elaine Baker Kelly Pye Olly Brown Vicky Davies Chloe Bradford

Wishing all our clients, partners, industry friends and of course our wonderful colleagues a very happy and prosperous New Year! A really special 'thank you' shout-out to our clients and partners in 2024 - we are beyond grateful for your support this year and we look forward to working with you in 2025: CJ Lang & Son Limited James Hall & Co. Ltd Unitas Wholesale The Wholesale Group Fairway Foodservice Buying Group Caterforce Ltd The Country Range Group Sugro UK Morrisons Daily Cotswold Fayre | B Corp Booker Group Parfetts / Go Local United Wholesale (Scotland) Ltd Ramsden International Musgrave Coca-Cola Europacific Partners Red Bull KP Snacks Unilever Away From Home UK Suntory Beverage & Food GB&I AG Barr Group Boost Drinks Ltd Nestlé Cereals Foodservice UK Nestle Crosta & Mollica Swizzels Juul Labs Acosta Campari Group Aston Manor Cider Congo Brands WOW HYDRATE Calbee Group UK Ltd Euro Food Brands Mars Sazerac UK Premier Foods ICB Distillers Avène Budweiser Brewing Group UK&I

Well a little bit of good news as we head towards the end of 2024. Our SmartView Convenience (SVC) market read is reporting a slight upturn in sales (volume and value) in the 13 weeks to 1st December 2024 (not in all categories, but in many). SmartView Convenience is the most reflective market read of independent convenience stores in the sector. If you need reliable channel data to de risk channel stragegies, or accurately quantify 'size of the prize', or measure return on investment for marketing/field sales activity we'd urge you to take a look....and book a discovery call with Sarah Coleman or your TWC Group account manager (Kelly Pye, Elaine Baker, Jayne Webb, Olly Brown) Christmas and year end trading figures will be available in about 3 weeks time. If you would like to be added to our SVC mailing list to receive sector performance updates quickly, please reply with 'yes please' to this post. And within a week, we will have some very big news to share. Happy New Year to our growing list of SVC supplier subscribers as well as wholesaler subscribers Booker Wholesale Retail Colm Johnson & Unitas Wholesale Cheryl Hope Victoria Lockie. And as always, thank you to our SVC partners Gerry Hooper & Peter Marriott. #data #independents #convenience #wholesale

Merry Christmas from TWC 🎄 2024 has been an incredible year for TWC, culminating in us being awarded The Best Service Provider of the year at last month’s FWD Gold Medal awards, voted on by wholesalers. This success would not have been possible without the loyalty of our clients, the support of the industry and the dedication of our staff – we have a really close knit team dedicated to deliver against the needs of all of our customers.   We have lots of really exciting new products getting ready to launch in 2025….but more of that in January. #MerryChristmas #Wholsale #Convenience #Research

I have attended lots of hospitality industry events in recent months (Arena the hospitality networking association, Simon Stenning, Chris Sheppardson, Entrepreneur's Partnership, Caterforce Ltd conference) and there is a consistent message of needing to work hard in 2025 to find growth opportunities. But what if many of the growth opportunities are sat right in front of our eyes (or counters, tables, bars)? I dine out a lot and for months I've sat 'in premise' thinking 'if a member of staff was to ask me if I wanted another glass of wine, or something to go with my coffee, or have a mini starter of olives/bread & oil to nibble on while reading the menus' I'd probably have said 'yes'. This got me and Mark Bentley talking last week - am I expecting too much, or do others feel the same as me? So we at TWC Group polled the nation last week and spoke to 752 UK adult consumers (natrep) to find out whether they experience the same when dining out - ie they end up spending less than they were going to, willing to or intending to, not because the outlet was cheaper than expected, but because the service was too slow or for other operational reasons. The answer? Almost 35% of consumers who dine out (which is 87% of the UK population, by the way) say they have spent less than intended on some of their recent meals out. This post is not aimed to be critical - it is aimed to trigger debate about 'customer spend optimisation per visit' (CSOV). We should recognise and applaud those outlets which really succeed in delivering the highest CSOV - those operators which enable customers to spend what they were going to spend (and some). The photo is of a TWC Christmas lunch last week at The Humble Grape (Fleet St). The team working that day were terrific - always enquiring whether we needed or wanted anything else. Talking to my good friend (and ex colleague) Blake Chapman on Monday, he highlighted a local pub to him which appears to have someone working there whose primary role is to walk around each table and ask guests if they'd like another drink/snack/coffee etc. Hope this post provides food for thought.....we will be launching a full research insights programme for 2025 in January. Contact us for more information as we attempt to report 'the what and the why' (what happened and why it happened). #research #insight #wholesale #foodservice Tanya Pepin Richard Barr Sarah Coleman Jayne Webb Kelly Pye Elaine Baker Olly Brown PS Andy Dixon and I met yesterday to scope out a review of the foodservice sector 2024/25 (we'll share it with you in the New Year).