Hill Via Hotel (Yanji Yanbian University Normal Branch) Reviews

Response from Property: Thank you so much for your kind feedback. We're always happy to hear that our service has brought value to your experience. Your comments are highly appreciated and have been shared with our team.We're committed to ensuring that each and every one of our customers receives the best possible service, and your feedback helps us to continue improving. If there's anything else we can do to make your experience even better, please don't hesitate to let us knowYanji is a city with ethnic characteristics. Thank you for liking Yanji and our hotel. We hope you can tell us next time you come, and we will better serve you.

Response from Property: Thank you for choosing Sylvia Hotel. We are not only a hotel run by Korean owners, we also strive for excellence in hygiene and cleanliness, and every room item has been carefully selected. We are a young and energetic hotel. With a simple style and warm and considerate service, we will make every stay in our hotel full of warmth and comfort. We look forward to providing you with a wonderful stay again!

Response from Property: Thank you. Have a nice trip~

Response from Property: Please calm down first, we are sorry that we could not satisfy you. Our good reviews are never meant to be fake! The platform will monitor those that we dare not give positive reviews. The situation you mentioned is an occasional situation, and it is our first time to encounter it, so the front desk may not have solved the problem well. Here I would like to express our apologies to you! I'm really sorry for bringing you a bad stay experience! Regarding the sound problem upstairs you mentioned, it is also valuable advice to us, and we will actively rectify it today! We must prevent this kind of thing from happening again!

Response from Property: It is indeed not a large hotel, but our room is big enough. Triple room: 35-40 square meters. There are two 1.5-meter beds and one 1.2-meter bed, which can accommodate up to 5 people. The whole house is carpeted, equipped with smart guest control, mini refrigerator, central air conditioning, and air-energy hot water. Regarding the water issue you mentioned, we provide three bottles of water as standard in the triple room. Where did the two bottles come from? Moreover, our front desk has sent you five or six bottles of water, and she also told you that there is a water dispenser in the lounge where you can boil water. During the National Day holiday, there are all family outings. Our double room can sleep up to 4 people, and basically all need quilts and pillows. Maybe you need it late and other guests have taken it away. Maybe it is our mistake that the equipment is not enough. Let me ask you, did the front desk charge you for the water it delivered to you? ! ! Water is indeed two yuan a bottle, and the charge is to avoid unnecessary waste. We have smart water dispensers in the public area, and you can drink coffee and barley tea at will. If it is to make money from selling water, then we don’t need to install smart water dispensers. Does any hotel you have stayed in have a smart water dispenser? It's because you didn't let me clean it. It's not because our cleaning staff didn't clean it up. The room isn't as big as the photo? You can't post videos in comments. Otherwise, I'll show everyone the size of our room and your face in the corridor because you said you were going to leave a negative review because of the water. You are so funny, you have seen everyone, but I have never seen someone like you who tells lies with open eyes. What can we improve? When our business faces your malicious negative review, our genuine reply is called not reflecting? You should reflect on yourself carefully. You want both what you want and what you want. You want to take advantage but also want service like a god. Why are the staff not human beings? ? In addition, the sanitation is absolutely clean, the service is friendly and courteous with a smile, the house facilities are new, the whole house is smart, the space is large, and the bed is big. May I ask what else I need to improve? Have you ever stayed in a 5-star hotel during National Day? A 5-star hotel that can accommodate 5 people costs at least 2000+. If you can’t afford accommodation during holidays, don’t join in the fun and go out in the off-season. I just say that the good reviews are just for free. I have seen many customers like you. You know so much, tell me how to brush it. If you were dissatisfied as soon as you walked in, you said at that time, "Don't stop talking about useless things after you finish your stay. I'll hold your head down and let you stay?" Everyone is equal, don't front desk staff deserve respect? I just told you that there is a water dispenser. In fact, there is no need to spend money to buy it, so you jump over the wall? Consumers are indeed God, and as a service industry we should serve them well, but that is also a prerequisite for mutual respect and understanding.

Response from Property: Thank you for your review. This may be a flaw. We will try our best to prevent this kind of thing from happening again through coordination and communication.

Response from Property: Thank you for your review. We are a hotel run by Korean owners, with cleanliness and tidiness as our motto. We are 5 yuan by taxi from the Floating Market, 5 yuan by taxi from the Development Food Street, 9_10 yuan by taxi from Yanda Internet Celebrity Wall, and 7 yuan by taxi from the West Market. We focus on cost-effectiveness. The price of the room is beautiful, the facilities are new, the whole house is smart, the central air conditioner blows softly and cools down quickly. The air-powered hot water is constantly stable and customers don’t have to queue up to take a shower. Although the sparrow is small, it has all the internal organs. Looking forward to your stay again

Response from Property: We are deeply sorry that we could not provide you with a good stay experience. Our air conditioner is a central air conditioner, which can achieve a more uniform temperature distribution and avoid the local air supply from being too cold or overheated by traditional air conditioners. Secondly, the air quality is good. The central air conditioner has a fresh air function, which can exchange indoor and outdoor air to keep the indoor air fresh. The air conditioner problem you mentioned is not that the air conditioner is broken, but that the pulse is rushing. This is the first time we have encountered it, so we contacted the air conditioner maintenance staff first and solved the problem for you in 5 minutes after giving a plan. We use air energy for hot water. Compared with traditional water heaters in other hotels, we don’t have to wait in line to take a shower, and the water temperature is set at a constant temperature. The problem you mentioned exists in many hotels because it is caused by unstable water pressure when the water supply company supplies water. Our cold water pressure is 4 pressures and hot water pressure is 2.5 pressures, which is to balance the unstable water pressure problem that occurs when the water supply company supplies water. However, no matter what the reason is, we have not served you well. We apologize to you again for your situation.

Response from Property: Dear customer, we are deeply sorry that we could not give you a good stay experience. Check-out time is 12 noon. The room is vacuumed for thorough cleaning. I'm sorry for disturbing you.

Response from Property: Thank you for your review~Looking forward to your stay again~

Response from Property: Thank you for your valuable suggestions

Response from Property: Thank you for your review~Looking forward to your next stay~

Response from Property: Dear guest, thank you very much for your review! Looking forward to your visit again! wish you a happy life!

Response from Property: First of all, we are sorry for bringing you a bad accommodation experience. Thank you for choosing Sylvia Hotel. We are not only a hotel run by Korean owners, we also strive for excellence in hygiene and cleanliness, and every room item has been carefully selected. We are a young and energetic hotel. With a simple style and warm and considerate service, we will make every stay in our hotel full of warmth and comfort. We look forward to providing you with a wonderful stay again!