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"Even though we have not completed our SDI journey, we are already seeing tangible benefits that are a direct result of the work we have completed with SDI's #support, notably an increase in customer and employee satisfaction! 🎉 John, our SDI #consultant, has been a key player in our journey, and we’re genuinely thankful for his support and expertise." — Phil M., Magenta Living ⚡ Need help focusing on what’s important and implementing changes? ➡️ Learn more about starting your continual service improvement journey with SDI! 👉 https://loom.ly/YWcTIck #servicedelivery #ITSM #serviceimprovement #processes #CX