Palace Gate Hotel & Residence By EHM Reviews

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your thoughtful review! We’re thrilled to hear you appreciated the spacious room and the convenient location near Wat Botum Park, the Royal Palace, and the waterfront. It’s also great to know that our staff left a positive impression with their kindness and helpfulness – we’ll be sure to pass along your kind words.While you didn’t get a chance to use the pool or gym, we hope you’ll have the opportunity to enjoy them during a future stay. We’re glad the nearby tuktuk service made it easy for you to explore the city.Thank you for staying with us, and we hope to welcome you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Chinn Thida, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your recommendation! We're thrilled to hear that you enjoyed your experience and that you would recommend us to couples and tourists. It means a lot to us. We hope to welcome you back again soon!Yours Sincerely, Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback. We appreciate you choosing our hotel for your transit stay. We're sorry to hear that some aspects of your experience did not meet your expectations. We continuously strive to improve our facilities, and your comments about the lighting and overall condition of the hotel have been noted for future enhancements. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Safe travels!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear RAVY VUTH, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay, especially our cleanliness, hygiene, and the excellent service provided by our staff. It's wonderful to know that you liked our breakfast as well – we strive to offer a great start to your day!We look forward to welcoming you back for another enjoyable experience.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Saay Smiles, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed our location and that our security guard made a positive impact on your stay. We apologize for the experience you had with the receptionist during this visit – this isn’t the level of service we strive to provide. Rest assured, we will address this with our team to ensure a more welcoming experience for all our guests. We truly appreciate your loyalty and look forward to providing you with an even better experience on your next visit!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Phillips, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your feedback! We're delighted to hear you found the hotel lovely. We understand that location can play a big role in your experience, and we're glad you’ve found a preference in our other property. Both of our locations are designed to offer unique experiences, so we appreciate your perspective. We hope to welcome you back to either property soon and provide you with another enjoyable stay!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Huyleang, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind words! We're thrilled to hear you enjoyed our service, convenient location, and the beautiful view. We're especially glad you found the bed comfortable—your comfort is our priority! We look forward to welcoming you back soon. Yours Sincerely,Mr. SENG SeilaOperations ManagerPalace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our spacious and clean rooms, along with the city view. Our team takes pride in providing friendly and helpful service, and it's great to know that you found our building design charming and breakfast selection satisfying. We look forward to welcoming you back on your next visit to Phnom Penh!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spaciousness of your room/suite and appreciated our hotel's location.We apologize for the stale and dusty smell you encountered in the room. Your feedback is invaluable to us, and we will address this issue with our housekeeping team to ensure that all rooms are thoroughly aired and cleaned, even when they are not in use for some time.We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear you enjoyed the room and breakfast. However, we sincerely apologize for the oversight in the cleanliness of the shower and sink. This is not up to our standards, and we will address this issue with our housekeeping team to ensure it doesn't happen again.Regarding the policy about drinking areas, we understand your frustration and appreciate your input. We will review this rule with our management team to see if adjustments can be made to enhance our guests' experience.We value your feedback and hope to have the opportunity to welcome you back for an improved stay in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind review! We're thrilled to hear that you enjoyed our location and found our staff professional and courteous. Your recommendation means a lot to us, and we're glad you felt you received great value during your stay. We look forward to welcoming you back soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM