Voicescape

As the year comes to a close, everyone at Team Voicescape would like to take a moment to say a heartfelt thank you to each and every one of you for your incredible support this year. Your encouragement, engagement and trust means the world to us! ❤️ We’re very excited about what the new year will bring with some huge announcements planned, and we can’t wait to share them with you! Until then, we wish you a very Merry Christmas and a bright start to the New Year! 🎄 See you in 2025! 🎉 #TeamVoicescape #2025

In case you missed it: Add this to your winter reading list! ⬇️🎅

🎧 In case you missed it... The latest episode of The Social Housing Podcast is live, and it's packed with crucial insights on how AI is transforming the social housing sector. See our MD/ hosts thoughts below! Thinking about step changing your processes with innovative technology in 2025? 🎧 Listen now: https://hubs.li/Q02_BKlB0 🎬 Watch now: https://hubs.li/Q02_BMM20 #TeamVoicescape #AI #Innovation #Leadership #TechForGood

🚀 The Income Innovation Day 2025 We’re excited to announce Voicescape’s must-attend event of 2025! 🏠 Join us in Birmingham on Thursday 6th February for an inspiring day focused on advancing the future of social housing collections. What to Expect: Keynote Speaker: Ian Wright, Chief Executive of Disruptive Innovators Network will talk all things innovation and how to take inspiration from outside of the sector. 🎤 Networking and customer voice: Voicescape users, including Christian Hartley from Stockport Homes, will be sharing insights on how they have levelled up their services to tenants. 📈 Your Income roadmap: How to start or continue your journey with Voicescape’s income solutions, providing a full 360 income offering. ✔️ Delicious Breakfast & Lunch: Enjoy great food and drinks while you learn. 📍 Location: The Hyatt Regency, 2 Bridge Street, Birmingham, B1 2JZ 🕘 Time: 9:30am - 3:30pm 🚆 Closest Station: Birmingham New Street Sign up now and reserve your spot—this is proving to be a popular event! https://hubs.li/Q02_BGSG0 This is your chance to explore the latest innovations in social housing income solutions and connect with other industry leaders in the new year. Don't miss out! ⌛ #TeamVoicescape #IncomeInnovation #InnovationInHousing #TechForGood

🎄What does it take to transform the way a leading housing provider connects with its tenants? For Stockport Homes, it’s all about driving quality conversations while staying ahead of the curve. Despite being one of the country’s top-performing landlords, they knew there was room for innovation – and that’s where Voicescape’s award-winning Caseload Manager stepped in. 👈 With a 40% reduction in case volumes per officer and more time to support tenants in need, their story is a testament to how technology can drive better outcomes for communities.💪 Read the success story to discover how our award-winning solution is reshaping the future of caseload management: https://hubs.li/Q02_BFQ50 #TeamVoicescape #12DaysOfChristmas #TechForGood

🚀 The Income Innovation Day 2025 We’re excited to announce Voicescape’s must-attend event of 2025! 🏠 Join us in Birmingham on Thursday 6th February for an inspiring day focused on advancing the future of social housing collections. What to Expect: Keynote Speaker: Ian Wright, Chief Executive of Disruptive Innovators Network will talk all things innovation and how to take inspiration from outside of the sector. 🎤 Networking and customer voice: Voicescape users, including Christian Hartley from Stockport Homes, will be sharing insights on how they have levelled up their services to tenants. 📈 Your Income roadmap: How to start or continue your journey with Voicescape’s income solutions, providing a full 360 income offering. ✔️ Delicious Breakfast & Lunch: Enjoy great food and drinks while you learn. 📍 Location: The Hyatt Regency, 2 Bridge Street, Birmingham, B1 2JZ 🕘 Time: 9:30am - 3:30pm 🚆 Closest Station: Birmingham New Street Sign up now and reserve your spot—this is proving to be a popular event! https://hubs.li/Q02_BGSG0 This is your chance to explore the latest innovations in social housing income solutions and connect with other industry leaders in the new year. Don't miss out! ⌛ #TeamVoicescape #IncomeInnovation #InnovationInHousing #TechForGood

❄️ Essential Winter Checklist for Social Landlords: Supporting Tenants with Care and Security As temperatures drop and living costs rise, many tenants face increased challenges. Housing associations play a vital role in ensuring tenants stay warm, safe, and financially supported. Our Winter Checklist covers essential practical support for your communities this season, from accessing winter fuel payments to addressing energy efficiency, unclaimed benefits, and wellbeing.🤝 Key Steps Include: • Helping pension-age tenants access Winter Fuel Payments & Pension Credit • Supporting tenants in homes with low EPC ratings • Ensuring financial benefits aren’t missed • Assisting with Universal Credit transitions • Preventing isolation through proactive outreach Voicescape’s tools, including Engage and Caseload Manager, help housing associations connect with tenants quickly, empowering them with the support they need this winter. Stay ahead of the cold and ensure no tenant is left behind! Reach out to us to learn more, and read our latest blog: https://hubs.li/Q02_zGd-0 Happy reading!♨️ #TeamVoicescape #WinterSupport #SocialHousing #TenantWellbeing #TechForGood

Year-to-date engagement figures are in for one our trusted Local Authority clients, and the impact speaks for itself! 🏆 The Council's dedicated Financial Assessment team reaches out to residents in need of financial assessments for care services—a vital step in preventing unaffordable charges and avoiding arrears in Adult Social Care.📈 They’ve shared with us how our technology has helped "modernise" their service, clearing backlogs and transforming the way they support their community with a huge 90% engagement rate! 🗣️ A huge thank you to the Council and their team for their collaborative work which is helping revolutionise their services - together, we’re making a real difference. 🌟 #TeamVoicescape #12DaysOfChristmas #TechForGood

🎄With over 49,000 homes to manage, Platform Housing Group partnered with Voicescape to streamline essential gas and electrical safety checks through our award-winning Compliance solution. The results speak for themselves: 🔑 No-Access rates slashed - 56% reduction 🙌 Tenants in control and happier than ever - 96.4% customer satisfaction rate 💡 Efficiency unlocked – ROI in just 6 months Through smart automation and proactive communication, Platform is creating safer, happier homes and the team are loving it! Philip Trickett, Heating Services Delivery Manager & EICR Delivery said: “Voicescape Compliance has helped Platform Housing reduce no-access rates and improve tenant satisfaction by streamlining appointment scheduling and giving tenants greater control. This efficient solution supports their commitment to safe, compliant homes while reducing costs and enhancing service delivery.” Check out the success story here: https://hubs.ly/Q02_fnL_0 #TeamVoicescape #12DaysOfChristmas #TechForGood

As our 12 Days of Christmas campaign continues, we thought today we'd bring you a gift... another new case study!🎄❄️ We're delighted to share with you our latest Collections success story with our good friends over at Homes In Sedgemoor !🤝 Faced with rising demands and reduced resources, Homes in Sedgemoor needed a smarter way to manage rent collection. By implementing Voicescape Collections, they automated early-stage arrears management, impressively reduced their arrears from 1.52% to 0.79%, and brought evictions down from 19 to zero in just two years!📈 Even during COVID-19 and the cost-of-living crisis, their income team maintained outstanding results, proving that proactive engagement makes all the difference.⭐ Discover how automation helped our trusted client collect with care and improve tenant relationships in our latest release: https://hubs.li/Q02_4Hb-0 #TeamVoicescape #12DaysofChristmas #TechForGood