&us

As 2024 draws to a close, all of us here at &us would like to wish you a peaceful and relaxing festive break ☃️ A big thank you, as ever, to our incredible team, and everyone we've collaborated with over the past year. Take good care, and we’ll see you in 2025! 🎄🎆

How can breaking your ‘rivers of thinking’ enable creativity? 🏞️ We ran a session together with British Heart Foundation, focused on harnessing the power of creativity. It was great to see everyone engage with new methodologies and ways to create environments where ideas flow naturally 💡 Want us to run a similar session for your team? Get in touch with us here: https://bit.ly/3Dnor6X

How could AI speed up the long and arduous task of mortgage approvals for lenders? ⚡️ It's important to get the balance right by automating what’s safe to automate and making the human decision-making process easier and faster. Swipe across for our ideas, or comment ‘mortgage’ to get the full guide 📖

Mortgage Innovation: Ones to Watch 👀 Take a look at MortgagX | AI Mortgage App - which utilises several integrations and automations to speed up data entry, transaction reports, credit reports, and ID verification to streamline the mortgage experience for home owners, brokers and lenders. It can also match clients with optimal mortgage products based on their financial profiles, and provide advice in their mobile app with the use of their AI-powered virtual assistant 📱 Click here for the full list of mortgage innovators and find out how they're shaking up the industry 👉 https://bit.ly/4eAzx5p

Mortgage borrowers often turn to brokers due to confusion and underserved needs – costing lenders £1bn in commissions every year 🤯 How could AI help you meet emerging customer needs and deliver more tailored advice, support and offers so that customers come to you first – and not a broker? Swipe across for our ideas, or comment ‘mortgage’ to get the full guide 📖

Last week, Ben Ingram and I participated in the MAUX Society's panel at University of the Arts London. We discussed qualitative and experimental research in UX, sharing our approach to design research and strategy at &us. We had a fascinating discussion about AI's role in qualitative research, the evolving place of design research in our industries, and how experimental methods help us reveal rich insights about environments, situations, and people. A highlight for me was hearing Mansi Chottani describe how she used the body-storming method — having Dyson's engineers wear long-hair wigs while testing the Dyson hair dryer. Thank you, Teddi Wang and the MAUX Society, for having us — it was a pleasure co-paneling with Mansi Chottani, Ben Schofield, Simon Robert and Cristele Saric.

Mortgage Innovation: Ones to Watch 👀 Meet Coadjute - in a fragmented property market, Coadjute's network is designed to connect all parties and systems involved in the homebuying journey. It enables those involded to share documents quickly and securely using distributed ledger technology, speeding up and streamlining the process for everyone 🔒 Click here for the full list of mortgage innovators and find out how they're shaking up the industry 👉 https://bit.ly/3AQFvBi

Here at &us we love to get creative and break out the Lego whenever we can 🧱 The Lego Serious Play methodology plays a key role in many of our workshops, helping teams uncover insights, solve problems, and strengthen communication 💬 That’s why we couldn’t be happier to take part in the #BuildToGive campaign. For every Lego heart built and shared on social media, the LEGO Group will donate a Lego set to a child in need ❤️

The mortgage process is a real pain for lenders and borrowers alike 🤕 But what if you could grow trust, improve the application experience, and personalise with AI? The &us Greenhouse is a lean, cost-effective way to explore, test and prioritise a range of ideas to improve your mortgage offering – fast. Head here to get started 👉 https://bit.ly/498u6cH

"Explainable AI focuses on the human aspect of artificial intelligence, not just what the machine is saying but why it’s saying it" ...but how can that benefit the mortgage industry? 🤷♂️ We're on the hunt for innovators who are helping to improve the mortgage process for borrowers and lenders. That's why we recently caught up with Veronica Breene from Vesta Insights to hear about how their Juno platform is paving the way for more equitable lending processes, thanks to AI. Watch the full interview here: https://bit.ly/3CU3Uqo