Vulnerability Registration Service

  The Vulnerability Registration Service would like to wish all a Merry Christmas and a Happy New Year.   We feel that there have been great strides in tackling the challenges of managing vulnerable customers in 2024 and that ‘doing the right thing’ is now high on the agendas of businesses from all sectors. We are delighted that our growing database, partnerships and new users of VRS data reflects this. We were thrilled to announce our partnership with TransUnion earlier this year – we see this as a leap towards collaborative data sharing about vulnerable individuals.   We know that vulnerability is not a clear cut problem to tackle – we’re moving away from dealing the business rules and processes that we are used to adopting and dealing with how life events, emotions and health impact upon people’s financial and mental wellbeing.   Please contact us if you feel that now is the time to start using the VRS to help identify vulnerable customers and we’re also running training events to help start to understand the ways in which, once vulnerability has been identified, we can support those customers. Click here to register for any of our training sessions on the 8th, 15th or 22nd of January. https://lnkd.in/eBKghqyC

Helen spoke to Mega AI this week about the challenges of creating a business from scratch, and her hunger for helping vulnerable people.

It's great to be working with these guys - they really do put their customers first and do the right thing for them. #digitaldra #vulnerability

Mental Health and Financial Difficulty Training and Awareness. The Vulnerability Registration Service is running two sessions on Mental Health and Financial Difficulty on the 4th December and 8th January, 10-11.30. To register, please visit:https://lnkd.in/eBKghqyC We know that mental and financial wellbeing often go hand in hand. We will be looking at: - The links between mental health and financial hardship - What the Vulnerability Registration Service data is telling us about people who are struggling - Credit data indicators - Empathy and engagement - Steps to help customers and signposting The session will be relevant to anyone involved in the management of #vulnerablecustomers, #customerexperience, #customerservice, #customerjourneys, #collections, #arrears, #consumerduty

Mental Health and Financial Difficulty Training and Awareness. The Vulnerability Registration Service is running two sessions on Mental Health and Financial Difficulty on the 4th December and 8th January, 10-11.30. To register, please visit:https://lnkd.in/eBKghqyC We know that mental and financial wellbeing often go hand in hand. We will be looking at: - The links between mental health and financial hardship - What the Vulnerability Registration Service data is telling us about people who are struggling - Credit data indicators - Empathy and engagement - Steps to help customers and signposting The session will be relevant to anyone involved in the management of #vulnerablecustomers, #customerexperience, #customerservice, #customerjourneys, #collections, #arrears, #consumerduty

#Vulnerabilitytraining Vulnerability Registration Service is offering some short #training and #awareness sessions in December and January for anyone dealing with #vulnerablecustomers or trying to determine how to manage customers when vulnerability has been identified. Click here for more details and to register: https://lnkd.in/egMDhQAU If you previously registered and did not receive an email confirmation could we ask that you resubmit your request. We know that identifying vulnerability in customers is only the start of a process – understanding how to manage vulnerable people appropriately through the customer journey is a challenge facing all service providers. We are delivering a series of training and awareness sessions particularly for those of us in direct customer facing roles but also for those who are engineering customer experience paths. The first three sessions will focus on - Mental health and financial difficulty - Accessibility - Economic abuse, coercion, life events, carers The sessions will focus not just on identifying those in difficult circumstances but also to help pinpoint where those circumstances are relevant to you as a service provider, how you can adapt your treatment of those customers to ensure the right outcomes and how you can signpost those customers to ongoing support. The training and awareness sessions take into consideration the obstacles common to all sectors in vulnerable customer management from customer acquisition through to claims and collections. If you’d like bespoke sessions for your teams please let us know at Info@the-vrs.com https://lnkd.in/egMDhQAU #training #vulnerability #outcomes #customerservice #consumerduty #customerjourney #customerexperience #vulnerablecustomers #vulnerableconsumers #identifyingvulnerability #vulnerabilitytraining

Carers UK State of Caring Survey 2024 illustrates why service provides really need to focus on supporting unpaid carers and why Vulnerability Registration Service introduced an Unpaid Carer flag to our dataset earlier in the year. The survey highlights the plight of carers - not just impacting significantly on the financial wellbeing but also on their own mental health.

Vulnerability Registration Service is offering some short #training and #awareness sessions in December and January for anyone dealing with #vulnerablecustomers or trying to determine how to manage customers when vulnerability has been identified. Click here for more details and to register: https://lnkd.in/egMDhQAU We know that identifying vulnerability in customers is only the start of a process – understanding how to manage vulnerable people appropriately through the customer journey is a challenge facing all service providers. We are delivering a series of training and awareness sessions particularly for those of us in direct customer facing roles but also for those who are engineering customer experience paths. The first three sessions will focus on - Mental health and financial difficulty - Accessibility - Economic abuse, coercion, life events, carers The sessions will focus not just on identifying those in difficult circumstances but also to help pinpoint where those circumstances are relevant to you as a service provider, how you can adapt your treatment of those customers to ensure the right outcomes and how you can signpost those customers to ongoing support. The training and awareness sessions take into consideration the obstacles common to all sectors in vulnerable customer management from customer acquisition through to claims and collections. If you’d like bespoke sessions for your teams please let us know at Info@the-vrs.com https://lnkd.in/egMDhQAU #training #vulnerability #outcomes #customerservice #consumerduty #customerjourney #customerexperience #vulnerablecustomers #vulnerableconsumers #identifyingvulnerability #vulnerabilitytraining

It's wonderful to see services supporting consumers brought together and working cohesively to provide a seamless experience for individuals who are struggling with vulnerability and financial hardship. This partnership with IE Hub is a welcome addition to the suite of one-stop help already provided through the HHS VRS initiative. Dylan Jones Derek Owen Mark McElvanney

The Chartered Insurance Institute has highlighted the need for insurers to be able to identify vulnerability in their customers. We would encourage insurers to work with the Vulnerability Registration Service to answer this need and use our service to understand their customers' circumstances https://lnkd.in/eFMggerS Chartered Insurance Institute #insurance #vulnerability #consumerduty #vulnerablecustomers