17-15 Kazugacho, Atami City, Shizuoka Prefecture, 413-0005, JapanView Hotel Details
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Prince Smart Inn Atami Guest Reviews
4.3/5
Very Good
237 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.0
Cleanliness4.5
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All reviews(237)
Positive reviews(223)
Reviews with photos/video(70)
Convenient location(61)
Easy to get around(29)
Awesome amenities(27)
Well designed(10)
Well decorated(9)
Tasty food(9)
Parking difficult(7)
Close to train station(6)
Negative reviews(14)
Ying Kit
Double Room
Stayed in Jul 2024
Travel with friends
27 review
4.0/5
Very Good
Posted on Jul 27, 2024
Conveniently located near the station with small room, simple breakfast.
Response from Property: Thank you very much for staying at Prince Smart Inn Atami. Also, thank you for your review. We will continue to strive to improve our services. looking forward to seeing you coming again.
Guest User
Double Room
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 20, 2024
Service staff polite and helpful. Provided us with a flask willingly and was always cheerful and welcoming each day
Breakfast was basic but good enough. Location was very convenient. Restaurants easily accessible
Response from Property: Thank you for staying at Prince Smart Inn Atami.We are glad that you enjoyed your stay.We look forward to seeing you again.
ChiuYin Man
Twin Room
Stayed in Feb 2024
Couples
5 review
4.0/5
Very Good
Posted on Mar 7, 2024
Room is clean and comfortable. facilities are new,but parking space is not free and the access is limited to 10pm before only, and the room rare is quite whichq high similar to Tokyo, not sure if it was because of the fireworks. The firework is stunning btw!
Response from Property: Thank you for staying with us. Fireworks displays are held all year round in Atami, and the winter fireworks are also very beautiful. Please come visit us again.We look forward to seeing you again.
Guest User
Twin Room
Stayed in Nov 2024
Solo travellers
2 review
4.2/5
Very Good
Posted on Nov 15, 2024
.
Very nice room and location!
But you cannot store luggage after check out
Response from Property: Thank you for staying at Prince Smart Inn Atami.I'm glad you liked the room and location.Regarding luggage storage after check-out, we will use this as a reference for future improvements.We look forward to using your service when you come to Atami.
Liane
Double Room
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 30, 2024
Super new and comfortable, great location close to the station, very easy check in and out.
Guest User
Twin Room
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on Apr 20, 2024
We stayed at the hotel for the Atami Fireworks. Location is a nice easy walk down the slopes to the shopping streets. Plenty of amenities nearby. Room was clean and the space was well thought out. Staff is helpful. The carpark attendant that day wasn't the most friendly but that didn't spoil the stay.
We were recommended not to drive to the pier for the fireworks because of traffic jam, which turns out to be true as cars were waiting just get out of carparks. However, it's a steep walk back after the fireworks as we followed google maps for the shortest route back but it surprised us with stairs. Could be an easier walk if we had retrace our steps although the distance would be longer.
Response from Property: Thank you for staying with us. We hope you were able to see the fireworks beautifully. Atami has many slopes and steep stairs, so we recommend that you take the slope, even though it is a long way around.We apologize for any inconvenience caused by the parking lot staff. We will instruct all staff members to avoid such incidents in the future. Thank you very much for your stay.
Anonymous User
Double Room
Stayed in Nov 2024
Family
3 review
3.7/5
Posted on Dec 24, 2024
Staff are not very friendly and helpful...
Response from Property: Thank you very much for choosing Prince Smart Inn Atami. We apologize for any discomfort you may have experienced with our staff. We will make every effort to improve the situation in the future.
Guest User
Twin Room
Stayed in Mar 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Mar 25, 2024
Very close to Atami station.
Enough parking lot
Free and simple breakfast
Highly recommended.
Wan
Twin Room
Stayed in Feb 2024
Travel with friends
3 review
3.5/5
Posted on Feb 19, 2024
Good location. Not environmental friendly as using lot of instant materials like paper cups...
Guest User
Twin Room
Stayed in Jan 2024
Family
1 review
3.0/5
Posted on Feb 1, 2024
This hotel has minimum service. The room is small and is of weird layout. The included breakfast is too simple to be a “breakfast “. And, you can not temporarily store your luggages after checking out. We are not impressed by this hotel at all!
CAUCHO
Double Room
Stayed in Jan 2024
Solo travellers
2 review
1.5/5
Posted on Jan 29, 2024
Staff is not friendly , do not cooperate, for all questions answered no.
Did not explain at what time breakfast begins, did not present wifi password and so on
No cattle in the room, no adapter, no internet, poor breakfast
Not possible to leave a luggage after check out even for 1 hour.
Disaster hotel..Do not recommend
Zhang
Twin Room
Stayed in Sep 2023
Couples
14 review
4.7/5
Amazing
Posted on Sep 25, 2023
Location is very convenient near train station and bus station. A lot of shops at the train station so easy get food. When you come out from train station building just turn left and walk straight , after pass bus station you will see the hotel building.
Response from Property: Thank you for staying with us. The hotel is very conveniently located close to the train station and shopping streets, so we encourage you to stay here as a base for sightseeing. We look forward to welcoming you back again.
Guest User
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 2, 2023
The location is second to none, less 400m to JR station, right next to bus terminal, with eateries and shops around… The hotel is new with sparking facilities. Only the breakfast is blank
Rafael wang
Double Room
Stayed in Nov 2023
Couples
44 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Room in a good place and Atami fireworks fair is worth to visit.
Uwaeki
Twin Room
Stayed in Jul 2023
Family
8 review
3.2/5
Posted on Aug 6, 2023
Nothing special, just as normal hotel as you can get- close enough to the station
Response from Property: Thank you very much for staying at Prince Smart Inn Atami. We will continue to strive to provide you with satisfactory service. We sincerely look forward to serving you again.