DoubleTree by Hilton Kyoto Higashiyama

DoubleTree by Hilton Kyoto Higashiyama Reviews

DoubleTree by Hilton Kyoto Higashiyama

1-45 Honmachi Higashiyama-ku, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 6050981, JapanView Hotel Details
DoubleTree by Hilton Kyoto Higashiyama
DoubleTree by Hilton Kyoto HigashiyamaDoubleTree by Hilton Kyoto HigashiyamaDoubleTree by Hilton Kyoto Higashiyama
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DoubleTree by Hilton Kyoto Higashiyama Guest Reviews

4.6/5
Great
272 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(272)
Positive reviews(257)
Reviews with photos/video(84)
Convenient location(27)
Easy to get around(26)
Delicious breakfast(25)
Well designed(15)
Close to metro(13)
Average sound insulation(11)
Friendly front desk staff(9)
Relaxing hot springs(8)
Negative reviews(15)
Wei Siang
Premium Twin Room
Stayed in Nov 2024
Family
7 review
4.7/5
Amazing
Posted on Dec 24, 2024
Hotel overall good, I like the design. The counter staff, Ms Ly is very helpful, breakfast variety can be improve.
Response from Property: Thank you for your feedback!We're delighted to hear that you enjoyed the overall design of our hotel and found our staff, especially Ms. Ly, to be helpful. We appreciate your suggestion regarding the breakfast variety and will certainly take it into consideration as we strive to enhance our guests' experience.We hope to welcome you back soon!
Guest User
King Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Our stay at DoubleTree by Hilton Kyoto was truly memorable. The service was outstanding, with staff who were not only professional but also warm and attentive to every detail. The room was spacious, clean, and elegantly designed, reflecting the serene atmosphere of Kyoto. The hotel’s amenities were top-notch, and the welcome cookies added a delightful touch to the experience. Its location offered easy access to Kyoto’s cultural landmarks while still providing a peaceful retreat after a day of exploring. Highly recommend for a perfect balance of comfort and excellent service in Kyoto!
Response from Property: Thank you for your kind review of your stay with us. We are delighted to hear that you had a truly memorable experience and that our service, amenities, and overall atmosphere exceeded your expectations. We hope you had a wonderful time exploring the cultural treasures of Kyoto, and we look forward to welcoming you back in the future.
Guest User
Twin Room
Stayed in Oct 2024
Other
3 review
1.7/5
Posted on Nov 24, 2024
Significantly over-rated and over-priced. It is ironic that you stay in an International-chain hotel (under the Hilton Group) in Japan, you receive the US fast-food-style services, with standards a far cry from other leading Japanese local hospitality groups. We were allocated to a lower level room on Floor 2, literally in parallel to the pedestrian outside the window. So be prepared there will be no privacy if you don’t draw the curtain. Not to mention noises of traffic. I start to wonder why every time I book from Ctrip.com, I am always assigned to a lower-floor room wherever in Japan. Is it prejudice towards Chinese tourists? Or is C-Ctrip considered a 无良商家 that has been essentially blacklisted by Japanese hotels?
Response from Property: Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the disappointing experience you had. It is clear that the room allocation and service quality did not meet your expectations.Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future.
Hannah
King Room
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The hotel location is super convenient and very easily to get to anywhere. You can find 7-eleven etc supermarkets so easily.I will stay again this hotel next time.
Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We look forward to welcoming you back to DoubleTree by Hilton Kyoto Higashiyama.
Ka Yan Sandy
King Room
Stayed in May 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Good location, clean room, beautiful space. Helper & friendly staffs. Fluent in English. Great service. Wonderful hotel!!! We love the beautiful Japanese style design room, less is more. 🍪 Lovely welcome cookies 🍪 Room Service is Perfect👍🏻reasonable price 👏🏼 I really enjoy the meal. The onsen facilities are outstanding👍🏻👍🏻👍🏻 It’s perfect for relaxing after a long day of exploring Kyoto. We would stay here again.
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.
Guest User
King Room
Stayed in Feb 2024
Couples
10 review
4.7/5
Amazing
Posted on Mar 7, 2024
Located in a slightly quieter area, but three major convenience stores were across the road. The staffs were nice and helpful and we love the room design.
Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.
Guest User
Deluxe Twin Room With Tatami Space
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 7, 2024
The hotel is very new and tidy, good vibes, would be great if rooms can be bigger!
Response from Property: We are honored that you chose the DoubleTree by Hilton Kyoto Higashiyama amongst the many hotels in Kyoto.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Ansonnnnc
King Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 2, 2024
All the hotel staff is super helpful. Nice location, would love to stay here again.
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We are truly honored to learn you have enjoyed our facilities, services and view from the room. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
YIP
Deluxe Twin Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Very good services and hotel facilities. My wife and I will definitely come again next round.
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We greatly look forward to welcoming you back again soon.
Simon Lamyc
Deluxe King Tatami Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Very large and clean room my stay at double tree was indeed very comfortable .
Response from Property: Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality.We greatly look forward to welcoming you back again soon.
Kely M
Premium Twin Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Very nice hotel. Staff friendly and food delicious High recommended
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers.We hope to have the pleasure of welcoming you back again in the future.
Guest User
Deluxe Twin Room
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on Jul 4, 2024
Room is quite small for family. Breakfast is good and staffs are nice
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Frank
Premium Twin Room
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 28, 2024
clean, modern, and japanese architecture
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Guest User
King Room
Stayed in Nov 2023
Other
6 review
4.7/5
Amazing
Posted on Jan 11, 2024
location ok have convenience store nearby hotel room is fine new and japanese style
Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We greatly look forward to welcoming you back again soon.
Guest User
King Room
Stayed in Feb 2024
Couples
15 review
4.7/5
Amazing
Posted on Mar 21, 2024
Very nice hotel, clean and the breakfast was great.
Response from Property: Thank you for staying with us and sharing your experience.A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama.
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