Here's how you can enhance your critical and strategic thinking in high-pressure scenarios.

En el espacio clínico nos enfocamos a desarrollar y fortalecer habilidades internas que ayuden al paciente a tener mayor claridad en momentos de caos. Me parece que este artículo menciona estrategias claves para la atención inmediata, sin embargo, una solución a largo plazo que fortalezca el pensamiento crítico y no se debilite en momentos de crisis puede ser: a) identificar patrones de desregulación emocional, b) conocer tu cadena de reacciones en situaciones causa-efecto, c) asertividad (interna y externa) y por último: estabilidad emocional que permita identificar, sentir y regular emociones y sentimientos.

In high-pressure scenarios, maintaining a calm and respectful demeanor is a must. By staying composed, you ensure that your decision-making #process remains clear and #effective. Respect fosters trust and #cooperation, which are crucial when navigating complex situations. Techniques such as deep breathing, mindfulness exercises, or even brief pauses can help maintain your equilibrium. Remember, showing respect to all parties involved not only enhances communication but also sets a standard for professional conduct that others are likely to #follow.

Breathe: Practice deep breathing techniques. Pause: Take a moment to gather your thoughts. Focus: Maintain a clear mind by focusing on the task at hand.

Recuerdo cuando trabajaba en Servicio al Cliente, donde tenía que llamar diariamente a muchos clientes, por lo que había ocasiones en donde como estos no entendían a profundidad tanto las informaciones como los procesos se hacía difícil mantener la calma. Pero siempre buscaba la vuelta para solucionar cualquier inconveniente y así ofrecer un buen servicio.

This is the one and principal thing that you need to do, because Stayng Calm You can see all over the box and take one wonderful decision.

Objective assessment is critical as it allows you to evaluate situations without bias or preconceived notions. In high-pressure scenarios, it's easy to let #emotions cloud #judgment; however, grounding yourself in facts and evidence ensures more reliable outcomes. Utilize analytical #tools or frameworks to dissect the situation methodically. By focusing on data rather than assumptions about individuals' circumstances or intentions, you create a fairer playing field for everyone involved. Consider that everyone has a different perspectives which can easily change based on their current state of mind.

Gather Facts: Collect relevant information and data. Analyze: Evaluate the situation from different angles. Avoid Bias: Make decisions based on evidence, not emotions

#Empathy enables you to understand the #perspectives of others, fostering an environment where collaborative solutions can thrive. High #EmotionalIntelligence helps in recognizing the emotions of those around you and adapting your approach accordingly. This adaptability is key in dynamic situations where conditions can change rapidly. By continuously empathizing with all stakeholders, you're better equipped to negotiate effectively and reach resolutions that are considerate of everyone's needs.

Understand Perspectives: Consider the viewpoints of others involved. Compassion: Show empathy without compromising objectivity. Collaborate: Work together to find the best solutions.

Cuando se trabaja en un área donde hay mucha interacción con personas (colaboradores y clientes), debemos entender de que no todos tienen la misma capacidad de comprensión o experiencia. Por lo tanto, debemos de buscar una estrategia de llegar a estas personas y así ofrecerles lo que ellos necesitan y se sientan satisfechos.

Based on the urgency and impact as assessed, break down the tasks and set clear deadlines and objectives. It is also important to be focused on the task at hand and minimize multi-tasking at this stage in order to reduce errors.