Sunotel Aston

Sunotel Aston Reviews

Sunotel Aston

C/ de París, 101, 107, Barcelona, Catalonia, 08029, SpainView Hotel Details
Sunotel Aston
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Sunotel Aston Guest Reviews

3.8/5
Good
78 review
Verified reviews
Location3.8
Amenities3.7
Service3.8
Cleanliness3.7
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All reviews(78)
Positive reviews(35)
Reviews with photos/video(9)
Negative reviews(15)
Will
Economy Room
Stayed in Mar 2024
Couples
1 review
3.5/5
Posted on Apr 13, 2024
I stayed at different hotels all over the world including Asia, Australia, Europe and South America. This was the first time I opened the hot water from a hotel and it appeared brownish @@! It took an hour flushing to turn back transparent.
Guest User
Economy Room
Stayed in Mar 2023
Couples
1 review
3.2/5
Posted on Apr 15, 2023
Rooms are super basic - not even any tea/coffee facilities and beds/pillows are cheap and not the most comfortable. Breakfast was well worth the money and was a great spread. One of the Receptionists was really helpful and supportive when asking questions - the other not so much! Parking good value at €23 per day.
JohnO
Standard Double Room
Stayed in Apr 2022
Couples
106 review
4.2/5
Very Good
Posted on May 18, 2022
Hotel’s location was really good. Not far from major touristic attractions.
Севинч
Economy Room
Stayed in Mar 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 13, 2024
The hotel is very good. All the front desk staff are very friendly. The room has all the amenities, clean and comfortable. They cleaned every day and changed towels. The location of the hotel is very good, close to the center and there are all the necessary establishments nearby. On the downside, the closet door in our room was broken; it simply wouldn’t open. We asked for it to be fixed, they said they would fix it tomorrow, but they didn’t fix it. Water was only supplied to the room once. When booking it was stated that there would be heating in the room, but there was none. There were no slippers and the floor was very cold.
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Guest User
Economy Room
Stayed in Mar 2024
Solo travelers
1 review
3.7/5
Posted on May 3, 2024
The facility is similar to an old motel, but the staff is friendly and it is easy to connect with the local area.
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Guest User
Economy Room
Stayed in Nov 2023
Family
1 review
4.0/5
Very Good
Posted on Dec 22, 2023
Does not have air conditioning in the rooms, so it is very very hot in any case for this period (December).  Jacuzzi and swimming pool not accessible during this period (December) Staff, very friendly and attentive and responsive to requests. Very friendly and welcoming hall. Satisfied overall. 
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MAO
Economy Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 4, 2024
It was close to the casino and very convenient! It was clean!
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Tim Matthias
Economy Room
Stayed in Dec 2022
Solo travelers
5 review
4.0/5
Very Good
Posted on Feb 6, 2023
The hotel gives an upscale impression, but unfortunately my room was not in good condition. In the window area there was mold behind the curtain.
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Anonymous User
Economy Room
Stayed in Oct 2022
Business travelers
6 review
4.5/5
Great
Posted on Nov 20, 2022
would repeat
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Guest User
Economy Room
Stayed in Apr 2022
Couples
1 review
4.0/5
Very Good
Posted on May 14, 2022
Super good found
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Guest User
Stayed in Dec 2024
Other
2.0/5
Posted on Jan 4, 2025
The best: the staff and the ubication. We needed a change of room, they made it easy and were willing to help. The rooms are small, uncomfortable and dark, and there are no plugs. The bed and pillows are uncomfortable as hell. The towels were decent many years ago, today they are thin and rough and they barely dry anything. The bathtub floor is slippery and dangerous, since there is no grip in there. There is just one plug in the bathroom, up there near the roof, where you cannot plug anything. This is not a 3 star hotel, it barely reaches 2 stars.
Guest User
Stayed in Nov 2024
Couples
3.0/5
Posted on Dec 19, 2024
During the time I was staying, there was renovation work going on and there was a lot of noise. I spoke to the receptionist (whose name was Princesa) and arranged to go to another branch of this hotel, (Sunotel club central) which is a four-star hotel. Thank you to Princesa, she is really kind, attentive and extremely lovely girl. Princesa even arranged a taxi so that we could move around easily.
mikeeR5144SB
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Dec 11, 2024
We had such a wonderful experience! All the staff were incredibly friendly, especially Ms. Marilou, the supervisor. She was so nice and accommodating! I loved that they changed our towels and cleaned our room every day – it made our stay comfortable. The breakfast was good! For just 12.5 euros, there were so many options to choose from. I would recommend this place to anyone looking for a great stay!
Response from Property: Dear Mike, Thank you so much for your amazing review! We're thrilled to hear you had such a wonderful experience with us. It's fantastic to know that our team, especially Ms. Marilou, made your stay even more special with her kindness and attentiveness. We're glad you enjoyed the daily room cleaning and towel service—it’s great to know it added to your comfort. Also, thank you for highlighting our breakfast options; we aim to offer variety and quality at a reasonable price. We truly appreciate your recommendation and look forward to welcoming you back anytime! Albert Lopez Hotel Manager
Marc S
Stayed in Aug 2024
Couples
2.0/5
Posted on Sep 20, 2024
The only reason its not a 1 star is the staff was very friendly and nice Day 1 our room was beside the elevator , you could hear and feel everything , the bed was and old mattress with no topper so you felt all the springs . If you moved a bit it felt like you would fall as it was very unstable . The showers were so dangerous the water temp would fluctuate pn its own from scolding hot to ice bath making it impossible to shower. They were able to change our room and it wasn't much better . The rooms wall are so thin you hear everything in the halls and rooms beside you . The bed was a bit better but heres the fun part , the shower was loaded with black mold , the corners the tiles the ceiling all of it it was inhabitable .The shower temp was not as bad but still had moments of boiling water . All the baseboards were just so water logged , the ac was broken and stuck on its coldest temp . All in all we would never recommend to stay there after night 2 we developed a cough and since leaving have started to feel better Pictures also make it look much bigger , everything is much smaller
Response from Property: Dear Marc, Thank you for your feedback. We're very sorry to hear that your experience didn't meet your expectations despite our staff’s efforts. We sincerely apologize for the issues you encountered, especially with the rooms, showers, and overall comfort. Rest assured, your concerns will be addressed immediately. We're continuously working on improving our facilities, and we appreciate your comments to help us do better. We hope to have the opportunity to improve your impression if you choose to visit us again in the future. Best Regards, Albert López Hotel Manager
Guest User
Stayed in Feb 2024
Other
1.0/5
Posted on Mar 1, 2024
Absolutely disgusting. Bathrooms full of mould, filth and nothing like what you see on the pictures. They clearly don’t have a clue when it comes to hygiene by allowing the shower head to clog up with that much limescale the water struggles to come out. Hotel is falling apart round the communal areas with wallpaper falling off the walls and fire hoses falling out the walls. Director takes no responsibility for his hotel after emailing me explaining how our comfort and satisfaction is his utmost priority however won’t do a thing for you except out a cheap €5.00 bottle of wine in your room. Moved us rooms and all you could smell was pure sewage that made us sick most days in a hot room. Internet is rubbish, staff can’t make a decision and all in all I would strongly recommend you find a different hotel. Even the most basic hotels have a standardised cleaning routine that this place clearly missed.
Response from Property: Dear Mr. Stewart, Once again, we appreciate your stay at our hotel. As informed during your stay, cleanliness is one of the fundamental aspects in our standards, as we consider it essential for our guests' comfort. This is reflected in the positive comments we receive both onsite and online. We regret that your room was not in optimal condition upon arrival, and we promptly communicated this to you, offering a room upgrade to a higher category. We also regret that the complimentary wine offered did not meet your price expectations; it was intended as a gesture of goodwill. Regarding your comment about the fire hoses, please be informed that they are newly installed and currently under construction to comply with the latest fire safety regulations, which is a top priority for us. Our technical team has reviewed the wifi network, and it is functioning correctly. We have not received any complaints during your stay, and we have two fiber lines to ensure wifi coverage for our guests. Demanding a refund in exchange for not posting negative reviews online is unprofessional, especially coming from someone representing themselves as a hotel manager. Leaving without settling the outstanding bill is also not an elegant approach, as you have done. Once again, we thank you for your stay. Best regards, Albert Lopez Hotel Manager
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