Crew Controller

Job Title:

Crew Controller
Location:

London City Airport, London Gatwick Airport
Role:

Full-Time, 28-Day Rolling 12-Hour Shift Pattern (Including Days and Nights)

About BA Cityflyer:

BA Cityflyer is part of the British Airways family, offering the same exceptional customer service but in a unique Operational environment. We operate from London City Airport, catering to both business and leisure travelers. Our close-knit team feels like a family, and we value the individuality and contributions of each member. Whether you're providing customer support, managing Operations, or flying Aircraft, your role at BA Cityflyer will be essential in delivering an excellent service.

About the Role:

As a Crew Controller, you will report to the Operations Control Manager and be responsible for ensuring the safe, Compliant, and efficient delivery of Crew rosters. You will play a critical role in supporting the Operations Controllers in maintaining punctuality and managing Crew schedules. This includes coordinating mandatory and Company Training, managing Crew travel and accommodation, and conducting ongoing legality checks to ensure Compliance with the Company’s Flight time limitations.

Key Responsibilities:

Monitor and manage the daily Crew Operation, ensuring all rostered duties comply with mandatory constraints and industrial agreements.
Coordinate all mandatory and Company Training for Flight Deck and Cabin Crew.
Administer daily rosters, ensuring handovers, Crew positioning Flights, travel, accommodation, taxi, and car hire are correctly booked and that delays are minimized while staying within legal and Company restrictions.
Maximize on-time departures by minimizing Operational delays.
Ensure the safe, legal, efficient, and effective Operation of the Company Aircraft.
Compile weekly and monthly legality reports to ensure Compliance with the EASA FTL Scheme.

What You’ll Bring:

Ability to communicate effectively and share information with the team.
Strong teamwork and collaboration skills, with the ability to work autonomously when required.
High attention to detail and a sense of responsibility in your work.
Strong decision-making abilities, based on sound rationale.
Ability to influence and liaise with internal and external clients.
Ability to maintain composure and work under pressure.

Required Experience:

Experience or interest in Operational control or Crewing environments.
Knowledge of Crew control and EASA FTL regulations.
Proficient in using Crew scheduling software and AIMS Crew Management System.
Understanding of Crew fatigue and circadian rhythm factors.
Knowledge of Flight and cabin Crew Training requirements.
Familiarity with the Fatigue Risk Management System.
Proven experience in Airline Operations or Crewing, including handling Crew union agreements and FTL schemes.
Experience in improving Operational efficiency and cost reduction strategies.
Experience with Crew Training recovery and Crew expiry management.

What We Offer:

Competitive salary and excellent staff travel benefits, including unlimited standby tickets on British Airways Flights.
Up to 30 discounted 'Hotline' Airfares per year for yourself, friends, and family.
Opportunities for career development and progression within the Company.
A commitment to diversity and inclusion, ensuring that everyone feels valued for their unique contributions.

At BA Cityflyer, we are constantly evolving and encourage our team to do the same. Join us for an exciting career that allows you to grow while contributing to the success of one of the UK's most respected Airlines.

At BA Cityflyer, we are committed to fostering an inclusive workplace where all employees can be themselves. We believe that diverse teams lead to greater innovation, and we actively seek individuals from all backgrounds to join us on our journey to becoming a better BA Cityflyer.