Lost baggage can tarnish an airline's reputation quickly. Efficiently resolving these complaints is crucial to maintaining customer satisfaction and loyalty. Here’s how you can enhance your resolution process:

• Implement a tracking system: Use RFID \(Radio Frequency Identification\) tags to monitor and locate baggage in real-time.

• Enhance communication channels: Provide a dedicated helpline and real-time updates via SMS or app notifications.

• Train staff thoroughly: Ensure all customer service agents are well-trained in handling lost baggage claims efficiently and empathetically.

What strategies have helped you streamline your resolution process?