5-Star Hotels in Trat Province, Thailand

Simply unprofesional and incompetent for an overclaimed five-star hotel in terms of service standards. I booked it for two nights for my father on his birthday. Called them up from overseas to see if there is any small birthday surprise available for a 71 year old travelling alone. Shame on the front desk staff : The front desk PROMISED a complimentary birthday cake prepared in his room before he checked in. Yet there was no cake at all. I had to make another long distance call to further inquire, they still insisted they did put one in his room. Eventually I had to ask them to send someone up to look for the cake in his room, that was the time when they sent it up.. I fully understand birthday surprises are only subject to discretion. I WOULD NOT MIND AT ALL if they decline it in the first place. But if it has been PROMISED, do it right, not in a way that the birthday guy had to do a cake hunt in the room for a birthday surprise.. Shame on the management staff : After such an embarrassment made to their failing level of professionalism over an avoidable mistake, they moved my father to another room with just a twin bed two days later.. First, I am aware of the policy that a double bed was merely a special request upon an extended stay, yet with a handful of guests visible throughout the week in still the pandemic time, was it REALLY fully booked enough to run out of just ONE double bed ? Second, the management should have applied the service recovery concept (if available, like a double bed..) to this guest with whom their own front desk staff had ALREADY embarrassed the hotel over a minor PROMISE that was under delivered with their lack of basic competence in simply delivering one cake. Not only this hotel failed at managing customer satisfaction, they failed even worse at restoring it after their own fault. I will NOT recommend this hotel to anyone with an occasion to celebrate. The depth of their professionalism is only limited to checking guests in and out, with a smile.

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

Very nice hotel. The staff was friendly and attentive. The swimming pool was great, however the Waterslide was not working. The Jacuzzi in the room is not good as the water jet does not really hit on the body. Breakfast was very good. Location wise it is walking distance to most restaurants and shops.

The whole family went out during the rainy season, and basically soaked in wine. The service was good. Breakfast was served all day, from 7 am to 9 pm. You can order food at any time, and the variety is quite complete. The gym can see the sea, which is very unacceptable. The swimming pool has no lights at night, which is a bit incomprehensible. As for the room, the sink will make water everywhere when washing hands or face. The suite has a 270-degree sea view, but the room is not that big. Overall it is OK.

A very satisfying hotel. I stayed in Koh Chang for 4 nights, and I couldn’t be more satisfied with this hotel. The hotel is new, very clean, and the service staff is very polite. It's much better than that internet celebrity KC. The hotel is not big and the beach is relatively small, but the water is very clear. Recommended, next time I come, I will definitely come back and stay again

Facilities: I have stayed in the best hotel in Thailand and the founder of Six Senses, so it is quite similar to Six Senses, but it feels better than Six Senses Koh Samui. Maybe the location and the pick-up by private jet and yacht will make the experience even more upgraded. The brightest point is that the hotel's breakfast is superb Environment: very good feeling back to nature Hygiene: excellent and impeccable Very satisfied with the 3-week trip to Thailand. Soneva is the best hotel I have ever stayed in in Thailand. From the environment to the service to the additional items of the hotel, I recommend everyone to go diving and fishing. The price is also very reasonable. I plan to go there again at the end of the year

Such a good hotel, the score is so low ~ because I took my mother on this trip and wanted to go to some quiet resorts, this one was my first choice. Because it is far from the white sand beach, if you have a self-driving car on the island, I highly recommend you to live! ! Because it's so beautiful! ! The room is big and clean. Can't see the Chinese at all~ Stay in the hotel comfortably for two days, there are free boats to take you to the other side to play, and canoes for rent~ very good! ! It is highly recommended. I booked a big bed room, opened the door and found that the bed has to be 3 meters wide...very comfortable! Feeding the turtles every day, looking at the scenery, really comfortable. Without the hustle and bustle of the bustling area, since you are out on vacation, you always choose a few days away from the crowd. It takes 45 minutes to drive from the pier to the hotel~ Everyone should grasp the time~

Simply unprofesional and incompetent for an overclaimed five-star hotel in terms of service standards. I booked it for two nights for my father on his birthday. Called them up from overseas to see if there is any small birthday surprise available for a 71 year old travelling alone. Shame on the front desk staff : The front desk PROMISED a complimentary birthday cake prepared in his room before he checked in. Yet there was no cake at all. I had to make another long distance call to further inquire, they still insisted they did put one in his room. Eventually I had to ask them to send someone up to look for the cake in his room, that was the time when they sent it up.. I fully understand birthday surprises are only subject to discretion. I WOULD NOT MIND AT ALL if they decline it in the first place. But if it has been PROMISED, do it right, not in a way that the birthday guy had to do a cake hunt in the room for a birthday surprise.. Shame on the management staff : After such an embarrassment made to their failing level of professionalism over an avoidable mistake, they moved my father to another room with just a twin bed two days later.. First, I am aware of the policy that a double bed was merely a special request upon an extended stay, yet with a handful of guests visible throughout the week in still the pandemic time, was it REALLY fully booked enough to run out of just ONE double bed ? Second, the management should have applied the service recovery concept (if available, like a double bed..) to this guest with whom their own front desk staff had ALREADY embarrassed the hotel over a minor PROMISE that was under delivered with their lack of basic competence in simply delivering one cake. Not only this hotel failed at managing customer satisfaction, they failed even worse at restoring it after their own fault. I will NOT recommend this hotel to anyone with an occasion to celebrate. The depth of their professionalism is only limited to checking guests in and out, with a smile.

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

Very nice hotel. The staff was friendly and attentive. The swimming pool was great, however the Waterslide was not working. The Jacuzzi in the room is not good as the water jet does not really hit on the body. Breakfast was very good. Location wise it is walking distance to most restaurants and shops.

The whole family went out during the rainy season, and basically soaked in wine. The service was good. Breakfast was served all day, from 7 am to 9 pm. You can order food at any time, and the variety is quite complete. The gym can see the sea, which is very unacceptable. The swimming pool has no lights at night, which is a bit incomprehensible. As for the room, the sink will make water everywhere when washing hands or face. The suite has a 270-degree sea view, but the room is not that big. Overall it is OK.

A very satisfying hotel. I stayed in Koh Chang for 4 nights, and I couldn’t be more satisfied with this hotel. The hotel is new, very clean, and the service staff is very polite. It's much better than that internet celebrity KC. The hotel is not big and the beach is relatively small, but the water is very clear. Recommended, next time I come, I will definitely come back and stay again

Such a good hotel, the score is so low ~ because I took my mother on this trip and wanted to go to some quiet resorts, this one was my first choice. Because it is far from the white sand beach, if you have a self-driving car on the island, I highly recommend you to live! ! Because it's so beautiful! ! The room is big and clean. Can't see the Chinese at all~ Stay in the hotel comfortably for two days, there are free boats to take you to the other side to play, and canoes for rent~ very good! ! It is highly recommended. I booked a big bed room, opened the door and found that the bed has to be 3 meters wide...very comfortable! Feeding the turtles every day, looking at the scenery, really comfortable. Without the hustle and bustle of the bustling area, since you are out on vacation, you always choose a few days away from the crowd. It takes 45 minutes to drive from the pier to the hotel~ Everyone should grasp the time~

Facilities: I have stayed in the best hotel in Thailand and the founder of Six Senses, so it is quite similar to Six Senses, but it feels better than Six Senses Koh Samui. Maybe the location and the pick-up by private jet and yacht will make the experience even more upgraded. The brightest point is that the hotel's breakfast is superb Environment: very good feeling back to nature Hygiene: excellent and impeccable Very satisfied with the 3-week trip to Thailand. Soneva is the best hotel I have ever stayed in in Thailand. From the environment to the service to the additional items of the hotel, I recommend everyone to go diving and fishing. The price is also very reasonable. I plan to go there again at the end of the year

Facilities: I have stayed in the best hotel in Thailand and the founder of Six Senses, so it is quite similar to Six Senses, but it feels better than Six Senses Koh Samui. Maybe the location and the pick-up by private jet and yacht will make the experience even more upgraded. The brightest point is that the hotel's breakfast is superb Environment: very good feeling back to nature Hygiene: excellent and impeccable Very satisfied with the 3-week trip to Thailand. Soneva is the best hotel I have ever stayed in in Thailand. From the environment to the service to the additional items of the hotel, I recommend everyone to go diving and fishing. The price is also very reasonable. I plan to go there again at the end of the year