Here's how you can optimize client satisfaction and success through feedback and evaluation.

Happy clients, happy me! Here's my feedback plan: Feedback loop love: Regularly ask for client feedback through surveys, calls, or chats. Listen actively, truly: Hear their needs, concerns, and wins. Be open to different perspectives. Translate feedback to action: Use their input to improve services, communication, or even my approach. Show them they're heard! Success stories as spotlights: Share client success stories to showcase the value I deliver and build trust with future clients. By actively seeking feedback, listening intently, taking action, and highlighting success stories, I can use feedback to improve client satisfaction and ensure their success, which goes hand-in-hand with mine.

Unless a client has a lot of experiencing working with coaches, I always establish long-term goals in our second session. They aren't necessarily SMART, but, they help "set the GPS" for our work together. If you want to go to Paris, great! GPS set. Now, in subsequent sessions, let's figure out *how* to get there (probably not gonna drive from Chicago lol).

I offer clients space at the top of every session to share whatever has come up for them since our last session. Sometimes the clients take this time to reflect, and from that reflection comes the topic for our session. At the end of a session I also invite clients to reflect on insights and shifts during our time together, sometimes "to reflect further" becomes the action step to work on!

I believe that optimizing client satisfaction and success involves actively seeking feedback and conducting regular evaluations. For example, a marketing consultant might ask clients for their thoughts on a recent campaign and then use that feedback to refine their strategies. By reflecting on this input, they can identify areas for improvement, address concerns promptly, and tailor services to better meet client needs. Regular reflection ensures continuous improvement, fostering stronger client relationships and higher satisfaction levels.

Over the years, I have found that client success and satisfaction is much more easily achieved and assessed when I work with the 'right' clients to begin with.🤩 Yes, we grow with our clients when they offer feedback but, at some point, we need to have the courage to stop adjusting our client experience and to get clear on who we want to serve and how we wish to serve them.