How do you show empathy and compassion to a customer who is frustrated or disappointed?
As a client liaison, you are often the first point of contact for customers who have questions, concerns, or complaints about your products or services. How you handle these interactions can make a big difference in customer satisfaction, loyalty, and retention. In this article, you will learn how to recognize and respond to customer emotions in a way that shows empathy and compassion, and helps resolve the issue effectively.